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Novotel Pekanbaru

4.0 star property
Hotel in Pekanbaru with a health club and spa services

Choose dates to view prices

Photo gallery for Novotel Pekanbaru

Outdoor pool
Snack bar
Exterior
Front of property
Lounge
Treat yourself to upscale comfort at Novotel Pekanbaru, where a poolside bar and spa services await. Unwind in the garden, enjoy international cuisine at Food Exchange restaurant or indulge in a coffee from the coffee shop/cafe. With free WiFi and concierge services on hand, you'll feel right at home.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Parking included
  • Breakfast available
  • Gym
The current price is P3,001
P3,631 total
includes taxes & fees
Feb 24 - Feb 25

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Double Room, 1 Double Bed

Minibar, in-room safe, desk, soundproofing

Superior Double Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
LED TV
Eco-friendly toiletries
Private bathroom
Hair dryer
Free bottled water
Minibar
  • 28 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Room, 2 Twin Beds

View from room

Superior Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
LED TV
Eco-friendly toiletries
Private bathroom
Hair dryer
Free bottled water
Minibar
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

Superior Room, Multiple Beds

Highlights

Soundproofed
Air conditioning
LED TV
Eco-friendly toiletries
Hair dryer
Free bottled water
Minibar
Eco-friendly cleaning supplies
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

Superior Room, 1 Double Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
LED TV
Eco-friendly toiletries
Hair dryer
Free bottled water
Minibar
Eco-friendly cleaning supplies
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 Double Bed, Balcony

Minibar, in-room safe, desk, soundproofing

Deluxe Room, 1 Double Bed, Balcony

Highlights

Soundproofed
Air conditioning
LED TV
Eco-friendly toiletries
Hair dryer
Free bottled water
Minibar
Eco-friendly cleaning supplies
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 2 Twin Beds, Balcony

Minibar, in-room safe, desk, soundproofing

Deluxe Room, 2 Twin Beds, Balcony

Highlights

Soundproofed
Air conditioning
LED TV
Eco-friendly toiletries
Hair dryer
Free bottled water
Minibar
Eco-friendly cleaning supplies
  • Sleeps 4
  • 2 Twin Beds

Similar properties

Indoor pool, sun loungers

FOX Hotel Pekanbaru

  • Pool
  • Spa
  • Parking included
  • Free WiFi
7.4 out of 10, Good, (8)
The price is P1,760
P2,130 total
includes taxes & fees
Feb 10 - Feb 11
FOX Hotel Pekanbaru
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About the neighborhood

Map
Jalan Riau No 59, Pekanbaru, Riau, 28154

What's nearby

  • Ciputra Seraya Mall - 2 min walk
  • Pekan Baru Mall - 4 min drive
  • SKA Mall - 5 min drive
  • Great Mosque of An-Nur - 5 min drive
  • Riau University - 7 min drive

Getting around

  • Pekanbaru (PKU-Sultan Syarif Qasim II Intl.) - 30 min drive

Restaurants

  • ‪Kedai Kopi Kimteng Mal Ciputra Seraya - ‬4 min walk
  • ‪Warung Merry - ‬4 min walk
  • ‪Food Exchange - ‬2 min walk
  • ‪Cabe Merah - ‬3 min walk
  • ‪Starbucks - ‬3 min walk

About this property

Novotel Pekanbaru

Upscale hotel
At Novotel Pekanbaru, you can look forward to a poolside bar, a terrace, and a coffee shop/cafe. Treat yourself to a massage or other spa services. The on-site international cuisine restaurant, Food Exchange, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and dry cleaning/laundry services.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool
  • Free self parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and express check-out
  • Meeting rooms, multilingual staff, and a porter/bellhop
Room features
All 150 rooms feature comforts such as 24-hour room service and air conditioning, as well as perks like free WiFi and safes.
More amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Eco-friendly toiletries and hair dryers
  • 40-inch LED TVs with satellite channels
  • Coffee/tea makers, daily housekeeping, and desks

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee: IDR 108,900 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • Food Exchange
  • Molecule Gastro

