Ratings based on 9 Verified Reviews
3.7 Room cleanliness
2.8 Service & staff
2.9 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by Ganavi
Posted 26 Feb 2017 on Hotels
no wifi,no room service,no ac,no free water
by A verified traveler
Enjoyed our stay
Posted 2 Sep 2016 on HotelsWe enjoyed our stay however the room did look slightly different than the pictures portrayed and could use a little more cleaning. The family who runs the place is very nice and helped us arrange a transport to Gili Air as well as show us places to see around the island. The food was good but a little expensive compared to other places.
by A verified traveler from philadelphia
Unsatisfactory service
Posted 21 Aug 2016
Pros: The tour they arranged, since my room was not at the main property, the owner gave me a ride on his motor bike in the dark night
Cons: The owners need to improve their professionalism, disappearing after accepting order for dinner and making the guest wait is unacceptable
Location: Explore the beautiful island on a motor bike, a car or a tour the hotel organizes
I stayed for one night here. The hotel is located in a beautiful island, Nusa Penida, which I hope to visit in future, but I would check out other places before I select this one again. The hotel isn't inexpensive given that tourism is yet to pick up at Nusa Penida. Yet, the service is quite poor. First, I tried calling the hotel several times, before I arrived, to check a few basics about the island, eg, if I would get a taxi at the ferry, if not, if they can pick me up, whether the island has ATM, if not how much cash I would bring, the boat times etc. I couldn't connect in several attempts, neither could my driver. At the ferry station, I found that other hotels were providing pick up services. When I arrived at the hotel, the family running it did arrange a good day tour for me. This was the only positive part for my stay. They put me in a room that's 10-15 minutes walk from the main office and not in the same compound, saying it is nicer and has aircon. True, but it didn't have Wifi, which was only available at the main office. The property description in Expedia promised availability of Wifi. Also if one needs anything he would have to walk 15 minute to contact the owners (no staff member present at the property which had the rooms I were put up in). There was no towel in the room. Worst was the service when I ordered dinner, the lady of the family disappeared after taking my order, after some time her husband just informed me that kitchen was closed !
by John from Birmingham
Bungalows
Posted 18 Apr 2016 on HotelsVery nice bungalows, good location for exploring the island. Artem who runs the place is a cool guy, he'll tell you everything you need to know.
by Randy Lynn Martin from Washington
Posted 12 Apr 2016 on Hotels
Hotel Manager Artem was welcoming and took the time to describe the best things to see and do on Nusa Penida island during a 3-day visit. His advice was helpful in planning the tour of the island. The hotel guard dog, Feebi, and the hotel monkey, Joe, made the visit a lot of fun.
Recommended
for Personal Eventby A verified traveler
Not really
Posted 28 Jan 2018 on HotelsUnwilling staff, not friendly, not helpful
Rooms are not very clean
Nice area
by A verified traveler
Posted 26 Jan 2018 on Hotels
Recommended
for Personal Eventby A verified traveler
Monkey on a chain as a pet!
Posted 22 Jan 2018 on Hotels+: warm shower, Nice garden, Night market nearby, one off the islands harbours nearby
-: they keep a monkey on a 2 meter chain, just unacceptable!!
Staff is not helpful: don’t want to call a taxi for me, would not let a girl use the landline telephone for 5 minutes about her transport. Staff of the day does not communicate with the staff off the evening. In the evening I reserved a bike for the next day and gave my laundry. The staff of the next day knew nothing about this and so there was no bike for me. They also didn’t do my laundry. Laundry is expensive and Here they only wash, they don’t have a dryer. So forget about your glothes getting dry when there is no sun.
There is no locker or safe available
by Audrey
Posted 21 Jun 2017 on Hotels
La chambre était très propre. Par contre, nous avons réservées une auto avec un chauffeur qui saurait nous donner des explications et une fois arrivée, c'était en fait 2 scooter avec chacun un chauffeur. Tous les deux ne parlaient pas anglais et ils n'avaient pas de casques pour nous. De plus, nous pouvions seulement visiter 4 endroits, mais il avait été convenu que le chauffeur nous apporte où nous voulions toute la journée. Aussi, sur les 4 endroits choisis 2 étaient en fait au même endroit (Angel's Billabong et Broken Beach), mais ils comptaient ça comme 2 endroits différents. Également, c'est un peu triste de voir le singe attaché en permanence à l'hôtel.
