Ratings based on 995 Verified Reviews
2.5 Room cleanliness
3.2 Service & staff
2.8 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Management, Hotel Management
Hello, Thank you for leaving a wonderful review. We are delighted you enjoyed your stay with us. We look forward to hosting you again soon.
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Management, Hotel Management
Hello, Thank you for your review. We are delighted you enjoyed your stay with us.
by A verified traveler
Posted 20 Oct 2024
It is a clean and quiet property
Comment from Hotel Management
21 Oct 2024 by Management, Hotel Management
Hello, thank you for leaving a review. We strive to provide service of excellence to all our guests and are delighted learn you enjoyed your stay with us. We look forward for the next opportunity to host you the next time you are in the Pensacola area.
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Management, Hotel Management
Hello, Thank you for taking the time to leave a review of your recent stay with us. We are disappointed we missed the mark of excellence with your stay. We are improving our property daily and hope you give us another chance in the future to see the changes we have made.
by A verified traveler
Posted 28 Sep 2024
The room smelled of cigarettes, there were questionable people in the parking lot, we were offered AC/No AC rooms at check in, tv/no tv rooms at check in.
Comment from Hotel Management
29 Sep 2024 by Management, Hotel Management
Hello, Thank you for your review! While all our rooms are equipped with air conditioners, we do offer a selection of digital detox rooms that intentionally limit electronic devices. We apologize for any inconvenience this may have caused you and appreciate your understanding as we promote a unique experience for our guests.
by A verified traveler
Posted 22 Jul 2024 on Hotels
Comment from Hotel Management
27 Jul 2024 by Management, Hotel Management
Hello, Thank you for your glowing review. We are delighted you enjoyed your stay with us. We look forward to hosting you again soon.
by A verified traveler
Posted 20 Jul 2024
Comment from Hotel Management
27 Jul 2024 by Management, Hotel Management
Hello, Thank you for your glowing review. We are delighted you enjoyed your stay with us. We look forward to hosting you again soon.
by A verified traveler
Posted 15 Jul 2024
Comment from Hotel Management
18 Jul 2024 by Management, Hotel Management
Hello, Thank you for the perfect score. We are delighted you enjoyed your stay with us. We look forward to hosting you again soon.
by A verified traveler
Posted 10 Jul 2024
By far the worst hotel experience I’ve ever had in my entire life. I’ve been in law-enforcement for over 20 years and this hotel is one that I would respond to expecting to see drug addicts and prostitutes
Comment from Hotel Management
14 Jul 2024 by Management, Hotel Management
Hello, Thank you for taking time to leave a review. We are disappointed you did not enjoy your 4 night stay with us. Unfortunately, we do no have any record of any complaints during your 4 night stay so we may have been given the opportunity to correct the issue while you were in house. Please reach out directly to the property to discuss any issue you may have had during your stay. Safe travels!
by A verified traveler
Not like pictures
Posted 10 Jul 2024 on HotelsThis place let the pictures fool you. Aside from the paint dripped everywhere on the floor it was very dirty as if it’s never seen a vacuum broom or mop. The bed was uneven on the platform therefore any movement caused a huge shift like it was going to cave in. The smell in the room was also very strong and hard to place similar to a zoo or just urine we couldn’t place it. This place was just not as expected and very poorly done to look like it was freshly upgraded but lacked severely.
Comment from Hotel Management
18 Jul 2024 by Management, Hotel Management
Hello, Thank you for taking time to leave a review of your recent stay with us. We strive for the mark of excellence and are disappointed we missed the mark with your stay. We are improving our property daily and hope you give us another chance in the future to see the changes we have made.
