Ratings based on 141 Verified Reviews

4.3 out of 5
100% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Toronto

Posted 11 Apr 2024
There were no glasses if you wanted some wine in your room. We were only given 1 small bottle of water between two people per day. And there was no creamer or milk for the instant coffee. The rooms were clean and adequate, staff friendly. But its the little things that help make the experience memorable.
Comment from Hotel Management
27 May 2024 by TeamMercurePau, Hotel Management
Dear Jane,Thank you for your suggestions that will allow us to improve our services.Best regards,
4 out of 5
by A verified traveler

Posted 12 Mar 2024 on Hotels
Comment from Hotel Management
27 Mar 2024 by TeamMercurePau, Hotel Management
Cher SimonNous vous remercions pour la belle note attribuée suite à votre séjour dans notre hôtel Mercure.Au plaisir de vous recevoir lors d'un prochain séjour,Cordialement
5 out of 5
by A verified traveler

Posted 24 Oct 2023
Our first time at this property, it was easy to find, and a pleasant modern-looking hotel. Nice welcome from the male receptionist and quickly shown to our room, which smelled fresh, looked clean and had brilliant white bedding. Comfortable bed, The hotel has an excellent restaurant and we enjoyed 3 delicious food courses. Cannot fault this hotel, for price or comfort. Excellent American hot breakfast. Highly recommended
Comment from Hotel Management
25 Oct 2023 by TeamMercurePau, Hotel Management
Dear Alan,Thank you !We will share your comment with the whole team.Looking forward to seeing you again
5 out of 5
by A verified traveler

Posted 21 Oct 2023 on Hotels
Comment from Hotel Management
23 Oct 2023 by TeamMercurePau, Hotel Management
Thank you
1 out of 5
by A verified traveler

Posted 9 Jul 2023
Poor staff understaffed no chef turned up as well So no breakfast absolute shambles of a hotel in a nice setting with hood facilities.
Comment from Hotel Management
22 Aug 2023 by MercurePau, Hotel Management
« Dear customer,Thank you for taking the time to tell us about your experience at the Hotel Mercure Pau Palais des Sports.We are sorry that the restaurant service did not meet your expectations. Please accept our most sincere apologies.That day a member of staff fell ill, which left the catering service exceptionally understaffed.We are lucky to have more employees to take care of the bar and restaurant in normal times.This does not normally happen. We invite you to come and check for yourself the good service provided by our teams.Looking forward to seeing you again soon, under more usual conditions, and in the hope of regaining your confidence, I wish you a pleasant day.”
4 out of 5
by A verified traveler

Posted 18 Jan 2023 on Hotels
Comment from Hotel Management
19 Jan 2023 by TeamMercurePau, Hotel Management
BonjourNous vous remercions de votre note attribuée suite à votre séjour dans notre hôtel Mercure Pau Palais des Sports.Dans l'attente du plaisir de vous recevoir lors d'un prochain séjour.Cordialement,
5 out of 5
by A verified traveler

Great hotel for Pau Horse Trials

Posted 5 Nov 2021 on Hotels
Great hotel and staff - chosen for the proximity of Pau Horse Trials.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 11 Aug 2021
1 out of 5
by A verified traveler

Unclean in COVID pandemic, we left the hotel.

Posted 16 Oct 2020 on Hotels
Our short stay at the hotel was disastrous. The hotel lobby/restaurant area is fine & stylish, but we encountered real problems in the rooms. The first room we were shown to had hairs all over the shower walls, left by the previous guest. It looked like it had been wiped down with a dirty cloth. We stayed during the heart of France’s second COVID wave - you expect places to be spotless as a result & standards for be increased. We asked for a new room & were given the room next door. There was the same issue in room 2 - numerous old hairs on the shower walls & streaky looking marks. There were also sticky ring marks from where mugs/cups had been left on the bedside tables. We complained again & asked for another room. Room 3 had pubes on the toilet seat & by this point we were fed up & didn’t feel confident in the cleanliness standards at the hotel. It was a consistent problem. The housekeeping manager then barged into the room unannounced while my partner was getting changed & proceed to inspect the bathroom in room 3. Picked up the pube with her hand & proceeded to shrug, as if to say - “look it’s clean now”. We were offered free breakfast, but declined & asked for a refund. We ended up having to leave the hotel & find new accommodation. This is the only really terrible experience we’ve had in a hotel. I’ve certainly never had to leave a hotel I’ve booked. The refund was gained ok, but overall the cleanliness & response was shambolic.
Comment from Hotel Management
23 Oct 2020 by Directeur Général , Hotel Management
Dear guest. We would like to thank you for taking the time to leave a review. We are however surprised to hear your remarks. As at the Hotel Mercure Pau Palais Des Sports, the wellbeing and safety of our guests is our highest priority. In response to the global COVID-19 situation, we have implemented full health and safety training. So that all hygiene and safety measures are in accordance with the governmental guidelines, and we are audited by Bureau Veritas. I would like to point out something regarding your experience at the hotel : • Usually, the guest who wants to change the room do not make photos as you have done and after they take a shower and call de reception to change the room. • Concerning my housekeeping manager, I want to add that she doesn’t speak English and she has checked the rooms before and she did not found anything. • It is not usually neither ,the guest threaten us to posting the photos ( like you have done in Trip Advisor, Hotels.de , Expedia ) , if we not accept to offer a discounted the room. • And to end , your husband told me about the possibility to offer you the room for your next visit to the Basque Cost for the inconvenience, normally if you want to leave the hotel we do not said that to the GM. • I would like to point as well, that you have not paid the drink that you take in our lobby. I was at your entire disposal and I offered you a free upgrade, the breakfast, but as we can see that was not enough for you. Best regards Carlos Galbán Juega
3 out of 5
by A verified traveler

Nice atmosphere but not outstanding

Posted 11 Sep 2020 on Hotels
Nice rooms but not too spacious. Very noisy as close to main road and there is heavy traffic all night. Fire alarm went off every morning around 7am. Nice outside area with a small pool. Slightly overpriced for what it is.
Comment from Hotel Management
29 Sep 2020 by TeamMercurePau, Hotel Management
Dear guest Thanks for your feedback about your stay in our hotel. We are pleased to note that you liked the new decoration. We apologize for the incovenience of the fire alarm.
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