Ratings based on 33 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Outstanding
Posted 24 Apr 2024 on HotelsPerfect. Couldn’t be better.
by A verified traveler
Posted 20 Apr 2024 on Hotels
by A verified traveler
Outstanding Experience
Posted 13 Apr 2024 on HotelsOutstanding staff with the highest quality service. Superb location. Delicious and consistent food and room service delivered faster than any hotel I’ve ever stayed in in my life. Comfortable beds. Quiet and private rooms. Extremely smooth and attentive management. The grounds are immaculate. This place is special.
Comment from Hotel Management
17 Apr 2024 by Najib Abdullah, Hotel Management
Dear Megan, Warm Eco greetings from Plataran Menjangan Resort & Spa. Thank you for your gracious wonderful review on hotel.com. We do really appreciate your effort to express your satisfaction in staying with us. We are more than happy to read that you are satisfied with your stay through our nature ambiance, internet facilities and overall activities that we offered that you mentioned can be good information to the rest of hotel.com Community. With our encounter activities that you experience, we pleased you enjoying your time among of our best activities to be offered to all guests. Above that, many of our signature encounter activities can be experience as we believe all our encounter activities will represent our highlight as "God Secret Courtyard". We look forward to welcoming you again in your second home on your next visit to Plataran Menjangan for another personalize service and memorable experience. Best Regards, Najib Abdullah General Manager
by A verified traveler
Posted 24 Jul 2023
Beautiful property
Comment from Hotel Management
31 Jul 2023 by Najib Abdullah, Hotel Management
Dear Stephen, Warm Eco greetings from Plataran Menjangan Resort & Spa. Thank you for your gracious, wonderful review on Expedia. We do really appreciate your effort to express your satisfaction in staying with us. We are more than happy to read that you are satisfied with your stay through our nature ambiance, internet facilities and overall activities that we offered that you mentioned can be good information to the rest of Expedia Community. With our encounter activities that you experience, we pleased you to enjoy your time among our best activities to be offered to all guests. Above that, many of our signature encounter activities can be experienced as we believe all our encounter activities will represent our highlight as "God Secret Courtyard." We look forward to welcoming you again in your second home on your next visit to Plataran Menjangan for another personalized service and memorable experience. Best Regards, Najib Abdullah General Manager
by A verified traveler
Posted 10 Jan 2021 on Hotels
Comment from Hotel Management
14 Jan 2021 by Erick, Hotel Management
Dear Anonymous,
Warm Greeting from Plataran Menjangan Resort and Spa
Thank you for giving us a good rating.
We look forward to welcoming you back
With my best regards
Erick
Resort Manager
by A verified traveler from New Zealand
Posted 11 Dec 2019
A bit of a trek to get there & did not see when booking that there is a 200,000 fee per person to pay when leaving the area as is a reserve
by A verified traveler
Posted 15 May 2019
Stayed 13 days. Park is beautiful but over touristed. The food was terrible and overpriced. The breakfast is average and not half as good as the neighboring resort in the park, which I also had the pleasure of staying at, but they had no more beach villas so I moved to an ocean villa in Plataran.
Plataran does not meet the standards of a 4 star resort. The bed was extremely hard, there was no real beach access and everything was really overpriced. The food in their dinner restaurant was salty and about the same as an American chain restaurant. I ate my dinners at the neighboring resort which I recommend. Most people in Plataran were traveling on cheap packages and seemed the type you might find on a cruise, this might be the reason they get such high marks from customers, they were not seasoned travelers.
The staff try to be nice but they are poorly trained and doting, they come off as being very disingenuous. The neighboring resort has a very well trained staff that seem have a better feel for western needs.
The coral around the resort is dead, the monkeys get very aggressive and I was close to being bitten in my villa.
This is not really an eco resort evidenced by the amount of plastic used, chlorine from the pools leaking into the ocean, fishing done all over the “non fishing” areas and people walking though the pool/bar area at low tide to collect clams etc.
Overall Plataran and was disappointing.
by A verified traveler
Posted 12 May 2019
Comment from Hotel Management
20 May 2019 by Zul, Hotel Management
Dear Our Beloved Guest,
Thank you for your review, however it would be helpful if you could write us the details about your stay experience for our further improvement.
Thank you.
Sincerely yours,
Zulkifli R. H.
General Manager
by A verified traveler
Posted 24 Apr 2019
Comment from Hotel Management
27 Apr 2019 by Zul, Hotel Management
Dear Our Beloved Guest,
Thank you for the excellent rating that you have given.
We do hope you had a wonderful time with us.
Sincerely yours,
Zulkifli R. H.
General Manager
by A verified traveler from Toronto, Canada
Posted 7 Apr 2019
Paradise on earth. A bit of a distance from the airport but the scenic trip into the resort prepares you for the nature and beauty you are about to experience. The staff treat you like family coming home. The accommodations are outstanding, the facilities impeccable, the spa services so elegant; all built with conservation in mind. Never before have we experienced such a place, so quiet, so embedded in nature, so luxurious. This easily has become our favourite place and we look forward to returning again soon. If you love nature and are looking for a place to rejuvenate outside the normal touristy spot to experience Bali this is the place.
Comment from Hotel Management
12 Apr 2019 by Zul, Hotel Management
Dear Bri&Cher,
Thank you for sharing your great experience with the rest of our guest.
We are glad to know that you had a wonderful time with us beyond your expectations.
We look forward to welcoming you back to our beautiful resort sometime soon.
Sincerely yours,
Zulkifli R. H.
General Manager
