Ratings based on 92 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Aug 2024
Comment from Hotel Management
4 Oct 2024 by Dina, Hotel Management
Dear Divya, Thanks for leaving our business a rating of The Artini Dijiwa Ubud. Hope to see you again soon!Best Regards,Dina NovitaResort Manager The Artini Dijiwa Ubud
by A verified traveler
Posted 20 Aug 2024
Beautiful paradise on walking distance of restaurants, shops, monkey forrest and palace
Comment from Hotel Management
3 Oct 2024 by Dina, Hotel Management
Dear Margaret,Thank you for your wonderful feedback regarding your stay at The Artini Dijiwa Ubud. We are delighted to hear that you found our resort to be a beautiful paradise, conveniently located within walking distance of restaurants, shops, the Monkey Forest, and the palace. We strive to create a serene and accessible environment for our guests, and it’s rewarding to know that you appreciated this aspect of your visit.Our team is dedicated to providing a peaceful retreat while ensuring that guests can easily explore the vibrant culture and attractions of Ubud. We are glad that our location contributed to your overall experience, allowing you to enjoy the best of what the area has to offer.Thank you once again for your kind words. We look forward to welcoming you back to The Artini Dijiwa Ubud for another memorable stay in the future.Best Regards,Dina NovitaResort ManagerThe Artini Dijiwa Ubud
by A verified traveler
Posted 13 Aug 2024
We had the suite which was only refurbished 12 months ago, so it was nice and clean, with large bathroom. The staff were extremely helpful when we asked to move to the 2nd floor for more privacy. This was done with no fuss at all.
The swimming pool is very nice. It's a proper swimming pool where you can do laps. There is also a 2nd swimming pool for kids. And the surrounding is lush and beautiful.
The location of the hotel is too notch. It's quiet but only 100 metres from all the Ubud cafes and restaurants.
Two things to improve:
1. No gym facility. To my understanding this is due to the gym is being refurbished. It will be nice if the hotel can give us vouchers to the nearby gym.
2. Breakfast can be vastly improved. We stayed at the suite room to which we are entitled for an ala carte breakfast. But the standard buffet breakfast is too plain/limited. E.g. the fruit selection is very limited. The are very limited desserts or cakes during our stay. And the hot food selection is also to plain for us.
Comment from Hotel Management
3 Oct 2024 by Dina, Hotel Management
Dear Steve,Thank you for taking the time to provide such detailed feedback regarding your recent stay at The Artini Dijiwa Ubud. We are pleased to hear that you enjoyed the comfort and cleanliness of your suite, as well as the spacious bathroom. It’s wonderful to know that our staff was able to accommodate your request for a room change with ease, ensuring you had the privacy you desired. We appreciate your kind words about our swimming pools, particularly the proper lap pool and the family-friendly option for kids.We also appreciate your constructive suggestions for improvement. Your feedback regarding the gym facility is invaluable, and we are currently working on refurbishing it. We understand the importance of fitness amenities and will consider your suggestion about providing vouchers for a nearby gym during this time.Additionally, your comments about the breakfast offerings are noted, and we will take them into consideration as we strive to enhance our menu options. We aim to provide a diverse and satisfying breakfast experience for all our guests, and your insights will help us achieve that. Thank you once again for your thoughtful feedback, and we hope to welcome you back to The Artini Dijiwa Ubud for an even better experience in the future.Best Regards,Dina NovitaResort ManagerThe Artini Dijiwa Ubud
by A verified traveler
Posted 31 Jul 2024
All the staff was extremely nice. The spa could improve a bit more, but we still got a very nice massage. The floating breakfast was very nice. The room was big and spacious. The AC did not make the room cold, but it was not too hot either. The bed and bed frame are extremely squeaky, bu overall for the price it was a good experience.
Comment from Hotel Management
31 Jul 2024 by Dina Novita, Hotel Management
Dear Fabiola,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff extremely nice and enjoyed your floating breakfast, as well as the spacious room.We appreciate your constructive comments about the spa and the air conditioning. We're continuously working on enhancing our services, and your feedback is invaluable in helping us identify areas for improvement. Rest assured, we'll address the concerns you raised about the bed and AC to make sure your next stay is even more comfortable.It's great to know that overall you had a good experience and felt it was worth the price. We hope to have the pleasure of welcoming you back in the future for an even better stay.Warm regards,Dina NovitaResort Manager
by A verified traveler
Posted 16 May 2024 on Hotels
Comment from Hotel Management
18 May 2024 by Dina, Hotel Management
Dear Mark, Thanks for leaving our business a great rating and warm review about The Artini Dijiwa Ubud. Hope to see you again soon!Regards, Resort Manager The Artini Dijiwa Ubud
by A verified traveler from Corvallis
Posted 10 Mar 2024
Comment from Hotel Management
9 May 2024 by Dina, Hotel Management
Dear StanleyThanks for leaving our business a great rating and warm review about The Artini Dijiwa Ubud. Hope to see you again soon!Regards, Resort Manager The Artini Dijiwa Ubud
by A verified traveler
Posted 18 Feb 2024 on Hotels
Comment from Hotel Management
12 Mar 2024 by Dina, Hotel Management
Dear CliveThanks for leaving our business a great rating and warm review about The Artini Dijiwa Ubud. Hope to see you again soon!Regards, Resort Manager The Artini Dijiwa Ubud
by A verified traveler
Tranquil Paradise
Posted 4 Dec 2023 on HotelsMy friend and I stayed here for 5 nights. We loved the location - right in the heart of Ubud close to plenty of cafes and restaurants, but tucked down a long driveway for a quiet and relaxing space. We found the staff to be incredibly attentive and we were greeted by name every time we went past the reception desk. We will be back to stay again.
by A verified traveler
Posted 6 Nov 2023 on Hotels
Comment from Hotel Management
13 Nov 2023 by Dina , Hotel Management
Dear Ms. Maria, We appreciate your taking the time to write this review, we are deeply sorry that your stay did not meet your expectations. Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. We hope we still have the opportunity to take care of you in the future and to restore your confidence with The Artini Dijiwa Ubud Regards, Resort Manager The Artini Dijiwa Ubud
by A verified traveler
Posted 18 Oct 2023 on Hotels
Comment from Hotel Management
13 Nov 2023 by Dina , Hotel Management
Dear Lashonda, Thank you so much for your kind words! We really appreciate your positive review and it was great to have you. We are always looking for ways to improve our services and your feedback is valuable to us. Thank you again for your time. Hope to see you again soon!Regards, Resort Manager
