Ratings based on 810 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
by A verified traveler
Posted 21 Nov 2024
Great staff and a relaxing place to stay
Comment from Hotel Management
3 Dec 2024 by Chris Rowe - Head of Guest Experience, Hotel Management
Hi Douglas,Thank you for your feedback, I am delighted to see you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsChris Rowe
by A verified traveler
Posted 15 Nov 2024
Can’t fault this hotel it has everything. Lovely rooms, place to relax in the swimming/sauna area. The restaurant was so nice with amazing food and lovely staff. The lounge is a cosy place to chill and have a drink in front of the fire places. Overall a lovely hotel that’s not far from anything, is affordable and offers so much. We have already planned to return
Comment from Hotel Management
16 Nov 2024 by Andrew Guest Service Manager, Hotel Management
Dear Beth,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Service Manager
by A verified traveler
Posted 14 Nov 2024
Excellent Hotel for those looking to break a long journey going north from The Home Counties. However, unlike many quality hotels, who are well sign posted, this one is not, thus making it difficult to find.
Comment from Hotel Management
16 Nov 2024 by Andrew Guest Service Manager, Hotel Management
Dear Mr McDonald Leslie,Thank you for taking the time to let us have your feedback; please accept my apologies for any inconvenience caused.I am pleased to hear in general you enjoyed your stay, however will share your comments with my team to make the relevant changes and improve our future guests experience.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regardsAndrewGuest Service Manager.
by A verified traveler
Posted 8 Nov 2024
Wonderful decor and dinner
Comment from Hotel Management
9 Nov 2024 by Andrew Guest Service Manager, Hotel Management
Dear Alison,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Service Manager.
by A verified traveler
Posted 20 Oct 2024
We have just returned from a two night stay at the hotel with one morning spent in the spa. The hotel was really easy to find and the location was great for getting to towns nearby. The staff were friendly and accommodating. We had breakfast in the restaurant which was really nice and dined there in the evening. We would highly recommend. Thank you for a great weekend.
Comment from Hotel Management
31 Oct 2024 by Chris Rowe - Head of Guest Experience, Hotel Management
Hi Kristian,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsChris
by A verified traveler
Posted 14 Oct 2024
Excellent hotel that we enjoyed, HOWEVER we we informed after booking that there is a £15 per person fee to use the pool and spa for those who book through Expedia/Hotels.com.......
A fee is mentioned in the hotel description if you go and read through the info, but the value of the fee is not mentioned.
So whilst i actually booked thia hotel specific for the pool and spa, we did not use either. The actual fee need to be mentioned in the hotel details on their listing.
In future if we use this hotel again, which we might because it was very nice, we will book direct as the spa fee only applies to third party bookings.
Comment from Hotel Management
31 Oct 2024 by Chris Rowe - Head of Guest Experience, Hotel Management
Hi Graham,Thank you for your feedback following your recent stay with us, I am pleased that you enjoyed your experience despite not using the spa facilities.We look forward to hearing from you very soon and hopefully welcoming you back.Kind RegardsChris
by A verified traveler
Posted 29 Sep 2024
The staff at the hotel were very friendly and polite. The hotel was very clean and really enjoyed using the spa facilities.
Comment from Hotel Management
30 Sep 2024 by Chris Rowe - Head of Guest Experience, Hotel Management
Hi Nazneen,Thank you for your review, we are delighted your stay was an enjoyable one. We hope to see you again soon.Kind RegardsChris
by A verified traveler
Posted 22 Sep 2024
Nice room/ excellent shower. Good internet on phone and I- pad though tricky laptop. Nice breakfast . Only problem was when booking through 3rd party can’t use pool unless £15/person for 48 hour pass . Not much point when only there for 12 hours .No flexibility on this . Shame as left a bad taste to an otherwise good experience
Comment from Hotel Management
1 Oct 2024 by Chris Rowe - Head of Guest Experience, Hotel Management
Hi Neil,Thank you for taking the time to provide feedback following your recent stay with us, I am pleased that you had an enjoyable experience on the whole.I will share your comments with the team, and hope we might be able to welcome you back soon.Kind RegardsChris
by A verified traveler
Posted 20 Sep 2024
Overpriced if you go through 3rd party. Extra cost for booking through Expedia. No breakfast for £180
Comment from Hotel Management
30 Sep 2024 by Chris Rowe - Head of Guest Experience, Hotel Management
Hi Suzanne,Thank you for the feedback, I hope your stay was enjoyable whilst you were here.Kind RegardsChris
