Ratings based on 894 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Sep 2024
by A verified traveler
Posted 25 Aug 2024
Not exactly sure when the last time they actually cleaned the room but it wasnt in the past decade.
Comment from Hotel Management
26 Aug 2024 by Hotel Management , Hotel Management
Dear Derek,Thank you for your feedback. We apologize for the condition of the room you encountered. We take cleanliness seriously and will address this with our team to ensure our standards are met. Your comments are important to us, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 11 Aug 2024
by A verified traveler
Posted 27 Jul 2024
by A verified traveler
Posted 8 Jul 2024
The toilet didn’t flush unless you took the tank lid off and did it. Even after maintenance came and fixed it. The shower never got hot. Just mildly warm. After a long day at the ball field we just wanted to a shower. There was no vacancy’s so we couldn’t switch rooms either.
Comment from Hotel Management
17 Jul 2024 by Hotel Management , Hotel Management
Dear Rachel, Thank you for taking the time to share your feedback with us. We apologize for the issues you encountered with the toilet and shower during your stay. Please rest assured that we have addressed these concerns with our maintenance team to ensure they are resolved promptly. Your comfort is important to us, and we regret any inconvenience this may have caused. We appreciate your understanding and hope you will consider staying with us again for a better experience.Sincerely,Hotel Management
by A verified traveler
Posted 30 Jun 2024
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by A verified traveler
Posted 29 Jun 2024
by A verified traveler
Posted 27 Jun 2024
Everything was fine.
by A verified traveler from New Taipei City
Posted 26 Jun 2024
Always good value, if not 4 star. You always know what you get with this hotel chain, which makes it reliable and also economical.
Comment from Hotel Management
27 Jun 2024 by Hotel management, Hotel Management
Dear Deryk, Thank you for your feedback! We're pleased to hear you find Extended Stay America a reliable and economical choice. We appreciate your continued trust in us and look forward to welcoming you back.Sincerely,Hotel Management
by A verified traveler
Posted 22 Jun 2024 on Orbitz
