Ratings based on 30 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.1 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Sep 2024
This is a lovely property with a beautiful view of the ocean and Lombok item. This is the highlight of the property. Lowlights are that it’s difficult to get with the small roads and the only roads leading to the property are badly in need of repair. Expect a very bumpy and unsettling ride in. The staff are friendly but often don’t understand requests (if you speak English), simple requests were frequently misunderstood. The pool is nice but small, seating by the pool is very limited and commingled with the dining area which isn’t ideal for enjoying a relaxing meal day or night. The dining area, bar and lobby are also right next to each other which means staff is running around and it’s not easy to compartmentilize addressing any one thing. Check in is noisy, there is no bar, and staff members are often doing 1-3 different jobs simultaneously. The dining area is all outdoors and is beautiful in the mornings. However if you’re not a fan of dining with ants, moths and other flying insects, this will not be for you. Add in the weather or temperature impacts adding to the discomfort of your meal at times. Dinner time is especially impacted by these disturbances. The rooms are clean but again impacted by insects. The property is economically challenged in the since that if you would like to keep the room cool while your away, you’ll have to leave a business card in the main power slot otherwise your rooms power will shutdown after you leave.
Comment from Hotel Management
1 Oct 2024 by Alit Susila, Hotel Management
Dear Justin,Warmest Greetings from Adiwana WarnakaliThank you for taking the time to share your detailed feedback regarding your recent stay at Adiwana Warnakali. We truly appreciate your compliments on the beautiful views of the ocean and Lombok. Your observations about the property, staff, and dining experience are invaluable to us.We sincerely apologize for the inconveniences you encountered, especially regarding transportation access, communication challenges, and the overall dining setup. We are continuously working on improving the guest experience and your feedback will help us make the necessary adjustments.Regarding the insects and environmental factors, we understand how this might have impacted your overall experience, and we will take steps to ensure it becomes less of a disturbance for our future guests. We also appreciate your input on the room's power system and will assess potential changes to provide a more comfortable experience.Thank you once again for your review, and we hope to have the opportunity to welcome you back and provide a more seamless experience in the future.Warm regards,Alit SusilaResort Manager
by A verified traveler
Posted 3 Feb 2024
Great servuxe and friendly staff
Comment from Hotel Management
3 Feb 2024 by Galang Danur, Hotel Management
Dear Ravisankar,Thank you for taking the time to share your feedback! We're thrilled to hear that you had a positive experience with our service and found our staff friendly. Your kind words are truly appreciated. We hope to have the pleasure of hosting you again soon.Best regards,Alit SusilaResort Manager
by A verified traveler
Posted 6 Nov 2023
good！
Comment from Hotel Management
8 Nov 2023 by Galang Danur, Hotel Management
Dear Li Yao,Warmest Greetings from Adiwana Warnakali! We hope you've had a delightful stay at our resort! Your happiness is our greatest reward, and we're thrilled to know that you enjoyed your time with us. Thank you for choosing us for your getaway. We look forward to welcoming you back soon.Best regards,Alit SusilaResort Manager
by A verified traveler
Loved this hotel
Posted 4 Sep 2023 on HotelsGreta service. Everyone was so nice and helpful!
Comment from Hotel Management
14 Sep 2023 by Ayu Mulia , Hotel Management
Dear Michelle,Warmest Greetings from Adiwana Warnakali!We hope you've had a delightful stay at our resort! Your happiness is our greatest reward, and we're thrilled to know that you enjoyed your time with us. Thank you for choosing us for your getaway. We look forward to welcoming you back soon.Best regards,Alit SusilaResort Manager
by A verified traveler
Posted 28 Jun 2023
Comment from Hotel Management
3 Jul 2023 by Ayu Mulia , Hotel Management
Dear Mr/s. Sukyi,Thank you for your kind review of our hotel! We're thrilled to hear that you had a wonderful experience during your stay. Our team takes great pride in providing exceptional service and ensuring our guests have a memorable time.We appreciate your feedback and look forward to welcoming you back on your next visit. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards,Ayu Mulia Asst. Sales Manager
by A verified traveler
Posted 27 Jun 2023
Comment from Hotel Management
31 Jul 2023 by Ayu Mulia , Hotel Management
Dear Mr/s. Ahmad, Thank you for your kind review of our hotel! We're thrilled to hear that you had a wonderful experience during your stay. Our team takes great pride in providing exceptional service and ensuring our guests have a memorable time. We appreciate your feedback and look forward to welcoming you back on your next visit. If there's anything else we can assist you with, please don't hesitate to reach out. Warm regards, Ayu Mulia Asst. Sales Manager
by A verified traveler
Posted 24 Jun 2023
Lovee itt everything about this place. Place,food and people. Outstanding!!
