Ratings based on 4 Verified Reviews
4.7 Room cleanliness
3.7 Service & staff
5.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Aug 2024
Podere Castallare is in a beautiful location.
Unfortunately we did not have a relaxing stay. Music was played at full volume directly into our bedroom from the bar from around 4pm - 11pm every day. It was so loud we could not spend time in our room. The air conditioner was broken and not fixed.
We were treated rudley at dinner by the manager, which added to the tension in the atmosphere.
Comment from Hotel Management
19 Aug 2024 by Alessandro, Hotel Management
Dear Ms. Katherine,Thank you for your feedback. We’re sorry to hear that your stay was not as relaxing as you had hoped.Regarding the music, we want to clarify that we would have been more than happy to turn it off had you kindly asked us. However, we were surprised when you came during dinner service and disconnected our sound system without informing us, even going as far as to touch one of our staff member's phones. We always aim to create a pleasant atmosphere for all our guests, and open communication is key to addressing any concerns. We appreciate your understanding and hope we can serve you better in the future.Best regards,Alessandro - Podere Castellare
by A verified traveler
Ducati Enduro course 2km from course
Posted 19 Sep 2019 on HotelsThe place is lovely the staff couldn't help you more very clean everything you need and the best breakfast in Italy so far I would recommend this to anyone.
by A verified traveler
Posted 17 Sep 2024
by A verified traveler
Posted 17 Jul 2023
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