Things to do

  • Children's pool
  • Health club
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 10,549 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Terrace
  • Vegetable garden

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 15 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 400000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 108900 per person
  • Airport shuttle fee: IDR 100000 per room (one-way)
  • Rollaway bed fee: IDR 400000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Property is also known as

Novotel Pekanbaru Opening May 2016 Hotel
Novotel Pekanbaru Opening May 2016
Novotel Pekanbaru (opening March 2016)
Novotel Pekanbaru Hotel
Novotel Pekanbaru (Opening May 2016)
Novotel Pekanbaru Hotel
Novotel Pekanbaru Pekanbaru
Novotel Pekanbaru Hotel Pekanbaru

Frequently asked questions

Does Novotel Pekanbaru have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Novotel Pekanbaru?

As of Feb 9, 2025, prices found for a 1-night stay for 2 adults at Novotel Pekanbaru on Feb 24, 2025 start from P 3,000.79, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Novotel Pekanbaru pet-friendly?

No, pets are not allowed at this property.

How much is parking at Novotel Pekanbaru?

Self parking is free at this property.

What time is check-in at Novotel Pekanbaru?

Check-in begins at 2 PM. After-hours check-in is not available.

What time is check-out at Novotel Pekanbaru?

Check-out is at noon.

Does Novotel Pekanbaru provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of IDR 100000 per room applies.

Where is Novotel Pekanbaru located?

Situated in Pekanbaru, this hotel is within a 10-minute walk of Ciputra Seraya Mall and Raya Mosque. Balai Adat Daerah Riau and Riau Cultural Park are also within 2 mi (3 km).

Novotel Pekanbaru Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 44 out of 97 reviews
Rating 8 - Good. 35 out of 97 reviews
Rating 6 - Okay. 12 out of 97 reviews
Rating 4 - Poor. 5 out of 97 reviews
Rating 2 - Terrible. 1 out of 97 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Bradley

Stayed 1 night in Nov 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

willvin, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

susan ann

Business traveler
Liked: Cleanliness, staff & service
During booking..requested NON SMOKING room but was given smoking room. Was assured by Front Desk..room was sanitize 3X but cigarettes smells still lingers.
Stayed 1 night in Jul 2024

10/10 Excellent

Lee Chien

Stayed 2 nights in May 2024

6/10 Okay

GIM SHENG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chiller is not working
Stayed 2 nights in May 2024

10/10 Excellent

Lee Chien

Stayed 1 night in Feb 2024

10/10 Excellent

Thian Chye

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean comfortable and conveniently located next to Ciputra Mall
Stayed 1 night in May 2023

10/10 Excellent

Windra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility and friendly staffs!
Stayed 3 nights in Jun 2022

10/10 Excellent

Lee Chien

Stayed 1 night in May 2022

4/10 Poor

Verified traveler

Business traveler
Disliked: Staff & service
Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

imelda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go-to hotel whenever I'm in Pekanbaru to visit relatives. Great room and amenities and friendly staffs!
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Room lighting should be brighter otherwise rooms are clean and worth the price
Stayed 1 night in Jan 2020

8/10 Good

Irene

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stay for 3 nights, overall was happy. Hotel need to improve on the toiletries supply items. The items provide was not enough, and we have to call wait for housekeeping to send. Also the bath towel was not clean, perhaps hotel may consider to change for a new batch, as the towel already turn grey. Hope there is improve for our next visit. Thank you.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Stayed 2 nights in Dec 2019

8/10 Good

GOH

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Thian Chye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

susan ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome stay
my choice of hotel, for my stay in Pekan Baru. Staff are super friendly and service with a smile.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mall is beside the hotel. Eateries is all over the surrounding area.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

4/10 Poor

G

Business traveler
Disliked: Staff & service
Staff rude Expedia ages for our kids not registered with hotel wouldn’t give us beds for them. Had to argue for 25 minutes to get an upgrade
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facility and great staff. Clean, convenient, good breakfast.
Stayed 1 night in Jan 2019