Ratings based on 274 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Oct 2024
Had an awesome experience at Le Grande Bali. Pool and bar area with pool table was amazing, breakfast buffet was delicious and had tons of options, air conditioning in the room was perfect after long days in the sunshine. Room was clean and comfy. Staff was above and beyond, friendly, helpful, and added such positive energy.
Comment from Hotel Management
17 Oct 2024 by Guest Relation, Hotel Management
Dear Rachel,Thank you for taking the time to share your valuable feedback. We're delighted to learn that our facilities and key location did meet your expectations and become one of your travel highlights.Your feedback on our services quality has been shared in order for us to deliver a great and memorable service to our guest.We look forward in welcoming you back to our hotel. If you have any questions in regards to your next stay, please don't hesitate to contact us. We'll be more than happy to assist you.Kind regards,
by A verified traveler
Posted 21 Sep 2024
The staff were friendly and attentive, the breakfast buffet was tasty. However, we felt the standard of the room let the hotel down and left us questioning how it was a 5* hotel, there were no tables/chairs on the balcony meaning we couldn’t use it. There was no hot water in the shower & the paint work was chipped. Just felt a bit run down.
Comment from Hotel Management
21 Sep 2024 by Guest Relation, Hotel Management
Dear Devon,Thank you for your review of our Hotel following your experience with Legrande Bali Uluwatu. We appreciate all forms of guest feedback; it is through constructive comments that we are able to continually improve our services. It is of course with great concern that we have learnt that your experience did not meet your expectations. Please rest assured that your feedback has been noted for improvement. We sincerely hope you will allow us to welcome you back and better serve.Warm regards,
by A verified traveler
Posted 18 Sep 2024
Had a great stay. Breakfast is delicious.
Comment from Hotel Management
19 Sep 2024 by Guest Relation, Hotel Management
Dear Laura,Thank you for taking the time to share your valuable feedback. We're delighted to learn that our facilities and key location did meet your expectations and become one of your travel highlights.Your feedback on our services quality has been shared in order for us to deliver a great and memorable service to our guest.We look forward in welcoming you back to our hotel. If you have any questions in regards to your next stay, please don't hesitate to contact us. We'll be more than happy to assist you.Kind regards,
by A verified traveler
Posted 17 Sep 2024
We stayed at Le Grande for four nights and chose a pool access room, which turned out to be a great decision. It was wonderful to be able to jump into the pool and relax right from our room.
The facilities were pleasant, featuring multiple decently sized pools, a gym, a pool table, and table tennis. The buffet breakfast was a highlight, offering a wide variety of savory and continental options.
The staff were all friendly, and room service did a good job of keeping our room clean. However, we had some issues with the quality of the bed. The springs were quite noticeable and noisy, and the pillows were not much better, leading to poor sleep quality. Additionally, the room lacked a safe, which has been a standard amenity in every other hotel we’ve stayed at in Bali. Lastly, allow half an hour at check-out, as we did not anticipate it taking the staff this long to check our room.
The location is quiet, with large roads and a very safe feel, though it is a decent drive from any beaches or attractions, which is typical for Uluwatu.
Overall, our stay was average compared to what you would expect from a hotel at this price point.
Comment from Hotel Management
19 Sep 2024 by Guest Relation, Hotel Management
Dear Ross,Thank you for your review of our Hotel following your experience with Legrande Bali Uluwatu. We appreciate all forms of guest feedback; it is through constructive comments that we are able to continually improve our services. It is of course with great concern that we have learnt that your experience did not meet your expectations. Please rest assured that your feedback has been noted for improvement. We sincerely hope you will allow us to welcome you back and better serve.Warm regards,
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
15 Sep 2024 by Guest Relation, Hotel Management
Dear Montana,Thank you for taking the time to share your valuable feedback. We're delighted to learn that our facilities and key location did meet your expectations and become one of your travel highlights.Your feedback on our services quality has been shared in order for us to deliver a great and memorable service to our guest.We look forward in welcoming you back to our hotel. If you have any questions in regards to your next stay, please don't hesitate to contact us. We'll be more than happy to assist you.Kind regards,
by A verified traveler
Posted 20 Aug 2024
Lovely staff
Comment from Hotel Management
22 Aug 2024 by Guest Relation, Hotel Management
Dear Sherif,Thank you for taking the time to share your valuable feedback. We're delighted to learn that our facilities and key location did meet your expectations and become one of your travel highlights.Your feedback on our services quality has been shared in order for us to deliver a great and memorable service to our guest.We look forward in welcoming you back to our hotel. If you have any questions in regards to your next stay, please don't hesitate to contact us. We'll be more than happy to assist you.Kind regards,
by A verified traveler
Posted 19 Aug 2024
This hotel was above and beyond what we expected. The room was beautiful.
Comment from Hotel Management
22 Aug 2024 by Guest Relation, Hotel Management
Dear Kate,Thank you for taking the time to share your valuable feedback. We're delighted to learn that our facilities and key location did meet your expectations and become one of your travel highlights.Your feedback on our services quality has been shared in order for us to deliver a great and memorable service to our guest.We look forward in welcoming you back to our hotel. If you have any questions in regards to your next stay, please don't hesitate to contact us. We'll be more than happy to assist you.Kind regards,
by A verified traveler
Posted 22 Jul 2024
Comment from Hotel Management
12 Aug 2024 by Guest Relation, Hotel Management
Dear Jamil,Thank you for taking the time to share your valuable feedback. We're delighted to learn that our facilities and key location did meet your expectations and become one of your travel highlights.Your feedback on our services quality has been shared in order for us to deliver a great and memorable service to our guest.We look forward in welcoming you back to our hotel. If you have any questions in regards to your next stay, please don't hesitate to contact us. We'll be more than happy to assist you.Kind regards,
by A verified traveler
Posted 15 Jul 2024
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Comment from Hotel Management
16 Jul 2024 by Guest Relation, Hotel Management
Dear,Thank you for taking the time to share your valuable feedback. We're delighted to learn that our facilities and key location did meet your expectations and become one of your travel highlights.Your feedback on our services quality has been shared in order for us to deliver a great and memorable service to our guest.We look forward in welcoming you back to our hotel. If you have any questions in regards to your next stay, please don't hesitate to contact us. We'll be more than happy to assist you.Kind regards,
by A verified traveler
Old hotel
Posted 14 Jul 2024 on HotelsNo way this is a 5 star hotel. The hotel itself is outdated and the staff isn’t great either. Breakfast was not tasty. The location was peaceful and pool was very nice
Comment from Hotel Management
16 Jul 2024 by Guest Relation, Hotel Management
Dear Anna,Thank you for your review of our Hotel following your experience with Legrande Bali Uluwatu. We appreciate all forms of guest feedback; it is through constructive comments that we are able to continually improve our services. It is of course with great concern that we have learnt that your experience did not meet your expectations. Please rest assured that your feedback has been noted for improvement. We sincerely hope you will allow us to welcome you back and better serve.Warm regards,
