Ratings based on 978 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Calgary
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Hershe, Hotel Management
Thank you so much for the wonderful rating, Gagandeep! It was a pleasure having you as a guest, and we’re so glad you enjoyed your stay. We hope to welcome you back again soon!
by A verified traveler
Posted 8 Nov 2024
Have stayed here a few times the property is well maintained, quiet and safe!
Comment from Hotel Management
9 Nov 2024 by Caprice, Hotel Management
Thank you for your kind review! We're so glad you've enjoyed your stays with us and appreciate the property's quiet and safe atmosphere. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 8 Nov 2024
staff was super nice. front desk was helpful.
Comment from Hotel Management
9 Nov 2024 by Caprice, Hotel Management
Thank you for sharing your experience! We're thrilled to hear that our staff made a positive impact on your stay and that the front desk team was helpful. We truly value providing great service and will be sure to pass along your kind words. We look forward to welcoming you back soon!
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Caprice, Hotel Management
Dear Shelly, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.
by A verified traveler
Posted 4 Nov 2024
Ran out of shampoo on day 2. Asked for regill...no one came and we stayed 4 days. Also, the hook up on tv to use Netflix or prime on smart tv wasnt working. Called front desk and they asked me to call their wifi guy. Nobody fixed it the whole time we were there. And front desk said it was the wifi guys problem, wifi guy said it was hotels. As the wifi worked, but the tv wasnt.
Comment from Hotel Management
5 Nov 2024 by Hershe, Hotel Management
Hi Linda,Thank you for sharing your feedback, and I'm really sorry to hear about the issues you experienced during your stay. It’s disappointing to know that we didn’t meet your expectations, especially with the shampoo request and the TV issue.I sincerely apologize for the miscommunication between the front desk and the Wi-Fi technician regarding the TV connection. This is not the level of service we strive to provide, and I can understand how frustrating it must have been to be passed back and forth without resolution.Rest assured, we are addressing this issue with our team to ensure a more efficient process for future guests, and we’ll also make sure the shampoo request is handled more promptly.Thank you again for bringing these concerns to our attention, and I hope you'll consider giving us another opportunity to provide you with a better experience in the future.
by A verified traveler from Penticton
Posted 4 Nov 2024
We needed a place to stay for a night and this was perfect
Comment from Hotel Management
4 Nov 2024 by Jamie, Hotel Management
We are so happy you enjoyed your time with us, can't wait to welcome you back!
by A verified traveler
Posted 2 Nov 2024
Great place to stay.
Comment from Hotel Management
2 Nov 2024 by Hershe, Hotel Management
Thank you so much for your kind words, David! We're thrilled to hear that you enjoyed your stay with us. We hope to welcome you back soon!
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Caprice, Hotel Management
Dear Nicole. Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Hershe, Hotel Management
Thank you for the perfect rating, Tait! We’re so glad you had a great experience and appreciate your feedback. We look forward to welcoming you back for another amazing stay!
by A verified traveler
Posted 28 Oct 2024
Great room with balcony and lovely pool and restaurant
Comment from Hotel Management
28 Oct 2024 by Hershe, Hotel Management
Thank you so much for your kind review, Shannon! We're thrilled to hear you enjoyed your room, the balcony, and our pool and restaurant. We hope to welcome you back for another fantastic stay soon!
