Ratings based on 970 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Very friendly people
by A verified traveler
Posted 27 Nov 2024
Few hair on the bed , bathroom area. AC too noisy.
by A verified traveler
Posted 26 Nov 2024
Only passing through for one night, on the way home but hotel and my room very clean, bed comfortable and shower hot.
Comment from Hotel Management
27 Nov 2024 by Holiday Inn, Hotel Management
Thank you for choosing the Holiday Inn Pensacola University and for sharing your experience.
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Holiday Inn, Hotel Management
Thank you for choosing the Holiday Inn Pensacola University.
by A verified traveler from SLIDELL
Posted 24 Nov 2024
Very clean
Comment from Hotel Management
25 Nov 2024 by holiday inn express and suites , Hotel Management
Thanks for staying with us, we hope to see you again.
by A verified traveler
Posted 19 Nov 2024
The property was very clean, beds were comfortable and the hot tub was spectacular. We were able to see a full moon while sitting in the hot tub! It was great!
Comment from Hotel Management
19 Nov 2024 by Holiday Inn-University , Hotel Management
Thank you for choosing Holiday Inn-University. We appreciate your feedback!
by A verified traveler
Posted 11 Nov 2024
The coffee maker inside the room didn’t work and we were given a different room from what we had booked.
Comment from Hotel Management
11 Nov 2024 by Holiday Inn-University , Hotel Management
We're sorry you were unhappy. We will work hard to fix the issue you experienced. for letting us know.
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Holiday Inn-University , Hotel Management
Thank you for choosing Holiday Inn-University. We appreciate your feedback!
by A verified traveler
Posted 5 Nov 2024
When I got there they were nice enough to let me into my room early. I immediately took off my shoes to my brand new white socks which became dirty within minutes of walking on the carpet. I put my nightgown on because I had a very rough trip and was exhausted and opened my door and asked the one lady who seemed to be in charge of cleaning if she could get me 2 extra pillows. She said it would be 10 min because she was busy. I said as long as I had them when I fell asleep that evening it was fine. I never received the pillows. I called downstairs later and they asked that I come down and get them but I was in my nightgown so I told them I could not. I was just too exhausted. I'm a big woman and even on a harder mattress I make a dent when I lay down, but this was probably the hardest mattress ever, like sleeping on a board. When I finally got up after a pretty lousy sleep, I was in so much pain I could stand up straight. I had to sit on the couch, which was very comfy, for about an hour before I could walk again. I did mention this to the front desk. I probably should have slept on the couch. The complimentary breakfast was very good, a true breakfast with eggs, bacon, sausage. grits, etc. etc. Good choice of juices as well. For the price. I expected a bit more.
Comment from Hotel Management
5 Nov 2024 by Holiday Inn-University, Hotel Management
We're sorry you were unhappy. We will work hard to fix the issue you experienced. for letting us know.
by A verified traveler
Posted 31 Oct 2024
loved it
Comment from Hotel Management
31 Oct 2024 by Holiday Inn-University , Hotel Management
Thank you for choosing Holiday Inn-University. We appreciate your feedback!
