Ratings based on 984 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from chateauguay
Posted 2 Jan 2025
Easy acces
Comment from Hotel Management
2 Jan 2025 by General Manager, Hotel Management
Dear Abdoulaye,Our entire team at Homewood Suites by Hilton Boston-Peabody is thrilled by your five-star review. Thank you for your generous comments, and for highlighting our awesome location. We appreciate your business and hope to see you again whenever your travels bring you back to the area.Sincerely,Dawn Tyrrell,General Manager
by A verified traveler
Posted 1 Jan 2025
Staff was amazing and breakfast was good
The hotel is being renovated but overall a good experience
The property is a bit dated but again the standards are well kept and even though the rooms need a refresh they are nice and big
Convenient location just by the highway. The pool needs to be treated more as it gave the feeling it was dirty (the colour was not transparent and because of that we did not use it)
Everything else was excellent
Parking was ok but you need to pay via your phone, should be free but understand if they need to control it due to people taking advantage of it and 6 to 7 dollars is ok for 24 hours
Thanks
Comment from Hotel Management
2 Jan 2025 by General Manager, Hotel Management
Dear Raymundo,Thank you for the feedback on Homewood Suites by Hilton Boston-Peabody. It warms our hearts to know that we were able to provide you with a relaxing stay while meeting your expectations with our room and friendly service. We are always happy to receive positive feedback such as yours because it helps to confirm that we are on the right track. We look forward to having you as our guest again soon.Sincerely,Dawn Tyrrell,General Manager
by A verified traveler
Posted 22 Dec 2024
Stayed 12/11-12/14. First room we went into reaked like rotten food and was so dirty; we moved rooms multi times due to them being so dirty. Never mind the dirt and smell, the rooms were all falling apart. Water marks on the ceilings in each room, carpet pulled up and gross, food debris in carpet and the couch and chairs, the furniture was all stained and tattered. We requested a pack and play with our stay, when we opened it garage and piece of food came out, asked front desk if we could have cleaning supplies and was denied. The pool was dirty inside and out. Wish we knew there was construction on the hotel, so loud! And we were by the elevator and that was extremely loud, couldn't keep the little one asleep never mind us getting sleep since the elevator shook the walls and was so loud. 1 day it rained and there was tons of waste coming in the front entrance celling, the business center had standing water, I was down there and the ceiling tiles were falling from the
Ceiling on to us, so much water coming in. The shower was dirty, the shower heads were broken with no water pressure. Everything about this hotel was gross. The fitted sheet on the beds were torn up, in each room we went to. They wouldn't give us mattress cover or sheet for pack and play. The heater must of been broken, set to 69 but it was constant 77 degrees in there even when you put the ac on. Only the TV in the living room worked not the bedroom one. When asked if the room could have house keeping in it the
Comment from Hotel Management
22 Dec 2024 by General Manager, Hotel Management
Dear Erin,It was disappointing to read your comments concerning your stay at our hotel. We sincerely apologize that you experienced so many difficulties while you were here. Your feedback provides many areas that we can work on in order to improve our guest experience. We hope that you will afford us another opportunity in the near future as we would very much appreciate the chance to leave you with fonder memories.Sincerely,Dawn Tyrrell,General Manager
by A verified traveler
Posted 19 Dec 2024
Kristen at front desk was especially helpful, although all staff were very nice. Breakfast ...a very good buffet. Beds were quite comfortable. Full kitchen with utensils a big plus. This is our 3rd stay... For some medical appointments at Lahey Clinic in Peabody. Highly recommend. Will be returning in a couple of weeks.
Comment from Hotel Management
20 Dec 2024 by General Manager, Hotel Management
Dear Carolyn,Thank you for making Homewood Suites by Hilton Boston-Peabody your home away from home. We loved reading your positive comments about our bed, breakfast, and fully equipped kitchen and that these aspects made your stay with us memorable once again. Your positive comments about our team especially Kristen are highly appreciated. Thank you for your recommendation. It means a lot that you choose to stay with us when in the area, and we look forward to seeing you again soon.Sincerely,Dawn Tyrrell,General Manager
by A verified traveler
Posted 14 Dec 2024
The staff were very kind and helpful during our stay. The room was kept tidy and clean and the area was quiet and the restaurants around were great. We will gladly come back here next time!
Comment from Hotel Management
14 Dec 2024 by General Manager, Hotel Management
Dear Enrique,Thank you for your fantastic review of Homewood Suites by Hilton Boston-Peabody We are thrilled that our friendly staff and well-maintained accommodations impressed you and that you appreciated our location. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. It is always a joy to hear our guests are excited about returning, and we are looking forward to it.Sincerely,Dawn Tyrrell,General Manager
by A verified traveler
Posted 9 Dec 2024
Staff was very friendly and helpful. The room was just as expected, as well as clean.
Comment from Hotel Management
10 Dec 2024 by General Manager, Hotel Management
Dear Trina,Thank you so much for sharing your delightful experience at Homewood Suites by Hilton Boston-Peabody. We appreciate your nice comments regarding our well-maintained accommodations and friendly service. Nothing pleases us more than knowing that our guests had a comfortable and relaxing stay. Thank you once again, and we hope to welcome you back soon.Sincerely,Dawn Tyrrell,General Manager
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
6 Dec 2024 by General Manager, Hotel Management
Dear Jonathan,Thank you for leaving a rating on your recent visit. We are glad you enjoyed your stay overall, although we regret it was not perfect. We hope you will come back for the exceptional experience we strive to provide our guests.Sincerely,Dawn Tyrrell,General Manager
by A verified traveler
Posted 30 Nov 2024
Had a nice stay at the property. Allison (I believe that was her name) was very, very friendly. She had amazing recommendations. She was also able to check us in early which was wonderful after a 7 hour drive. Suite was large and spacious.
Comment from Hotel Management
1 Dec 2024 by General Manager, Hotel Management
Dear Laurie,At Homewood Suites by Hilton Boston-Peabody, we are committed to providing our guests with outstanding service and hospitality, so we are delighted to know that this was your experience. I will be sure to share your fantastic remarks with Allison. We are also pleased to know you appreciated your spacious accommodations. Thank you for being our guest and for the excellent feedback, and we look forward to your next visit. Sincerely,Dawn Tyrrell,General Manager
by A verified traveler
Posted 25 Nov 2024
location was good
Comment from Hotel Management
25 Nov 2024 by General Manager, Hotel Management
Dear Mike,Thank you for taking the time to share about your time at Homewood Suites by Hilton Boston-Peabody and for highlighting our excellent location. We would love the opportunity to welcome you back again whenever your travels bring you back to this area. Sincerely,Dawn Tyrrell,General Manager
by A verified traveler
Posted 24 Nov 2024
While checking in the staff were very friendly and polite.
The hotel was being renovated on the outside of the building. The one that we were given was not cleaned. We found trash around the suite, hair on the pillows and some type of bug larva within the bed. We alerted the staff and unfortunately we weren’t able to get another room or be accommodated that day. The staff were very apologetic and checked us out. We only lasted 20 minutes at the hotel.
Hopefully the renovations that are much needed help to breath life back into this old hotel.
Comment from Hotel Management
25 Nov 2024 by General Manager, Hotel Management
Dear Robin,We appreciate you taking the time to post feedback and we hope you will accept our apologies for the disappointing experience you described. There is absolutely no excuse for the condition of your room and our normally stellar housekeeping team will be disappointed to know of these oversights and for letting you down. We hope you will consider this an isolated incident and allow us an opportunity to serve you better in the future.Sincerely,Dawn Tyrrell,General Manager
