Ratings based on 56 Verified Reviews
4.2 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Avoid if you can. There are better options in town
Posted 6 Jun 2024 on HotelsThe room given did not match the images. It had no windows and it smelled terrible. We had to "upgrade" and pay to get a room with a window. Upon entering the new room we noticed the toilet seat cleaning seal was broken and had been used since cleaning, the toilet had some biological debris on it. The shower had NO hot water. The sink water handles were loose. The hotel was staged to look pretty but it was not up to the looks. Towels were cheap material.
Comment from Hotel Management
16 Aug 2024 by Juan Carlos, Hotel Management
Thank you for your feedback. We're sorry to hear that your stay did not meet your expectations. Your comments are important to us, and we’ll address these issues with our team to improve our services. We hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler from Miami
Posted 27 Feb 2024
Hotel does not have an elevator and very uncomfortable to go up and down especially when you have physical problems
Comment from Hotel Management
16 Aug 2024 by Juan Carlos, Hotel Management
Thank you for your feedback. We apologize for any inconvenience caused by the lack of an elevator. Your comfort is important to us, and we appreciate your understanding. We hope to have the chance to make your next stay more comfortable.
by A verified traveler
Goog
Posted 20 Feb 2024 on HotelsVery good experience. I had booked the initially for 4 days but end up extending my stay for a total of 8 days.
The only thing I would suggest to the hotel administrators is to remove the useless kitchenette, which doesn't work because there is no gas and replace it with a mini-fridge.
We had to get a Styrofoam cooler to keep drinks cold.
That would be the only thing that would stop me from booking again at the Z3 hotel.
Comment from Hotel Management
16 Aug 2024 by Juan Carlos, Hotel Management
Thank you for your kind words and for choosing to extend your stay with us! We appreciate your suggestion about the kitchenette and will certainly take it into consideration. We’re glad you enjoyed your experience overall, and we hope to welcome you back to the Z3 Hotel in the future.
by A verified traveler from Tamiment
Posted 14 Feb 2024
by A verified traveler
Posted 29 Aug 2023
The best was the customer service all the employees are awesome
Comment from Hotel Management
4 Oct 2023 by Sergio , Hotel Management
Thank you very much for your comment, we are glad to know that your stay was as expected, we hope to serve you again soon.Hotel Z3
by A verified traveler
Posted 23 May 2023 on Orbitz
Great staff, clean. Good breakfast. Comfortable.
Comment from Hotel Management
10 Jun 2023 by Juan Carlos Cardenas M. Gerente, Hotel Management
Your comment is very important to us. thank you
by A verified traveler from Concord
Posted 3 Apr 2023
Muy buena localización cerca del aeropuerto. Habitación sencilla pero cómoda. Un poco ruidosa por estar justo frente a la calle.
Comment from Hotel Management
16 Aug 2024 by Juan Carlos, Hotel Management
Gracias por su comentario. Nos alegra saber que encontró nuestra ubicación conveniente y que la habitación fue cómoda. Lamentamos el inconveniente del ruido y tomaremos en cuenta su observación para mejorar. ¡Esperamos recibirlo nuevamente pronto!
by A verified traveler from Miami
Posted 27 Mar 2023
The hotel would be great at a different location. However, it is located on a busy street and we had a hard time sleeping. Be sure to request a room away from the street
Comment from Hotel Management
16 Aug 2024 by Juan Carlos, Hotel Management
Thank you for your feedback. We’re sorry to hear that the street noise affected your stay. We appreciate your comments and hope to have the opportunity to provide a more comfortable stay next time.
by A verified traveler
Posted 5 Mar 2023
by A verified traveler
Posted 13 Feb 2023
