Ratings based on 372 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Sep 2024
The staff was incredible. I’ve never felt so welcomed and appreciated as a guest. The property is stunning with glorious views and the nature walk area was amazing.
Comment from Hotel Management
7 Sep 2024 by Heliconias Nature Inn & Hot Springs, Hotel Management
Thank you so much for your wonderful feedback! We are thrilled to hear that our staff made you feel so welcomed and appreciated during your stay. It's great to know that you enjoyed the stunning views and the nature walk as well. We truly appreciate your kind words and hope to welcome you back for another amazing experience in the future!
by A verified traveler
Posted 29 Jun 2024
We stayed in a family treehouse and it was fabulous. The staff is so kind. There was a sloth hanging out by reception. The hot springs are gorgeous. It is paradise
Comment from Hotel Management
9 Jul 2024 by ., Hotel Management
Hello!We are very happy to hear that you enjoyed your stay in the family treehouse and that the service from our staff was excellent. This makes us proud, as our goal is to offer magical experiences to our visitors. How lucky you were to see the sloth at the reception! We call this sloth Josito since he lives in the tree behind the reception. It is a very special experience! We are also delighted to know that you enjoyed our beautiful hot springs. It is a pleasure for us to offer you a little piece of paradise.We hope to welcome you back very soon!
by A verified traveler
Posted 22 May 2024 on Hotels
Comment from Hotel Management
23 May 2024 by ., Hotel Management
Thank you very much for your rating and for your visit to our hotel. We look forward to welcoming you again in the future; it will be a pleasure to serve you.
by A verified traveler
Posted 1 May 2024
There was no available wifi. The a/c needed to be maintained- it was very loud.
Comment from Hotel Management
2 May 2024 by ., Hotel Management
Hello, good day. Thank you for your comment. We are sorry for any inconvenience you may have experienced with the air conditioning. We regularly perform preventive maintenance, but sometimes these devices can have unexpected failures. Regarding the wifi service, unfortunately, there were interferences due to internet line updates by the local company in the area, which was beyond our control. We hope you will give us another chance to provide you with an even better experience on your next visit. Greetings!
by A verified traveler
Slice of Paradise
Posted 14 Apr 2024 on HotelsBeautiful family run resort . We stayed in the Deluxe Treehouse and it was wonderful up in the treetops! Hot springs were perfect on the property within walking distance .
Restaurant was under roof open air and the food was delicious . The owners Omar and Alejandro were so friendly. Jimmy was a great server and told us a lot about the animals ,flowers and island Such a wonderful Costa Rican slice of paradise !Thank you for sharing your property with us
Comment from Hotel Management
3 Sep 2024 by ., Hotel Management
Thank you very much for sharing such lovely comments! We are delighted to hear that you enjoyed your stay in the Deluxe Treehouse and that the hot springs were the perfect place to relax. It brings us great satisfaction to know that you liked the food at the restaurant and that the open-air setting provided a unique experience. We truly appreciate your kind words, and we are always here to make your visit as memorable as possible. We look forward to the pleasure of welcoming you back soon to this Costa Rican paradise! Pura vida!
by A verified traveler
Posted 9 Apr 2024
This place is pretty special. It is a small, low key resort. My son wanted to stay close to the pool, so we stayed in a standard room. The room wasn't great. The beds were hard, it could use a refresh, the air conditioner was loud, and there was no soundproofing. If we had picked one of the bungalows or treehouses, I likely would have given the place 5 stars. It is a nice alternative away from the hustle and bustle of La Fortuna but still close to lots of attractions.
Comment from Hotel Management
11 Apr 2024 by ., Hotel Management
Hello, we appreciate your visit and are glad to know you enjoyed our property. We would like to inform you that our standard rooms are the most economical, and we also offer bungalows and treehouses designed to ensure privacy. We look forward to the pleasure of welcoming you again in the future, offering you the opportunity to book one of these options for a more intimate and relaxing experience. We regret any inconvenience with the beds. We understand that bed firmness preferences vary from person to person, and we strive to find a balance that satisfies most. We are sorry for not meeting your expectations in this regard in our standard room. We look forward to your next visit and the opportunity to offer our bungalows. We regret that on this occasion the other options did not fit your budget. We thank you again for your visit and hope to see you in the future.
by A verified traveler
Posted 3 Apr 2024
Comment from Hotel Management
6 Apr 2024 by ., Hotel Management
Muchas gracias por su visita , fue un placer tenerlo de visita en nuestra propiedad, esperamos volver a ofrecerle nuestro servicios en el futuro, sera un placer atenderle nuevamente , saludos
by A verified traveler
Posted 24 Mar 2024
Overall the property was beautiful and lots of wildlife surrounding. Staff were always pleasant. Breakfast options were decent. Our only two complaints are the beds/pillows and the bugs in our room.Extremely hard and uncomfortable bedding and the large amount of bugs in our treehouse. Not sure if the cleaning crew left the doors open while they cleaned or if they managed to enter through the small openings but our last night in the tree house has several bugs that night.
Comment from Hotel Management
24 Mar 2024 by ., Hotel Management
We sincerely appreciate your detailed feedback about your stay. We are very sorry to hear about the issues you experienced with the beds and pillows. We understand that everyone has their preferences in this regard. We also regret the presence of insects in your room. It is important to note that, being located in the middle of the forest and jungle, we are not exempt from the presence of small flying insects. Although it is not common for them to enter, our staff always ensures that everything is in order and that the room is closed. We cannot say for certain how the insects entered, but our intention is to provide an excellent stay, so we deeply regret this incident on your last night.We take these issues very seriously and will address them immediately with our cleaning and maintenance team to ensure that the appropriate corrective measures are taken. We appreciate your kind words about the beauty of our property and the friendliness of our staff.We sincerely hope that, despite these minor issues, you enjoyed your stay and will give us another opportunity to provide you with a much more enjoyable experience in the future. Thank you for choosing our property!
by A verified traveler
Posted 24 Mar 2024 on Hotels
Loved it!
Comment from Hotel Management
24 Mar 2024 by ., Hotel Management
Thank you very much for your visit. It was a great pleasure to have had you as our guest. We hope to see you again in the future. Wishing you a safe and pleasant journey. Best regards.
by A verified traveler
Posted 23 Mar 2024
Comment from Hotel Management
22 Apr 2024 by ., Hotel Management
We greatly appreciate your visit to our property and look forward to the pleasure of serving you again in the future. It will be a pleasure to welcome you back. Best regards.
