Ratings based on 980 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Have stayed here several times to see my parents who are in assisted living. They have taken care of my needs appropriately.
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 15 Nov 2024
by A verified traveler
Posted 5 Nov 2024
by A verified traveler
Posted 1 Nov 2024
It is barebones but clean and serviceable.
by A verified traveler
Posted 29 Oct 2024
The place was a housing community for long term residents. Place smelled like smoke and people walking around half naked with kids running around. I asked my money back from Expedia and never got a response or email back
Comment from Hotel Management
31 Oct 2024 by Hotel Management, Hotel Management
Dear Sergio, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 23 Oct 2024
Arrived @ 11:35pm and could not complete check in due to night audit starting was asked to sit outside till 12:38AM when computer was back up, then still could not check in on computer but receptionist made room keys anyway and let us into room. When I have to be at work by 6:30am the process was horrible. Then the bed is old and stiff and very hard spring mattress. Worried about safety of vehicles due to wondering homeless around property.
Comment from Hotel Management
24 Oct 2024 by Hotel Management, Hotel Management
Dear Jennifer, Thank you for sharing your comments. We were disappointed to learn about the challenges you experienced during check-in. You have our assurance we will learn from your situation, so we are better equipped to provide a first-rate experience to all of our guests. Additionally, the comfort and safety of our guests remain our foremost priorities, and please be assured that we maintain round-the-clock security on our premises to ensure the safety of all our guests. Your satisfaction is of utmost importance to us, and we hope for the opportunity to provide you with a better experience should you choose to stay with us again.Sincerely,Hotel Management
by A verified traveler
Posted 22 Oct 2024
First time i was disappointed
Comment from Hotel Management
23 Oct 2024 by Hotel Management, Hotel Management
Dear Rhonda, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations that you should have experienced on this visit. Sincerely,Hotel Management
by A verified traveler
Posted 16 Oct 2024
RESERVATION SAID BREAKFRAST INCLUYED THERE IS NOT BREAKFRAST ONLY COFFEE AND BREAD NO GOOD
Comment from Hotel Management
17 Oct 2024 by Hotel Management, Hotel Management
Dear Sandra, Thank you for being our guest. We understand that starting your day with a good breakfast is crucial, and we are sorry to hear that your experience wasn't up to your expectations. Your feedback is valuable, and we will work diligently to ensure a consistently satisfying breakfast for all our guests. Thank you once more for your feedback; we wish you all the best with your travels.Sincerely,Hotel Management
by A verified traveler
Posted 14 Oct 2024
The staff is incredible and the rooms are very comfortable.
Comment from Hotel Management
15 Oct 2024 by Hotel Management, Hotel Management
Dear Susan, Thank you again for the kind words regarding your time at Extended Stay America. Your compliments regarding our devoted guest services and immaculate rooms are genuinely heartwarming. We will enjoy sharing your compliments with all our team members. Your satisfaction is our priority, and we hope to welcome you again soon for another seamless visit.Sincerely,Hotel Management
