Ratings based on 119 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Aug 2024 on Hotels
Comment from Hotel Management
7 Aug 2024 by Marketing - Hotéis VillaReal, Hotel Management
Agradecemos pela sua avaliação, Edward! Esperamos recebê-lo novamente em breve.
by A verified traveler
Posted 7 Dec 2020 on Hotels
by A verified traveler
Posted 20 Sep 2020
Muito legal... adoramos o hotel... a vista e Linda... atendimento muito bom
Comment from Hotel Management
5 Oct 2020 by Hotel VillaReal, Hotel Management
Agradecemos sua avaliação! Ficamos extremamente contentes em saber que estamos conseguindo atingir nosso principal objetivo que é atender com excelência nossos hóspedes!
Esperamos vê-lo novamente em breve!
by A verified traveler from Slc
Posted 20 Jan 2020
Very friendly staffs. In the room they could have some appetizers like chocolates bars, snacks, etc. they only had drinks in the mini freeze
Comment from Hotel Management
7 Mar 2020 by Cidral, Hotel Management
Good Morning! Excellent suggestion. I'm forwarding to management.
by A verified traveler from Brasil
Posted 28 Oct 2019
The hotel’s site, pics/marketing video do match the actual condition of the hotel. Rooms are outdated, old varnished furniture from the 80’s, bathrooms w/ loose faucets, dirty shower stalls and grout. The toilet’s cover paint had chips all over w/ stains that lodged in the exposed wood. Not good! The rooms’ flooring was odd pieces of stone with mortar that stained over the years and concrete sealant applied over it. Looked old and dirty. We found out that cars are stored in covered parking on arrival but moved to the street on the following days. We had camping and personal goods in the car and were very upset to see the car on the street in the morning. Breakfast was 3 stars. It lacked fresh bread, sausage and fresh jelly. Instead of sausage with scrambled eggs, there was hot dog with tomato sauce. Who eats hotdog w/ scrambled eggs? The hotel is pet friendly but the staff did not advise cust to keep their pets in the leash. Customer service was spectacular though!
by A verified traveler
Posted 25 Aug 2024 on Hotels
Comment from Hotel Management
26 Aug 2024 by Marketing - Hotéis VillaReal, Hotel Management
Olá Andre! Agradecemos pelo sua avaliação, esperamos recebê-lo em breve novamente!
by A verified traveler
Posted 3 Jun 2024 on Hotels
Comment from Hotel Management
5 Jun 2024 by Marketing - Hotéis VillaReal, Hotel Management
Agradecemos pela sua avaliação, Sabrina! Esperamos recebê-la novamente em breve.
by A verified traveler
Excelente hotel
Posted 20 May 2024 on HotelsHotel excelente, tudo perfeito! Quartos, restaurante excelente e atendimento muito especial!
Comment from Hotel Management
20 May 2024 by Marketing - Hotéis VillaReal, Hotel Management
Obrigado pela sua avaliação, Marina! Ficamos felizes em saber que você teve uma excelente experiência conosco. Esperamos recebê-la novamente em breve para mais momentos especiais e uma estadia perfeita!
by A verified traveler
Posted 21 Apr 2024 on Hotels
Comment from Hotel Management
29 Apr 2024 by Marketing - Hotéis VillaReal, Hotel Management
Olá Carlos, ficamos felizes com a sua avaliação. Volte mais vezes!
by A verified traveler
Posted 2 Mar 2024 on Hotels
Comment from Hotel Management
6 Mar 2024 by Marketing - Hotéis VillaReal, Hotel Management
Olá Beatriz, agradecemos pela avaliação positiva! Ficamos felizes em saber que sua experiência em nosso hotel foi excelente. Esperamos recebê-la novamente em breve para outra estadia memorável!
