Ratings based on 991 Verified Reviews
2.9 Room cleanliness
3.4 Service & staff
3.0 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
They didn’t give me my money back when I chose the option to pay on arrival. I ended up staying with family and found out they took my money
Comment from Hotel Management
26 Nov 2024 by Customer Care Team, Hotel Management
Dear Khyle, we sincerely apologize for the confusion and frustration caused by the payment issue. We understand how important it is for our guests to feel confident in their booking process, and we deeply regret that this situation occurred. Please reach out to our front desk or customer service team directly so we can investigate this matter and ensure a prompt resolution, including issuing any applicable refund. We value your feedback and are committed to making sure such issues are handled better moving forward. We truly hope to have the opportunity to restore your trust in our services.Best Regards,Guest Experience TeamSweet Dream Inn
by A verified traveler
Posted 6 Nov 2024
My family members got sick due to the smell in the room. It was smelling through out our stay ....
I had never seen this worst hotel in my life time.
Comment from Hotel Management
12 Nov 2024 by Customer Care Team, Hotel Management
Dear Nagendra, we deeply apologize for the experience you had during your stay. We take your concerns about the room's smell, cleanliness, and overall condition very seriously. This is certainly not the standard we strive to uphold, and we are investigating this matter thoroughly to ensure it does not happen again. We also regret that our staff and amenities did not meet your expectations. Please know that your feedback is being used to improve our services and facilities, and we hope to have the opportunity to restore your trust in us during a future visit.Best Regards,Guest Experience TeamSweet Dream Inn
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest,Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Best Regards,Customer Care Team
by A verified traveler
Posted 5 Nov 2024
The property has recently been renovated. Everything was clean in the room. Staff were polite and accommodating.
Comment from Hotel Management
7 Nov 2024 by Customer Care Team, Hotel Management
Dear Brenda, thank you for your feedback! We're so glad to hear you enjoyed our newly renovated property and found your room clean and comfortable. Our staff strives to provide excellent service, so we're happy to know they were polite and accommodating during your stay. We look forward to welcoming you back soon!Best Regards,Guest Experience TeamSweet Dream Inn
by A verified traveler from Pensacola
Posted 4 Nov 2024
Love it
Comment from Hotel Management
5 Nov 2024 by Customer Care Team, Hotel Management
Dear Mustafa, thank you so much for your positive feedback! We're thrilled to know that you enjoyed your stay with us and that everything met your expectations. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic stay in the future.Best Regards,Guest Experience TeamSweet Dream Inn
by A verified traveler
Posted 15 Oct 2024
Dirty,mold,bugs,dirty mattress,left over trash in bathroom sink hair in drains and toilet and black stuff all over carpet
Comment from Hotel Management
16 Oct 2024 by Guest Experience Team, Hotel Management
Dear Ayden, thank you for sharing your experience. We're sorry to hear about the cleanliness issues you encountered during your stay. It’s disappointing to hear that the room did not meet your expectations, especially regarding mold, bugs, and leftover trash. This feedback is essential, and we recommend bringing these concerns to the hotel's management so they can address them properly. Your comfort and satisfaction are important, and we hope your future stays will be much more enjoyable.Best Regards,Guest Experience TeamSweet Dream Inn
by A verified traveler
Posted 11 Oct 2024
Nice and clean affordable
Comment from Hotel Management
14 Oct 2024 by Guest Experience Team, Hotel Management
Dear Taylor, thank you for your kind words! We're thrilled to hear that you found our hotel nice, clean, and affordable. We strive to provide great value and a comfortable environment for all our guests. We look forward to welcoming you back on your next visit!Best Regards,Guest Experience TeamSweet Dream Inn
by A verified traveler
Posted 9 Oct 2024
Flew in late, last minute booking. Room was clean, older room partially renovated, worked for us. Would stay again.
Comment from Hotel Management
14 Oct 2024 by Guest Experience Team, Hotel Management
Dear Peggy, thank you for your review! We’re glad to hear that our clean, partially renovated room met your needs, especially after your late arrival. It’s great to know you’ll stay with us again, and we look forward to welcoming you back on your next visit!Best Regards,Guest Experience TeamSweet Dream Inn
by A verified traveler
Posted 2 Oct 2024
Comment from Hotel Management
3 Oct 2024 by Guest Experience Team, Hotel Management
Dear Keith, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Guest Experience TeamSweet Dream Inn
by A verified traveler from Pensacola
Posted 1 Oct 2024
Love you
Comment from Hotel Management
2 Oct 2024 by Team Managements, Hotel Management
Good MorningWe appreciate your review Thank you for staying with us and we looks forward in seeing you again
