Ratings based on 30 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2017
hotel run down.
Fortunately amazing staff to make it better.
Pictures totally not up to date on expedia website.
Swimming pool non existent, etc...
by A verified traveler
Nice villa but bad.
Posted 12 Jun 2016 on HotelsNice villa with great service. Downside was its in the jungle and the room had mozzies and gecko in it. It was in the middle of nowhere and far from town. Some things in the room were broken like the safe and lights and also the timber on the bedding.
by A verified traveler
Hmmm
Posted 1 Mar 2016Hotel amenities not in good condition, kitchen always run out of something for your meal, and what they didn't run out of, they over-cook it or burn it. The bacon and ham for breakfast was like biltong. Cleaners need some serious training too.
Recommended
for Everyoneby A verified traveler from Aus
Nice hotel, love the private villa with pool.
Posted 29 Feb 2016 on LastminuteEverything is great, just the restaurant could serve better size meals as we thing they were really tiny.
by A verified traveler
Not really a "luxury" villa
Posted 23 Aug 2015 on HotelsNot luxurious as advertised. Could not sleep well. Disturbed and inconvenienced by wildlife and traffic consistently.30 minutes from ubud.
by Marcel from The Netherlands
Awfull experience - RUN!!!
Posted 27 Jul 2015 on HotelsArriving at the Jiwa Klusa Luxury resort was a bitter disappointment. The resort was a complete construction site. All day long hammering and drilling. No warnings whatsoever during the booking procedure. The villa itself was not clean, the pool looked as if it was contaminated. The pictures on the site look excellent, the truth however the opposite. Complaining resulted in the fact that we still had to pay the 1 night we had to stay...
The resort is 30 minutes from the centre of UBUD. There is a shuttle but they tend to leave before the scheduled time and will not wait at pick-up site. After 18.00 the won't pick you up, forcing you to dine at the resort.
Hotels.com mention free minibar items - this is not the case...
Bintang beer is heavily overpriced at 55.000IDR, should be around 25.000 max.
Breakfast is a dissapointment with black roasted toast. Cleary missing devotion and hospitality since they expect customers to arrive/book anyway.
Our advice: DON'T !!!!
Recommended
for Couplesby A verified traveler
The best place we've ever stayed!
Posted 26 Jul 2015As soon as we arrived at Jiwa Klusa, we wished we were staying longer. Three nights was not enough! The staff, the spa, the entire facility was top notch. The most impressive part was the room we stayed in. It was unlike anything we've ever experienced - truly breathtaking and beautiful. With so much to do in Ubud, we wished we had a longer stay because we wanted more time to just be at the hotel and just enjoy it.
Comment from Hotel Management
by Gustu, Hotel Management
Thank you very much for taking the time to post your comment.
we are very happy to hear, that you are happy to stay in our villa during your vacation in Bali . And we are more than happy if you can to share your thoughts experience during in Bali. And stay at our villa along with your closest friends and family.
once again , on behalf of the entire staff and management would like to thank you very much for choosing our villa as a holiday destination during a stay in Bali.
We wait your next destination to stay with us in not so long distance.
Thank you and best regards,
Gustu
by A verified traveler from Brisbane, Australia
Very nice boutique hotel but poor management
Posted 9 Jul 2015I'm not going to pretend the hotel ruined our trip, but there were things that were disappointing. There was a mouse that had come out of a large noticeable hole under a window frame and tried to eat from one of our finished room service meals. Hot water ran out in our shower and when we used the hotel driver it was expensive and then we got asked to speed up our trip because they needed their car back. There was very noisy construction going on at times, but that was probably due to us visiting in the off season. There was also
Otherwise, the facilities are amazing, private pool was nice and surprisingly fresh water instead of salt or chlorine. Masseuse was amazing, and the room service meals and included breakfast was very nice with an amazing view of the rice patties. Bathroom was very well appointed and bigger than a lot of hotel rooms and bed was huge and comfy and very sensual.
Again it's a very nice hotel, but just annoying management decisions let it down, with no recompense for the mouse or even much of an apology.
by Ngu from sarawak, malaysia
peaceful
Posted 3 Jun 2015 on Hotelsthe room is big and very clean. The staff are very helpful.
by Ngu from Malaysia
Peaceful and nice view
Posted 3 Jun 2015 on HotelsOverall we are very please with the villa we stay. Just that in the 1st night we don't feel very comfortable with the villa we stay because of the surrounding area. However we manage to change to another villa on the second day which we are very happy and meet our expectation. The Hotel staff are very helpful.
