Ratings based on 254 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Oct 2024
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Ken, Hotel Management
Thank you very much
by A verified traveler
Posted 10 Sep 2024
Property and appliances were old.
Staff was friendly
Room was clean
Service was weak
Comment from Hotel Management
13 Sep 2024 by Vicky Jing, Hotel Management
Hi EhsanThanks for the reviews.All rooms have been rennovated in March this year.for the weak service, we will improve.Hope to see you againVicky jing
by A verified traveler
Posted 9 Sep 2024
It’s a very old motel that has been cared with love. Great for those who need a roof, bed and shower overnight. The staff is friendly and accommodating. The best check in check out experience
Comment from Hotel Management
13 Sep 2024 by Vicky Jing, Hotel Management
Hello Zemfira Thanks for the review.Hope to see you againVicky jing
by A verified traveler
Posted 26 Aug 2024 on Hotels
the hotel staff was great and friendly. the rooms were clean. all issues were looked at promptly. the building is old and tired. it really needs an update.
Comment from Hotel Management
28 Aug 2024 by Vicky Jing, Hotel Management
Dear MarkThanks for your reviews.bathroom will be upgraded and AC will be replaced before the next spring. as to the building, we have to get the permits from city hall of Penticton, so it will take longer time.Thanks for your staying with us and hope to see you again.Vicky
by A verified traveler
Posted 25 Aug 2024
This was my first time staying here so overall I was comfortable but the air conditioning unit has seen better days and was very noisy. The owners are friendly and dedicated to their property. I never felt unsafe however the 0530AM wake up from the neighboring business dumpster lid banging over 3 days was disruptive to my sleep
Comment from Hotel Management
28 Aug 2024 by Vicky Jing, Hotel Management
Dear Karen Thanks for the reviews.we are purchasing the AC now, and the old ones will be replaced before the next spring to create a quiet staying experience for our guests.we have sent Email to the manager who is repsonsible for the neighboring business, it is under negotiating now.Thanks for your staying and hope to see you again Vicky
by A verified traveler
Posted 25 Aug 2024
Check in and out was really easy and the owners are nice and answered any questions I had, the location was very convenient as it was a short walk away to everything. The room was clean however there needed to be maintenance done as our kitchen faucet had a continuous drip and the bathroom door knobs were broken where they were unusable. Overall we had a nice stay and would probably book again in the future
Comment from Hotel Management
28 Aug 2024 by Vicky Jing, Hotel Management
Hello Kendra Thanks for the reviews.thanks for letting us know. bathroom will be upgraded before the next spring and the faucet has been replaced.Thanks for your staying with us and hope to see you again .Vicky
by A verified traveler
Posted 18 Aug 2024 on Hotels
Comment from Hotel Management
20 Aug 2024 by Vicky Jing, Hotel Management
Hi Jennifer Thanks for your comments.Hope to see you next time.Vicky
by A verified traveler
Posted 17 Aug 2024
The community homeless housing in next door, sketchy. Low income folks living in some of the rooms. Rooms are rough, the only positives were clean and comfortable beds, good water pressure. Not worth the price, but the only available rooms in the city.
Comment from Hotel Management
20 Aug 2024 by Vicky Jing, Hotel Management
Hello JohnThanks for your reviews.Thanks for your positive reviews and we will improve on the negative ones as well.it is called "compass house "next door with elderly people staying there for long-term, they walk randomly, what we could can do for our guests is to make sure that there are no homeless people in the motel. anyone/whoever could stay in the motel as long as they follow motel rules and regulations, no matter they are low income folks or whatever.rooms have been renovated in April this year, so when you say "rooms are rough", I am struggling to get it. compared with villa, of course, they are rough.anyway, thanks for your staying.Have a good day.Vicky
by A verified traveler
Posted 17 Aug 2024
Stay at this motel..really nice rooms reasonable rates..nice family vibe
Comment from Hotel Management
20 Aug 2024 by Vicky Jing, Hotel Management
Dear PamelaThanks for your reviews.Hope see you next time.Have a good day.Vicky
