Holiday Inn Express Hotel & Suites Pauls Valley, an IHG Hotel Reviews

Hello, Carmella! Thank you very much for choosing the Holiday Inn Express for your recent stay in Pauls Valley, Oklahoma. We are so happy to have provided you with the 5 star comfort you deserve! Thank you for the positive feedback, and we hope to see you again should your future travels bring you back to our area.

Good afternoon, David. Thank you for choosing the Holiday Inn Express for your recent stay in Pauls Valley. I'd first like to thank you for taking the time to leave us a review and providing us with your honest feedback. I want to extend my apologies to you for the unfortunate circumstances regarding your room. I'd like to find out in detail what went wrong, and learn how it came to be that you were given such a room, and if given the opportunity I'd love nothing more than to make it right. If you would like to reach out to me personally, you may give me a call any time Mon-Fri 8am-4pm at 405-207-9434. We'd love to welcome you back and provide you with the 5 star experience that you and all of our valued guests deserve. We hope to see you again the next time your travels bring you back to the area.

Good afternoon, Sachin! I would like to thank you for choosing the Holiday Inn Express hotel during your recent visit to Pauls Valley, Oklahoma. We appreciate you taking the time to leave us a review, and we are very happy to have provided you with the 5 star comfort and customer service you can always expect when staying at our property. We look forward to seeing you again the next time you are in our city.

Loyd,I'd like to extend my gratitude to you for choosing the Holiday Inn Express for your recent stay in the city of Pauls Valley in Garvin County - Oklahoma. Also, I want to thank you for the 5 star review in spite of the downsides you shared with us. We appreciate your honest feedback. Indeed, our pancake machine doesn't make the most stellar hotcakes, though they are favorited by many of the patrons. As you stated, there are plenty of other hot breakfast items, and I'm happy you partook in the other options that were available to you. As far as the painting near the entrance to the 1st floor elevator, I am very sorry for the smell. As we are finished with the remodeling of the rooms, we just have a few touch-ups to the hotel so that the interior of our lobby matches the new, beautiful rooms. In just a few short days the paint smell will subside, and we are very grateful for your understanding and patience :) We hope to see you again, and we look forward to your next visit should your future travels bring you back to our area.

Thank you so much for choosing the Holiday Inn Express for your recent stay in Pauls Valley, Oklahoma, and for your feedback! We are thrilled that you found comfort in all that we had to offer, and we look forward to accommodating you again should your future travels bring you back around this way!

Hello there, Jeffrey! Thank you for choosing the Holiday Inn Express for your recent visit to Pauls Valley. Would you care to expand on your experience here with us? We would love to know what we could do differently to earn those last 2 stars. We appreciate your visit, and we'd love to welcome you back to our hotel the next time you in the area.

Geraldine, we are so pleased that our staff was friendly and helpful during your stay. We hope you choose the Holiday Inn Express again the next time you are in Pauls Valley. We look forward to be given the opportunity to turn that 3 star review into the 5 stars that you deserve. It was our pleasure providing for you, and we hope to see you again!

Luis,Thank you very much for choosing to stay at the Holiday Inn Express during your recent visit to Pauls Valley, Oklahoma. We are so happy to have provided you with the necessary comfort you were looking for. I'd also like to thank you for your kind review. Feedback is always very important to us as we strive to continue to provide a 5 star experience. We hope to see you again the next time you find yourself in our area.

Heather,Thank you very much for choosing the Holiday Inn Express for your recent stay in Pauls Valley, Oklahoma, and thank you for taking the time out of your day to leave us a review. Your feedback is very important to us.I hope you were pleased when presented with the complimentary suite upgrade that was gifted to you upon your arrival. I'm very sorry to learn that the room was unsatisfactory. Our hotel has undergone a complete renovation. Every single room, (including the one you stayed in), has brand new carpeting, furniture, appliances & more. The hotel is not under construction, and it hasn't been since December 2023. However, the pool room is closed and the door is locked preventing access into the space while we finish remodeling the pool bathroom and other things in that area. Since access is prevented to the pool area, there's no way for guests to even peek their heads in to see the current state of its renovation. The closed pool area just appears as a single locked door in the building. We have attempted to reach out to the websites and all proper channels in an attempt to have our pool facility status updated. Our pleas continue to fall on deaf ears, therefore it's us and the guests who suffer for it. This is why we have a clear & concise notice posted at the front desk for all guests to see. Guests are free to cancel their stay and go elsewhere with no cancellation fee or hassle of any kind should the guest(s) decide they no longer want to check in. I do apologize for the lack of housekeeping service in your room. I see that you stayed for 2 nights. Any guest staying longer than 1 night may have housekeeping provided to them upon request. We are also happy to provide extra towels and anything else you may want or need if only a simple phone call down to the desk from your room were made. I am so happy you enjoyed the complimentary breakfast buffet! We're pretty proud of it ourselves as we provide the very best hotel breakfast in the city.We do hope that you will reconsider, and give us the opportunity to show you that your unsatisfactory experience was indeed an exception. We look forward to seeing you again should you find yourself back in the area.

Jon,Thank you very much for choosing the Holiday Inn Express for your stay in Pauls Valley, and thank you for taking the time to leave a review! We are happy to know that you enjoyed your stay, and we appreciate your feedback. We look forward to, and hope to see you again should you find yourself back in the area.