Ratings based on 991 Verified Reviews
2.6 Room cleanliness
3.3 Service & staff
2.9 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by M, Hotel Management
Dear Jesse,We are disappointed that we could not make you feel welcome. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we apologize for not exceeding your expectations. We wish to see you soon for a better stay. Sincerely,Management Team
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
21 Nov 2024 by M, Hotel Management
Dear Celia,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best Regards,Management Team
by A verified traveler from Fort Atkinson
Posted 4 Nov 2024
Comment from Hotel Management
21 Nov 2024 by M, Hotel Management
Dear Tina,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best Regards,Management Team
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
21 Nov 2024 by M, Hotel Management
Dear George,Thank you for your time and valuable review of your recent stay with us. We are thrilled and truly appreciate your support and trust. Your review motivates us and constantly reminds us why we love what we do. We will continue to provide exceptional experiences to make every stay with us remarkable. We look forward to being your preferred choice for your stay in the future.Best Regards,Management Team
by A verified traveler
Posted 27 Oct 2024
Close to everything. Convient.
Comment from Hotel Management
1 Nov 2024 by M, Hotel Management
Dear Ignacio,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best Regards,Management Team
by A verified traveler
Posted 25 Oct 2024
U
Comment from Hotel Management
1 Nov 2024 by M, Hotel Management
Dear Ashley,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope to have you back again. Thank you for your business, and we will ensure your future stays are more pleasant. See you soon!Best Regards,Management Team
by A verified traveler from Huddersfield
Posted 17 Oct 2024
Comment from Hotel Management
1 Nov 2024 by M, Hotel Management
Dear Thomas,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope to have you back again. Thank you for your business, and we will ensure your future stays are more pleasant. See you soon!Best Regards,Management Team
by A verified traveler
Posted 16 Oct 2024
Disgusting
Comment from Hotel Management
1 Nov 2024 by M, Hotel Management
Dear Theresa,We are disappointed that we could not make you feel welcome. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we apologize for not exceeding your expectations. We wish to see you soon for a better stay. Sincerely,Management Team
by A verified traveler
Posted 14 Oct 2024
Traveled to Pensecola to escape Milton. I requested early check in but ended up arriving later than planned. The super friendly woman at the front desk noticed that and reversed the charge without hesitation. My room was clean, towels very soft, and bed and pillows were fine. The employees were all very polite and responsive to needs. I had my dogs with me and there is plenty of greenspace to exercise.
Comment from Hotel Management
14 Oct 2024 by M, Hotel Management
Dear Karen,Thank you for choosing our hotel during your recent trip to Pensacola and for taking the time to share your positive experience. We are delighted to hear that our front desk team was able to assist you with the early check-in adjustment and that you found the service to be friendly and responsive. It’s great to know that you were pleased with the cleanliness of your room, the comfort of the bed and pillows, and the ample green space for your dogs. We take pride in providing a welcoming environment for all our guests, including those traveling with pets. We truly appreciate your kind words about our staff and are glad that we could contribute to making your stay enjoyable. We look forward to welcoming you back on your next visit!Best Regards,Management Team
by A verified traveler
Posted 12 Oct 2024
Killed 3 giant roaches in my room and the shower’s water heater was obnoxiously loud. Also a weird smell
Comment from Hotel Management
14 Oct 2024 by M, Hotel Management
Dear Jank,Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay, including the presence of pests, the noise from the water heater, and the unpleasant smell in your room. This is certainly not the standard of cleanliness and comfort we strive to provide, and we deeply regret the inconvenience it caused. Rest assured, we are addressing these concerns with our housekeeping and maintenance teams to prevent such occurrences in the future. We take your feedback seriously, and it will help us improve our services for future guests. We appreciate your understanding and hope you will consider giving us another chance to provide you with a better experience in the future.Sincerely,Management Team
