Ratings based on 346 Verified Reviews
2.7 Room cleanliness
2.9 Service & staff
2.7 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Guest Relations Management, Hotel Management
Hi Mary,Thank you for reaching out and sharing your positive feedback with us. Our team is dedicated to providing a welcoming and comfortable experience for all our guests, and we are delighted to know that we achieved this during your visit. It brings us great joy to know that we contributed to your overall travel convenience and satisfaction.We look forward to the pleasure of hosting you again in the future!
by A verified traveler
Posted 13 Oct 2024
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Comment from Hotel Management
15 Oct 2024 by Manager, Hotel Management
Hello Trisha, We appreciate you taking the time to share your feedback with us. Your comments will be shared with our team for their review. Should you wish to discuss your stay further, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.
by A verified traveler from Williamstown
Posted 8 Oct 2024
A1
Comment from Hotel Management
9 Oct 2024 by Guest Relations Management, Hotel Management
Hi Yorkman,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Guest Relations Management, Hotel Management
Hi Terry,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.
by A verified traveler
Posted 23 Sep 2024
When i arrived to check in. The staff was very friendly. My stay went as i expected it to. Very conivent
Comment from Hotel Management
25 Sep 2024 by Guest Relations Management, Hotel Management
Hi Micheal,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
by A verified traveler
Posted 31 Aug 2024
There are holes in the walls but it was bug free and the water works.
Comment from Hotel Management
1 Sep 2024 by Guest Relations Management, Hotel Management
Hi Allen,Thank you for your feedback. We’re glad to hear that you found your room bug-free and that the water was functioning well. However, we apologize for the condition of the walls.Your comments are important to us, and we will address the maintenance issues to ensure a more pleasant experience for our guests.Thank you again for sharing your insights, and we hope to welcome you back for an improved stay in the future.
by A verified traveler
Posted 22 Aug 2024
Friendly kind staff.
Comment from Hotel Management
23 Aug 2024 by Guest Relations Management, Hotel Management
Hi Richard,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
by A verified traveler
Posted 20 Aug 2024
Stay there, got there it was not one car in the parking lot. I assume his place was abandoned.
Comment from Hotel Management
21 Aug 2024 by Guest Relations Management, Hotel Management
Hi Guy,We apologize for any confusion. Our hotel may have had limited occupancy during your visit. We appreciate your feedback and hope to have the opportunity to provide you with a more positive experience if you choose to stay with us again. Thank you for sharing your thoughts.
by A verified traveler
Such a shame
Posted 19 Aug 2024 on HotelsWe left within an hour due to bed bug residue and roaches.
Comment from Hotel Management
20 Aug 2024 by Manager, Hotel Management
Hello Mike, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
by A verified traveler
Posted 14 Aug 2024
The hotel in of itself was fine. It was relatively clean. Pretty average. However my main issue was the girl running the front desk. She may of been having a bad day but just seemed like helping us was a chore. Like asking for the wifi password didn't come without a sigh and some attitude.
Comment from Hotel Management
16 Aug 2024 by Guest Relations Management, Hotel Management
Hi Nicole,Thank you for sharing your feedback with us. We apologize for the less than satisfactory experience you had with our front desk staff. Providing excellent customer service is a top priority for us, and we will address this issue with our team to ensure a more pleasant and welcoming experience for all guests. We appreciate your valuable input and hope to have the opportunity to exceed your expectations in the future.
