Ratings based on 217 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Sep 2023 on Hotels
Comment from Hotel Management
25 Sep 2023 by Dpto. Reservas Ágora Spa & Resort, Hotel Management
Gracias por su valoración. Lamentamos que su estancia no haya sido de su agrado y nos hubiera gustado que nos indicara qué aspectos no han sido satisfactorios para poder mejorar al respecto.
by A verified traveler
Posted 5 Sep 2023
Well located, friendly staff.
Comment from Hotel Management
5 Sep 2023 by Dpto. Reservas Ágora Spa & Resort, Hotel Management
Thank you very much for your kind words. We are glad that you enjoyed your stay with us and we look forward to welcoming you in the future.
by A verified traveler
Posted 23 Aug 2023 on Hotels
Comment from Hotel Management
23 Aug 2023 by Dpto. Reservas Ágora Spa & Resort, Hotel Management
Muchas gracias por su valoración que nos impulsa a seguir trabajando para satisfacción de nuestros huéspedes.
by A verified traveler
Posted 19 Aug 2023
hotel is tired..needs freshened up. Always a queue at reception so difficult to have any queries answered. Definitely not 4* star. Rooms basic and need refreshed. No toiletries provided. Suite kitchen has NO cooking utensils and only 2 patio seats and one sofa indoors for 5 people. Breakfast not too bad but certainly room for improvement with dinnners. No water provided with dinners nor were you allowed to bring in your own so had no choice but to pay min €3 for a bottle of water if wanting a drink with dinner. Entertainment only started at 10pm and stopped at 12pm. ..very loud so hotel not suitable if have young children. Stayed 2 nights and tried to charge me 3 days parking at €16 per day. When questioned why charged 3 days when we couldnt even get into carpark until 3pm on the 1st day they then reduced it to 2 days (€32)...but even with that €16 per day for parking is excessive. We stayed 2 nights with plan to possibly stay longer but decided 2 days was more than enough. Staff simply doing their jobs possibly begrudingly .. no pleasantries at all. Overall i would say hotel is just OK at a push
Comment from Hotel Management
23 Aug 2023 by Dpto. Reservas Ágora Spa & Resort, Hotel Management
We regret that your stay was not as satisfactory as we would have liked. Please note that the kitchen utensils could be requested at the restaurant and they would have been provided.Our hotel does not have all-inclusive and therefore drinks in the restaurant are paid.We take note of your comments to continue improving.
by A verified traveler
Posted 15 Jun 2023
Great location by the beach
Comment from Hotel Management
15 Jun 2023 by Dpto. Reservas Ágora Spa & Resort, Hotel Management
Muchas gracias por su puntuación. Nos alegramos de que haya disfrutado de su estancia con nosotros.
by A verified traveler
Family holidays
Posted 2 Aug 2021 on HotelsGood location, average food although good presentation. Bath no suitable for elderly people as it was too high to use to have showers, no enough space in the bathroom to put toiletries, At the Hotel pool music extremely high in volume for a family hotel.
by A verified traveler
Comfortable rooms, ok hotel
Posted 12 Jul 2021 on HotelsComfortable rooms. Location ok - not quite as pleasant as the beach on Papa Luna. Main negative for us was the noisy pool - loud music most of the day and kids entertainment. Short walk to castle and beaches. Fairly priced parking.
by A verified traveler
Not a good hotel for the price
Posted 22 Aug 2020 on HotelsWe stayed in a Junior Suite.
The room did not seem to be prepared for guests. There were zero utilities in the kitchen. When I asked at the reception, they told me to go to the restaurant and ask for silverware, plates, etc.
The internet was turned off. It took the technicians a while to get it started.
The TV didn’t work and had to be set up.
The tower our room was located in seemed to be deserted. When I asked to be moved to a regular room, I was told that they could not “downgrade” us because we had booked through hotels.com .
Overall, this hotel does not deserve 4 stars and is not worth the money.
by A verified traveler
Posted 9 Aug 2020
by A verified traveler
Such a pity it’s Front of House let it down
Posted 21 Jul 2020 on HotelsIt’s a real shame as Peniscola is lovely and hotel perfectly located with a brilliant underground garage onsite (14 Euros per night). Hotel main areas are very nice but room was pokey, unclean, lights in bathroom that didn’t work. No amenities and one small towel. Compare this to the nine other hotels I’ve stayed in around a three week tour by car of Spain the room, despite it being a 4* hotel easily the worst and THE only hotel I’ve given a negative review to in these Covid 19 times. I asked reception for a room change as not what I’d booked (double room single use) or expected for two nights. Instead got a very unhelpful “no senor but we will send maintenance to fix lights”. Unsurprisingly they never came. As I said such a shame the front of house staff let the hotel down very badly. I’m sorry Agora, despite the glossy pictures on my next long road trip I won’t be frequenting you again. You might want to take a leaf out of hotels like the Avenida in San Sebastián or the NH in Caceres to see how a hotel should be run. I do have pictures of room and lights etc.
