Ratings based on 341 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 9 Nov 2024
by A verified traveler
Posted 15 Oct 2024
Booking made which stated limited check in time. On arrival found the property to be closed and in darkness. The appearance of the property is one of dilapidation and somewhat sinister and not consistent with the information on the Expedia website. Being so sinister I did not enter the property and made alternative arrangements. Several text messages received at 1800 and 2100 hours noting the hotel, bar and restaurant closed on Mondays and Tuesdays. i.e. too late to be of any use and forewarning of the nature of the establishment. The messages, which were illiterate, indicated entry was self service using a key from a key safe behind the front door and breakfast was available by using a form in the bedroom. This morning I received a further e-mail which made it clear the operators of the property were totally unaware I had not stayed in the property. I Have reported the situation to Expedia and the Lake District Tourist Board. All in all a very bad experience.
Comment from Hotel Management
15 Oct 2024 by Troutbeck Inn , Hotel Management
Good evening - we did indeed call you and left voicemails as soon as you made the booking. The option to cancel as the bar and restaurant are closed on Mondays and Tuesdays but received nothing back. I have messaged you personally on the Expedia messaging service also. As we received no response we assumed you were still arriving - you will have received an automated message from Expedia re review as there is no way of marking you as a no show. The phone number for the Inn is answered all of the time regardless of the time. Sorry you felt this way - please check all of your messages as we tried excessively to contact you.
by A verified traveler
Posted 23 Sep 2024
Troutbeck Inn is a gem of a place. The owners are lovely and we had a good laugh with them. The food is second to none and is locally sourced and cooked fresh. We stayed for 2 nights in September whilst walking around the Ullswater area and the location is superb. Right by a main road for good access but without an intrusive noise from the road. I'm sure we will be staying here again if we plan more walks in future.
by A verified traveler
Posted 18 Sep 2024
The bedrooms were clean and comfortable.
by A verified traveler
Posted 11 Sep 2024
Instructions needed in room 4 - for turning electric shower on - would be helpful
by A verified traveler
Posted 10 Sep 2024
This is a superb base to explore the surrounding area then afterwards on your return Niki and Alan have lovely home cooked food on offer with an good choice of beer and wine.
I can highly recommend the Sunday roast; sticky toffee pudding; garlic mushrooms and a steak pie which was second to none, oh and not forgetting the breakfasts which are also excellent!
Niki and Alan work extremely hard to make us all feel welcome and valued and it made our stay just perfect, thank you to you both!
Comment from Hotel Management
10 Sep 2024 by Troutbeck Inn Team , Hotel Management
It’s reviews like this from guests like you that make us keep going the way we do! We’re so grateful for your kind words and are super happy you enjoyed your stay!! Hopefully we will meet again. Kind regardsNikki & Alan
by A verified traveler
Posted 29 Aug 2024
The hotel is lovely. We couldn't get the radiator in the room to work, when we asked for help we were told that the heating was about to come on anyway, but the radiator never warmed up at all, fortunately the bed was cozy and comfortable so we were fine. There's not really anywhere else locally to go for an evening meal and it is expensive to eat here, but the food was delicious.
by A verified traveler
Posted 29 Aug 2024
Quaint little pub, which is very popular.
Lovely staff, great food and the room was fine for what I needed for a 1 night stop. Only suggestion for improvement would be a new bed. Although I still slept well and could still walk in the morning.
by A verified traveler
Posted 24 Aug 2024 on Hotels
Delicious food, friendly annd welcoming people and comfortable rooms. Only downside was the bar closed very early (though it did mean we got to bed nice and early).