Comment from Hotel Management
26 Jun 2023 by Ayu Mulia , Hotel Management
Dear Mr. Mohamed, Warmest greeting from Adiwana Warnakali Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your experience with us. Our team works hard to provide a fantastic atmosphere, delicious food, and exceptional service, so it's truly rewarding to receive such positive feedback. We appreciate your kind words and look forward to welcoming you back again soon.Best Regards, Ayu Mulia Asst. Sales Manager
by A verified traveler
Posted 19 Jun 2023 on Hotels
Comment from Hotel Management
24 Jun 2023 by Ayu Mulia , Hotel Management
Dear Mr/s. Joey, Thank you so much for taking the time to leave such a wonderful review about our hotel! We truly appreciate your kind words and are thrilled to hear that you had a fantastic experience during your stay.Providing exceptional service and ensuring our guests' satisfaction is our top priority, so it's incredibly rewarding to know that we succeeded in meeting your expectations. Your positive feedback motivates our team to continue delivering the highest level of hospitality.We're glad you enjoyed the comfortable accommodations, and it's great to hear that our staff made a positive impression on you. We strive to create a warm and welcoming atmosphere, and we're delighted that you felt well taken care of throughout your stay.If there's anything else we can do to enhance your future visits or if you have any special requests, please don't hesitate to reach out to us. We're always here to assist you and make your stay even more enjoyable.Once again, thank you for choosing our hotel and for your fantastic review. We look forward to welcoming you back soon for another exceptional experience.Warmest regards,Ayu Mulia Asst. Sales Manager
by A verified traveler
Posted 1 Jun 2023
Beautiful property with incredible view of the ocean from the balcony and rooms. No TV in the rooms which was OK. The pool is very small and not very well situated so that you can relax peacefully.
Comment from Hotel Management
24 Jun 2023 by Ayu Mulia , Hotel Management
Dear Amina, Warmest greeting from Adiwana Warnakali! I'm glad to hear that you enjoyed the beautiful property and the incredible ocean view from the balcony and rooms. It sounds like a wonderful experience to be able to appreciate such a scenic vista.I would recommend providing feedback to the management or staff of the property. They may appreciate hearing about your concerns and could possibly address them to enhance future guests' experiences.Should you need further information or assistance please do not hesitate to contact us.Best Regards, Ayu Mulia Asst. Sales Manager
by A verified traveler
Posted 11 Apr 2023 on Hotels
Rooms have recently been refurbished so are nice and comfortable. The staff tries hard but could benefit from additional training… a few odd things happened, including a call at 7am from front desk asking if we could return something we’d borrowed from the dive shop (note the dive shop hadn’t asked for it back yet). To note also, even though the dive shop is in the hotel (or rather above) for the actual dives you will be taken to town (15min ride). Food is ok
Comment from Hotel Management
21 Mar 2024 by Galang Danur, Hotel Management
Dear Valued Guests, Warmest Greetings from Adiwana Warnakali Resort!Thank you for sharing your feedback with us. We're pleased to hear that you found our recently refurbished rooms to be nice and comfortable. Your comments about our staff are duly noted, and we will certainly consider additional training opportunities to enhance our service. We apologize for the inconvenience regarding the early morning call from the front desk regarding the dive shop item. Rest assured, we'll address this matter internally. We appreciate your insights and hope to welcome you back for an improved experience in the future.Best Regards, Alit SusilaResort Manager
