Ratings based on 1,000 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
surviving hurricane Sally!!
Posted 19 Sep 2020 on HotelsIt was a pleasant experience. I happened to be staying there when hurricane Sally hit. My room stayed fine. However, the lobby was damaged by the winds and rain, lost power and water. The staff and manager on hand were excellent. They didn’t act frazzled or anxious. They took care of matters and us guests. I really enjoyed the history of the hotel, too.
Comment from Hotel Management
21 Sep 2020 by Jaz, Hotel Management
Thank you for your wonderful review, we appreciate your feedback! We are so glad that you enjoyed our property during a very difficult time . We are very relieved we were able to make you feel very safe during Hurricane Sally . We hope you choose to stay at the Pensacola Grand Hotel when your travels lead you back to Pensacola !
Warm Regards,
Pensacola Grand Hotel
by A verified traveler
Posted 18 Sep 2020
Comment from Hotel Management
21 Sep 2020 by Jaz, Hotel Management
Thank you for choosing to stay with us !
We hope you choose to stay at the Pensacola Grand Hotel when your travels lead you back to Pensacola .
Warm Regards,
Pensacola Grand Hotel
by A verified traveler
Posted 15 Sep 2020 on Hotels
Comment from Hotel Management
21 Sep 2020 by Jaz, Hotel Management
Thank you for choosing to stay with us !!!! We hope that you will choose to stay at the Pensacola Grand Hotel when your travels lead you back to Pensacola .
Warm Regards,
Pensacola Grand Hotel
by A verified traveler from Texas
Posted 15 Sep 2020
People are nice. The rooms are nothing special. Very out dated. Bed is comfortable but they give you the thinnest “blanket” ever. You’re either waking up freezing at 3 am or hot because you had to leave it at 74. If you’re intown for the beach just find something around the beach you have to cross two bridges to get back to the hotel
Comment from Hotel Management
21 Sep 2020 by Jaz, Hotel Management
We appreciate you taking the time to leave us a review . We sincerely apologize that your experience did not meet your expectations . we will certainly address all concerns , to insure a similar issue(s) does not occur in the future. Thank you for your time.
by A verified traveler
Posted 14 Sep 2020
Comment from Hotel Management
21 Sep 2020 by Jaz, Hotel Management
Thank you for choosing to stay with us !
We hope that you will choose to stay at the Pensacola Grand Hotel when your travels lead you back to Pensacola .
Warm Regards,
Pensacola Grand Hotel
by A verified traveler from Americus
Posted 8 Sep 2020
Beautiful old hotel. Loved the history and historic beauty. However, the room was a non-smoking room but smelled like cigarette smoke. There was also not a coffee maker in the room. The room could have used a little updating. We stayed in one of the executive rooms. But still loved the stay and would stay again if we travel to Pensacola.
Comment from Hotel Management
21 Sep 2020 by Jaz, Hotel Management
Thank you for your wonderful review, we appreciate your feedback ! We are so glad you enjoyed the property although you did experience some matters that did not meet your expectations . We will be sure to address these concerns to insure a similar issue does not occur in the near future. Thank you for your time.
Warm Regards ,
Pensacola Grand Hotel
by A verified traveler
Posted 6 Sep 2020 on Orbitz
Comment from Hotel Management
21 Sep 2020 by Jaz, Hotel Management
Thank you for choosing to stay with us ! We hope that you will choose to stay at the Pensacola Grand Hotel when your travels lead you back to Pensacola .
Warm Regards,
Pensacola Grand Hotel
by A verified traveler
Posted 31 Aug 2020
I loved in but AC could of been better but it is a very old place
Comment from Hotel Management
21 Sep 2020 by Jaz, Hotel Management
We appreciate you taking the time to leave us a review . We sincerely apologize that your experience did not meet your expectations . We will certainly address the a/c issues , to insure a similar issue does not occur in the future . Thank you for your time.
by A verified traveler
Posted 12 Aug 2020 on Hotels
I had reservations about 3 weeks ago for one night. 3 hours before check in i get an email my reservations has been canceled. No phone call. I had to call to ask why. Not good customer service
Comment from Hotel Management
21 Sep 2020 by Jaz, Hotel Management
We appreciate you taking the time to leave us a review . We sincerely apologize about the miscommunication on our behalf. We will certainly address this issue with the proper personnel , to insure a similar issue does not occur in the future. Thank you for your time.
Warm Regards,
Pensacola Grand Hotel
by A verified traveler
Posted 10 Apr 2020 on Hotels
