Ratings based on 202 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Staff, room and breakfast options
by A verified traveler
Posted 6 Nov 2024
The stay was fine had it not been for the staff & the dog at breakfast I would gladly return. The first issue was at check in with staff. Though I booked and paid for my stay through Expedia weeks in advance the 2 women at the front desk informed me another “Maria” had taken my king suite to 2 queens beds earlier. My name is Marie not Maria I had paid for the room I wanted the other lady had not. So after they checked my ID I was questioned as to why I had called to change my room I again told the 2 I indeed had not called to change anything. While waiting for the room issue to be resolved one of the 2 front desk employees proceeded to flirt with every man walking into place. I immediately felt uncomfortable seeing as I was only there to visit my husband; because he too like the other gentlemen checking in works away in the oil rigs. The employees didn’t care that those men were married nor that she blatantly made awkward advances in front of a lobby of guests. I was disappointed by the disrespectful manner of that person as a married woman. At the time of checkout I took our room keys to the front desk there was a different employee this time scrolling on her cell phone. I ask if keys should be left there she said I’ll take them never looking up from her phone. A not so appealing or clean dog with another guest also having issues at check was right next to the breakfast bar. The way the dog looked and the food being less than 5 feet way was just gross.
Comment from Hotel Management
7 Nov 2024 by Maritza, Hotel Management
Iam very sorry for the inconvenience this has caused you if there is anything we can do please let us know we will redeem your stay next time if you have any questions please dont hesitate to call my gm thank you have a nice day.
by A verified traveler
Posted 22 Sep 2024
👍
by A verified traveler
Posted 20 Sep 2024
by A verified traveler
Posted 24 Aug 2024
The person at the desk was super helpful and friendly.
by A verified traveler
Posted 31 Jul 2024
by A verified traveler from Cypress
Posted 28 Jul 2024
by A verified traveler
Posted 21 Jul 2024
by A verified traveler
Good Stay
Posted 17 Jul 2024 on HotelsGood Stay Good property
by A verified traveler
Favorite stay!
Posted 1 Jul 2024 on HotelsCustomer Service is always great! Ladies are all very nice and helpful!
