Ratings based on 986 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jan 2025
Right off the interstate when we got tired.
Comment from Hotel Management
10 Jan 2025 by Best Western Plus Villa Del Lago Management, Hotel Management
Dear Teionna,Thank you for sharing your experience! We're glad our convenient location near the interstate made it easy for you to stop and rest when needed. We hope to welcome you again on your next journey, providing you with another comfortable and convenient stay. Safe travels!Thank You,Best Western Plus Villa Del Lago Management
by A verified traveler
Posted 6 Jan 2025
Like staying there. Convienent for eating.
Comment from Hotel Management
7 Jan 2025 by Best Western Plus Villa Del Lago Management, Hotel Management
Dear Allen,Thank you for your positive feedback! We're glad to hear that you enjoy staying with us and find the location convenient for dining. We look forward to welcoming you back for another great experience!Thank You,Best Western Plus Villa Del Lago Management
by A verified traveler
Posted 2 Jan 2025
Staff good
But No TV , shower head lose water
Advise owner should offer something for inconvenience
Comment from Hotel Management
4 Jan 2025 by Best Western Plus Villa Del Lago Management, Hotel Management
Dear Mark,Thank you for your feedback! We're glad to hear that you had a positive experience with our staff. We sincerely apologize for the inconvenience caused by the TV and shower issues. We understand how frustrating these can be, and we will address these concerns to improve the experience for future guests. We appreciate your suggestion and will consider offering a compensation option for such inconvenience. Thank you for bringing this to our attention, and we hope to have the opportunity to provide a better experience on your next visit.Sincerely,Best Western Plus Villa Del Lago Management
by A verified traveler
Posted 30 Dec 2024
We only stayed on night as we were traveling through the area. Very quiet and pleasant experience.
Comment from Hotel Management
31 Dec 2024 by Best Western Plus Villa Del Lago Management, Hotel Management
Dear Sandra,Thank you for sharing your experience! We're so glad to hear that you had a quiet and pleasant stay, even for just one night. It's always our goal to provide a relaxing environment for travelers, and we’re happy we could meet your needs. We hope to welcome you back if you're ever passing through the area again!Thank You,Best Western Plus Villa Del Lago Management
by A verified traveler
Posted 25 Dec 2024
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Comment from Hotel Management
27 Dec 2024 by Best Western Plus Villa Del Lago Management, Hotel Management
Dear Tala,Thank you so much for awarding us a positive rating for your stay at our Best Western Plus Villa Del Lago hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank You,Best Western Plus Villa Del Lago Management
by A verified traveler
Posted 18 Dec 2024
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Comment from Hotel Management
20 Dec 2024 by Best Western Plus Villa Del Lago Management, Hotel Management
Dear Andrea,Thank you so much for awarding us a positive rating for your stay at our Best Western Plus Villa Del Lago hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank You,Best Western Plus Villa Del Lago Management
by A verified traveler
Posted 18 Dec 2024
Just go with the Hampton Inn down the street...Wifi is questionable at best, ownership is visibly cheap but staff is polite.
Comment from Hotel Management
20 Dec 2024 by Best Western Plus Villa Del Lago Management, Hotel Management
Dear Ryan,Thank you for sharing your feedback. We apologize for any inconvenience you experienced with the Wi-Fi service and are sorry to hear that our property did not meet your expectations. We strive to provide a comfortable stay for all of our guests and will address your concerns with our team to improve our services. We appreciate your kind words about our staff, and we will continue to prioritize excellent customer service. We hope you’ll consider staying with us again in the future to experience an improved visit. Thank you for your understanding.Sincerely,Best Western Plus Villa Del Lago Management
by A verified traveler from Sacramento
Posted 18 Dec 2024
Everything is so clean. Service is great best place to stay in at patterson, CA
Comment from Hotel Management
19 Dec 2024 by Best Western Plus Villa Del Lago Management, Hotel Management
Dear Gaurav,Thank you for your wonderful feedback! We're thrilled to hear that you had such a positive experience at our hotel in Patterson, CA. It's great to know that you found everything clean and enjoyed the service. We truly appreciate your kind words and hope to welcome you back for another fantastic stay in the future!Thank You,Best Western Plus Villa Del Lago Management
by A verified traveler
Posted 15 Dec 2024
Found pincher bugs (earwigs) crawling on the bed sheet also inside the bathroom.
Carpet in the room is overdue for deep cleaning due to the odors and also found animal hairs .
Frond desk just noted when i told her what we found without any sincere apology. I even told her how dangerous it is if we get bite but she has no respond.
Comment from Hotel Management
17 Dec 2024 by Best Western Plus Villa Del Lago Management, Hotel Management
Dear Elyon,Thank you for sharing your concerns regarding your recent stay with us. We sincerely apologize for the unsettling experience you described. The presence of pincher bugs and the condition of the carpet are unacceptable and fall short of the high standards we aim to maintain for our guests.We are especially sorry to hear about your interaction with the front desk, as guest safety and comfort should always be our top priority, and your concerns should have been addressed with the utmost seriousness and care.Please be assured that we will conduct a thorough inspection of the room and implement corrective measures, including pest control treatments and a deep cleaning of the carpets. We will also use your feedback as an opportunity to train our staff on how to better respond to guest concerns in the future.We deeply regret the inconvenience this caused during your stay and would like the chance to make it right.Sincerely,Best Western Plus Villa Del Lago Management
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Best Western Plus Villa Del Lago Management, Hotel Management
Dear Loasa,Thank you for a Perfect Score Rating on your stay at Best Western Plus Villa Del Lago. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated. We would love to host you again for your next visit.Thank You,Best Western Plus Villa Del Lago Management
