Ratings based on 787 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
Always a good place to stay. Comfortable beds.
by A verified traveler
Posted 16 Dec 2024
Everything was perfect great for family or business
Comment from Hotel Management
16 Dec 2024 by Sam , Hotel Management
Thank you so much for taking the time to tell us about your stay. We are thrilled to hear that you enjoyed your time here and hope to host you again soon!
by A verified traveler
Posted 10 Dec 2024
the people there were always greetful and always wore a smile on their face. they definitely made sure that my stay was the best it could be.
Comment from Hotel Management
16 Dec 2024 by Sam, Hotel Management
We are thrilled to hear that you enjoyed your stay and that our staff was friendly..they truly care about the guest experience and we are so glad that it shows! We hope to host you again soon!
by A verified traveler
Posted 9 Dec 2024
Nice restaurant and bar and the bartender was jsut wonderful!!
Comment from Hotel Management
16 Dec 2024 by Sam, Hotel Management
We are so glad to hear that you enjoyed Craft 309 and our wonderful bartenders. We hope to host you again soon!
by A verified traveler from Springfield
Posted 9 Dec 2024
We only stayed one night, but check in and check out were fast and easy. Staff we encountered were friendly.
Comment from Hotel Management
16 Dec 2024 by Sam , Hotel Management
We are so glad to hear that our staff was friendly and that check in and out was smooth. Thank you for providing us with this feedback, we hope to host you again soon!
by A verified traveler
Posted 5 Dec 2024
Beautiful hotel with excellent service!
Comment from Hotel Management
7 Dec 2024 by Sam, Hotel Management
We are so glad to hear that you enjoyed your stay and hope to host you again soon! Thank you for taking the time to leave us a review!
by A verified traveler
Posted 3 Dec 2024
Easy access to Civic Center
Comment from Hotel Management
3 Dec 2024 by Sam, Hotel Management
Thank you for taking the time to provide us with feedback, we are so glad to hear that you enjoyed your stay and hope to host you again soon!
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Sam, Hotel Management
Thank you for sharing your experience with us, we are so glad to hear that you enjoyed your stay and hope to host you again soon!
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
2 Dec 2024 by Sam, Hotel Management
Thank you for taking the time to provide us with feedback, we are so sorry to hear that your stay was not a great one! We hope to have the opportunity to host you again in the future!
by A verified traveler
Posted 27 Nov 2024
The hotel was very empty not sure why I was placed in a room with a view of the roof on the second floor. The restaurant was nice. There was hair on the bathroom floor and a wrapper under the sink counter but otherwise clean. Found street parking right outside the entrance late evening which was nice.
Comment from Hotel Management
27 Nov 2024 by Sam, Hotel Management
Thank you for this thoughtful feedback! We appreciate knowing what we are doing right and where we can continue our improvement efforts. We hope to host you again soon and will absolutely prioritize a better view for you!
