Ratings based on 301 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
We had a great stay! The resort was quiet, clean and exactly as described.
by A verified traveler
Posted 28 Dec 2024
by A verified traveler
Posted 26 Nov 2024
All good
Comment from Hotel Management
14 Dec 2024 by Illia Shykotko, Hotel Management
Hi Deon,Thank you for your 5-star review! We're thrilled to hear everything was "all good." We hope to welcome you back for another great stay in the future.Best regards,Front Office Manager
by A verified traveler
Posted 15 Nov 2024
Poets Cove is a go to resort for us. It’s like being away from daily life. Staff are great. It is a bit dated, but improved from the last time we were there. The only real negative…the king bed was two twin beds together. Beautiful location, beautiful grounds, amazing restaurant. We’ll be back for our fifth time!
Comment from Hotel Management
17 Nov 2024 by Illia Shykotko, Hotel Management
Hi David,Thank you for your kind review! We’re so happy to hear that Poets Cove continues to be your go-to resort and that you had another great stay. We appreciate your positive comments about our staff, location, and restaurant.Regarding the king bed, we do have some beds that can be set up as twins, but we are actively working on replacing all of those with proper king mattresses for a more comfortable experience. Additionally, if you ever prefer a real king bed, please feel free to request one for your next stay, and we will be happy to accommodate you.We’re thrilled to hear you’ll be returning for your fifth stay, and we look forward to welcoming you back soon!Best regards,Front Office Manager
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
17 Nov 2024 by Illia Shykotko, Hotel Management
Hi Katie,Thank you for your review and for sharing your experience with us. We appreciate your feedback and look forward to welcoming you back to Poets Cove in the future.Best regards,Front Office Manager
by A verified traveler
Posted 14 Oct 2024
Beautiful and quite
Comment from Hotel Management
18 Oct 2024 by Illia Shykotko, Hotel Management
Dear Michelle,Thank you for your wonderful 5-star review! We're thrilled to hear you found Poets Cove beautiful and quiet – it’s exactly the experience we strive to provide for our guests. We hope to welcome you back for another relaxing stay in the future!Warm regards,Front Office Manager
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
10 Oct 2024 by Illia Shykotko, Hotel Management
Hi Miao,Thank you for taking the time to leave a 4/5 review for Poets Cove! We’re always striving to improve, and your feedback is valuable to us. If there’s anything specific you’d like to share that could help us enhance your experience next time, we’d love to hear from you.We hope to welcome you back soon!Best regards,Front Office Manager
by A verified traveler
Posted 5 Oct 2024
We occupied 4 rooms in the Lodge..We ate in the dining room and it was wonderful...
the staff was super friendly..especially enjoyed Sophia at the front desk
Thank you for a wonderful stay!!
Comment from Hotel Management
10 Oct 2024 by Illia Shykotko, Hotel Management
Hi Catherine,Thank you so much for the wonderful 5/5 review and your kind words! We're thrilled to hear you enjoyed your stay, from the lodge rooms to the dining experience. It’s always great to hear that our team made a positive impression—Sophia will be especially pleased to know she made your visit memorable.As the Front Office Manager, I’m proud to hear such kind words about our staff, and we look forward to welcoming you back for another fantastic stay!Best regards,Front Office Manager
by A verified traveler
Posted 5 Oct 2024
Great place the staff was lovely the sink in room was draining slow but the got it going fixed
Comment from Hotel Management
10 Oct 2024 by Illia Shykotko, Hotel Management
Hi Mark,Thank you for your fantastic 5/5 review! We're so glad to hear that you enjoyed your stay and found our staff lovely. I appreciate your understanding regarding the slow-draining sink, and I'm happy to know our team was able to resolve the issue promptly.We look forward to welcoming you back for another great experience!King regards,Front Office Manager
by A verified traveler from Kelowna
Posted 30 Sep 2024
Disappointed 😔
Chose this resort for a family celebration but found the resort to be dated and smelly. Room had a foul smell that we reported to the front desk and were told nobody was available to deal with it. The next day, we reported the same thing and were told someone would check it out but never heard anything further. Worried that the smell was potentially dangerous so slept with the windows open all night. We were told that switching rooms was not permitted either.
Restaurant (only on on site) does not take reservations…perhaps the front desk could share this information at check in. Food was good.
Two pools- one cold and one green with algae.
Two hot tubs- one out of service, one filled with non paying customers who come in from the marina and joke about it.
The views are beautiful but there are many other places to visit who appreciate travellers and offer superb service.
Do not recommend 🙃
Comment from Hotel Management
2 Oct 2024 by Front Office Manager,, Hotel Management
Hi David,Thank you for taking the time to share your feedback, and we sincerely apologize for not meeting your expectations during your stay. I'd like to address a few points to clarify.Regarding the smell in your room, before you checked in, our team inspected the room, and it was deemed ready. We would appreciate it if you could provide more details on the nature of the smell so that we can further investigate and understand what might have caused the issue. We strive to maintain a high standard, and your input will help us ensure this situation is resolved.As for switching rooms, unfortunately, we were fully booked during your stay, which is why we were unable to move you to another room. We do have a record of you requesting a room change due to an issue with the fireplace, but not about the smell. Again, any additional information you could provide would be helpful for our investigation.Regarding Syrens Bistro, we apologize if there was any confusion about reservations. We typically inform guests that Syrens takes reservations only for groups of 8 or more, and for smaller groups, it is first-come, first-served. We’ll ensure our team communicates this information clearly at check-in in the future.Thank you again for your feedback, and we apologize for the inconveniences you experienced. We truly value your input and hope you’ll consider giving us another chance in the future.Best regards,Illia Shykotko
