Ratings based on 676 Verified Reviews
3.3 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Dec 2024
Good value for money
Comment from Hotel Management
7 Dec 2024 by GM Dana , Hotel Management
Thank you Shashi for your positive review! We're thrilled to hear you found our hotel to be a great value stay. We hope to welcome you back soon!
by A verified traveler
Posted 5 Dec 2024
Room still smelled of smoke upon entering. Lobby and entryway smelled of smoke.
Comment from Hotel Management
7 Dec 2024 by GM Dana , Hotel Management
Thank you Linda for sharing your feedback. We sincerely apologize for the lingering smoke smell in your room and the common areas. This is certainly not the experience we aim to provide. Please know that we are addressing the issue to ensure a more pleasant stay for future guests. We hope you'll give us another chance to make it right.
by A verified traveler
Posted 29 Nov 2024
It was pretty well stay.
Comment from Hotel Management
7 Dec 2024 by GM Dana , Hotel Management
Aleasha, we're glad to hear you had a pleasant stay, thank you for taking the time to leave us a review. We look forward to welcoming you back soon!
by A verified traveler
Posted 26 Nov 2024
I love that the office always has coffee ready! I love that the staff is always ready to help with any problem. I love that I feel safe and secure,wherever it's in my room or wandering the property day or night.
Comment from Hotel Management
7 Dec 2024 by GM Dana , Hotel Management
Elton, thank you so much for your wonderful feedback! We're thrilled to hear you enjoyed the coffee, the helpfulness of our staff, and most importantly, the sense of safety and security during your stay. It's our top priority to make sure our guests feel comfortable and well taken care of.
by A verified traveler from Palatine
Posted 24 Nov 2024
Staff forgot an urgent wake call needed as I was in town to set up for a show!!
Comment from Hotel Management
7 Dec 2024 by GM Dana , Hotel Management
Matt, thank you for bringing this to our attention, and we sincerely apologize for the missed wake-up call. We understand how crucial it was for you, especially with your show setup. Please know we're taking steps to ensure this doesn't happen again. We appreciate your feedback and hope to have the opportunity to provide a smoother experience on your next visit.
by A verified traveler
Posted 7 Nov 2024
Too small n not clean to my liking no jacuzzi tub n front desk was kinda rude the next morning
Comment from Hotel Management
11 Nov 2024 by GM Dana , Hotel Management
Thank you Tianna for sharing your feedback. We're sorry to hear that your stay didn't meet your expectations. We understand how important cleanliness and comfort are, and we'll make sure to address your concerns with our housekeeping team to ensure a higher standard for future guests. We also apologize for the interaction you had with our front desk staff and will look into it to make sure all of our team members are providing the best service possible. We appreciate your input and hope you'll give us another opportunity to better serve you in the future.
by A verified traveler
Posted 15 Oct 2024
Not my first choice
Comment from Hotel Management
21 Oct 2024 by GM Dana , Hotel Management
Thank you Clint for your feedback. We're sorry to hear that your experience didn’t meet your expectations. If you have any specific suggestions, we’d love to hear them. We hope you’ll consider staying with us again so we can provide a better experience.
by A verified traveler
Posted 11 Oct 2024
No breakfast
Comment from Hotel Management
12 Oct 2024 by GM Dana , Hotel Management
Thank you for taking the time to provide feedback about your stay with us, Felicia. We do not offer breakfast at this time.
by A verified traveler
Posted 27 Sep 2024
Average, unfriendly staff
Comment from Hotel Management
29 Sep 2024 by GM Dana , Hotel Management
Thank you Claudine for taking the time to share your feedback. We’re sorry to hear that your experience with our staff did not meet your expectations. Our goal is to provide excellent service, and we truly value your input. We will address your concerns with our team to ensure improvements are made. We hope you’ll consider visiting us again in the future for a better experience.
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
24 Sep 2024 by GM Dana , Hotel Management
Thank you Mark for the 5/5 review!
