Ratings based on 490 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
13 Dec 2024 by Gigi Cassedy Assistant General Manager, Hotel Management
James,We hope that your next stay will be a 5 out of 5. We hope that you will return and experience our beautiful, renovated rooms. See you next time!
by A verified traveler
Posted 7 Dec 2024
The two bedroom suites were so big and comfortable. Great price
Comment from Hotel Management
8 Dec 2024 by Gigi Cassedy Assistant General Manager, Hotel Management
Bianca,We are so glad you enjoyed your stay with us. We are under renovation so the rooms will be all fresh when you return. Best wishes for the holiday season and New Year.
by A verified traveler
Posted 29 Nov 2024
They were really great about fixing a problem we had. All went smoothly.
Comment from Hotel Management
8 Dec 2024 by Gigi Cassedy Assistant General Manager, Hotel Management
Richard, Thank you for letting us know that we solved you issue and that you enjoyed your stay. We look forward to seeing you again and best of wishes for the holiday season and Happy New Year.
by A verified traveler
Posted 28 Nov 2024
Location is a bit confusing to get to.
Comment from Hotel Management
28 Nov 2024 by Gigi Cassedy Assistant General Manager, Hotel Management
Adam,I apologize that you found our location a bit confusing to get to. I hope that you otherwise enjoyed your stay. Just look for the Bubba's 33, Jim and Nicks BBQ, and BJ's wholesale story! See you on your next trip.
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Gigi Cassedy Assistant General Manager, Hotel Management
Yakerria,I apologize that you had a less than perfect stay with us. Providing a Marriott warm and welcome stay, for every guest, is what we strive to do and somehow, we failed to do so during your stay. Please feel free to provide me with additional information regarding your stay so that on your next trip to Pensacola we can exceed your expectations.
by A verified traveler
Posted 28 Oct 2024
It was good
Comment from Hotel Management
30 Oct 2024 by Gigi Cassedy Assistant General Manager, Hotel Management
Michael,We hope that on your next trip to Pensacola we will exceed your expectations! We want you to have a great stay and if you have any questions or concerns on how we can help, please feel free to reach out to me. See you next time.
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Gigi Cassedy Assistant General Manager., Hotel Management
Andrea,Thank you for your feedback regarding your recent stay.We hope that your next visit you will find that the hotel has been updated. See you then.
by A verified traveler
Posted 17 Oct 2024
Staffs are friendly
Comment from Hotel Management
17 Oct 2024 by Gigi Cassedy Assistant General Manager, Hotel Management
kim,Thank you for recognizing our friendly staff. We look forward to your next visit.
by A verified traveler from rogers
Posted 15 Oct 2024
The staff made all the difference. They made sure we were comfortable and have everything we needed. Breakfast was great!
Comment from Hotel Management
17 Oct 2024 by Gigi Cassedy Assistant General Manager, Hotel Management
joseph,Our guest is what drives us to deliver the best that we can be. Your feedback is so important, and we appreciate that you shared your experience with us. Breakfast is great! See you again soon.
by A verified traveler
Posted 11 Oct 2024
The staff was excellent. When we went to walk to a restaurant for dinner it started raining. The person working the front desk got his own umbrella and gave it to my wife.
Comment from Hotel Management
12 Oct 2024 by Gigi Cassedy Assistant General Manager, Hotel Management
Mark,Thank you for recognizing our excellent associates. We thank you for the opportunity for you to be our guest and we hope that you will return again,
