Ratings based on 80 Verified Reviews
2.0 Room cleanliness
2.9 Service & staff
2.4 Room comfort
1.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Non-smoking room reeked of cigarette smoke to the point where it was difficult to sleep. The hearting/cooling system was super loud whenever it came on. Didn’t have very high expectations and they were fully met. It’s an indoor place to sleep for a cheap price.
by A verified traveler
Posted 17 Nov 2024
Close to town
by A verified traveler
Posted 21 Oct 2024
Old & under staffed
Comment from Hotel Management
7 Nov 2024 by Lisa, Hotel Management
Sorry for the trouble caused, Paul! Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Lisa
by A verified traveler
Posted 4 Oct 2024
Staff was friendly and VERY helpful !
Comment from Hotel Management
4 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your kind words about our friendly and helpful staff! We're glad to hear that they made your stay with us a great experience. If there's anything else we can assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
by A verified traveler
Posted 28 Sep 2024
My original reservation was canceled by my credit card - not lodge’s fault. Room was too expensive for what we “got”, Nothing. No kleenexes, no vanity space, no cups, coffee, no fun little extras, couldn’t get tv to work (but then, Hurricane Helene was blowing through our area). I will not be staying here again.
by A verified traveler
Posted 27 Sep 2024
Pro: check-in was easy and quick. Workers were really nice. The soap was the only clean thing in the room
Cons: dirty, and smelled bad/weird. Bugs of multiple types everywhere. Mold everywhere and mold where I never thought mold would be. Very large metal picture was crooked and almost falling off the wall and it was held by a singular bent nail. There was what looked to be blood on the beds. There was a bed bug or two on the beds. Each towel and bed sheet had yellow stains on them. The floor was dirty and there was a part that was broken. The shower was disgusting. There was a cable of some sort hanging bare from the ceiling.
Comment from Hotel Management
27 Sep 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us. We apologize for the unpleasant experience you've had during your stay. This is definitely not the kind of experience we aim to provide to our guests.
Our team sincerely appreciates your kind words about the quick and easy check-in process, as well as the hospitality extended by our staff. However, we are deeply sorry for the cleanliness issues you encountered in your room. Rest assured, we take cleanliness and hygiene very seriously, and we will address your concerns with our housekeeping team to ensure such incidents are not repeated.
For further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com. We would appreciate the opportunity to make things right for you.
Thanking you for your understanding and patience.
Warm regards,
Team OYO
by A verified traveler
Posted 26 Sep 2024
This was far and away the worst motel I've ever stayed at. I am not being dramatic. If you value your reputation as a reliable spot to find lodging then you should cease your relationship with this establishment.
by A verified traveler
Posted 25 Sep 2024
From the filled in swimming pool I got the clue that something was not quite right. The building is clearly run down and needs a lot of maintenance. The lady who checked me in was nice enough but I had to wait 15 minutes while she got the room "ready". The paint on the walls and ceiling was peeling. No shampoo, no water glass, and the towels were very warn. Give this one a miss.
Comment from Hotel Management
26 Sep 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your valuable feedback regarding your recent stay with us. We apologize for the inconveniences you faced during your visit.
At Team OYO, we strive to provide a comfortable and enjoyable experience for all our guests, and we regret that we fell short of your expectations this time. We appreciate your observations about the condition of the building and the lack of maintenance.
Your concerns regarding the room cleanliness and amenities have been duly noted, and we will address them with our Housekeeping team to ensure such lapses do not occur in the future.
We sincerely apologize for any inconvenience caused, and we hope you can give us another chance to better serve you in the future. If there's anything more we can assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
by A verified traveler
Posted 25 Aug 2024
Older property situated in a small Mountain Town. Currently renovating rooms. Definitely quite.
Comment from Hotel Management
17 Sep 2024 by Maria, Hotel Management
Thank you for rating us with such awesome words, Michelle! We will strive to keep up with your expectations always. Regards, Maria
by A verified traveler
Posted 18 Aug 2024 on Hotels
Cockroaches. Dirty towels. Filthy bathroom. Hands down the nastiest place I have ever stayed.
Comment from Hotel Management
13 Sep 2024 by Lisa, Hotel Management
Apologies for the inconvenience caused, Kyle! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Lisa
