Ratings based on 357 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Dec 2024
I give this 5 stars as amenities and location are great but would not stay here again. It was a huge hotel and lots of tours were there, so breakfast was good but also kind of crazy. I think I was the only solo person there. Next time I will look for somewhere a little more intimate.
by A verified traveler
Posted 4 Nov 2024
Beautiful resort.
by A verified traveler
Posted 6 Oct 2024
Great location. Lovely views. Should advertise the on site parking is underground as that is a real bonus for motorcyclists.
by A verified traveler
Posted 5 Aug 2024
We stayed at this hotel and we didn’t like it at all. The staff at the reception and other areas like cleaning crew and servers/ waitresses are nasty and rude. They treat you like you don’t belong there; very unwelcoming. The breakfast buffet wasn’t the greatest. Avoid this place and look for another hotel where you feel welcome. I wouldn’t recommend it to anyone.
by A verified traveler
Posted 11 Jul 2023
The rooms were old and took close to 12 hours to cool down once we arrived. The balcony was not suitable for infant as she could fall under the guardrail. The bathroom was outdated and moldy. The dining options were very limited and very crowded. The music at night went until 12 midnight which was very loud and too late. The staff was lovely though - very kind and helpful. The facility just needs a major upgrade for being marketed as a 4 star resort it didn’t meet my expectations.
by A verified traveler
Posted 31 May 2023 on Hotels
by A verified traveler
Posted 5 Apr 2023
The Plaza Suites is a fine property, beautiful spacious rooms, friendly staff, great location and views, good food, and excellent amenities. I would highly recommend.
by A verified traveler
Great family stay
Posted 20 Nov 2021 on HotelsStayed several times. Smiling and family friendly hotel staff. Large and comfortable rooms with balconies. Good food selection. Easy parking.
Will definately stay again
by A verified traveler from Ibague
Posted 14 Nov 2021
El check in es interminable.
by A verified traveler
Decent stay
Posted 14 Jun 2021 on HotelsAc stopped working the next day but overall great stay, wonderful views, beach just across the street.
