Ratings based on 15 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
5.0 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Jun 2024
Eh. Didn't get what we paid for. Entire guest house reeked of garlic. Bathroom was quite dated. Ran out of TP and couldn't find more anywhere. That being said the staff was pretty friendly
Comment from Hotel Management
27 Jun 2024 by The Ocean House, Hotel Management
We apologize for not meeting your expectations. We would like to clarify that you received exactly what you paid for: a superior suite with twin beds for 2 people at a discounted rate, as shown in the photos of the listing. At the time of your check-in, you requested to accommodate 3 people in the room, which was naturally not what you paid for. Regarding the toilet paper, as also described in the listing, we are a guest house and not a hotel. However, we do provide service throughout the day, but naturally, our staff is entitled to rest and cannot fulfill requests at midnight. As you mentioned, our staff is attentive and always ready to respond to any request or need. Once again, we apologize for any inconvenience and will review your feedback to work on improvements.
by A verified traveler
Posted 18 Jun 2024
Out of the thick of town great little read Tauranga and supermachados just walk of main road side streets let alone the main Centro area of ferel
Comment from Hotel Management
18 Jun 2024 by PVargas, Hotel Management
Great review! Appreciate the time spent to leave us your words! Loved it!Thanks and do get back when you can!
by A verified traveler
Posted 5 Jun 2024
Hosts were wonderful and so helpful !!
We used the bikes and saw the area fully .
Rosemary & Colin
Comment from Hotel Management
5 Jun 2024 by Pedro Vargas, Hotel Management
Dear Rosemary,Its our pleasure to be able to service guests like you! Do feel free to comeback anytime! Best regardsPedro
by A verified traveler
Posted 6 Apr 2024
Excelente atención. Demasiado amables y pendientes de cada detalle.
Comment from Hotel Management
21 May 2024 by Pedro, Hotel Management
Thank you very much for your review! Its easy to do a good service with guests like you:)Hope you can go back!Best regards
by A verified traveler
Posted 11 Jan 2024 on Hotels
Comment from Hotel Management
12 Jan 2024 by Pedro, Hotel Management
Thank you for your review! We hope you can visit us again!!
by A verified traveler
Posted 13 Mar 2023 on Hotels
Comment from Hotel Management
14 Mar 2023 by pedro, Hotel Management
Thank you for the feedback Gary. As we do expect and want to achieve higher levels of satisfaction can you tell us your thoughts on what could we improve?
by A verified traveler
Posted 7 Aug 2024
Comment from Hotel Management
8 Aug 2024 by Pedro , Hotel Management
Thanks you for your review! We hope to be able to get to 5* Next time!
by A verified traveler
Posted 17 Jun 2024
Te encuentras como en casa , Carolina que nos atendio es super amable y te informa de todo lo que puedes hacer en la zona, super bien informados
Comment from Hotel Management
18 Jun 2024 by Pedro, Hotel Management
Obrigado pela sua avaliação! Foi um gosto tê-lo na The Ocean House!Volte sempre!
by A verified traveler
Posted 21 May 2024 on Hotels
Comment from Hotel Management
21 May 2024 by Pedro, Hotel Management
Thank you very much for your review! We really appreciate it!Lets be fair: its easy to do a good service with guests like you:)Hope you can go back!Best regards
by A verified traveler
Posted 13 Mar 2024 on Hotels
