Pencelli Hotels

"The hotel is quiet with extensive areas for guests. The Leisure suite is excellent with sauna, steam room and a spacious, well equipped gym. Breakfast has lots of choice although the options have definitely been reduced since we were last there 6-8 years ago. Parking is plentiful and the views across the valley are beautiful. The hotel is a substantial building and in places it's becoming a bit tired. However, we slept extremely well without any noise or disturbance. The limited staff are extremely hard working and deserve praise for multi-tasking. It's an easy walk into town"

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"Interesting building and interior. Gardens were not as complimentary to the structure as similar hotels I Wales."

"The room was a decent size & the evening meal was really nice but the internet connection was terrible as my phone didn’t connect for the whole 2 nights we stayed there. Also the bathroom didn’t have a holder for the shower head which was very disappointing so really struggled to have a proper shower"

"Really nice stay. The only downside was the 7 minute walk to the nearest car park. Not a big thing I know but further than I anticipated"

"Wonderful views of river Usk and delightful to hear river sounds…"

"Excellent place staff were exceptional. Pool and hot tub in another building but very nice."

"The room was dirty, especially the bathroom but breakfast staff was very friendly and helpful."

"The room was very small. Would have been better as a single room with single bed. Furniture is tired and damaged. TV on wall had to be pulled out and turned to face bed, then you couldn't walk around the room. The one chair in room was dirty. No views of hills as in advert. Bathroom tiny. Shower head holder missing and bandaged in place. Shower tray didn't drain and you were quickly stood in 50 mm of water. A lot of noise from next door's doors opening and shutting. Not an easy stay. Plenty of electric sockets. Staff were nice and friendly. "