Ratings based on 407 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Sep 2024
Thank you for your hospitality and special mention to one of the cute staff - Miguel 🙏
Comment from Hotel Management
22 Sep 2024 by OM, Hotel Management
Dear Lee,Thank you for your kind words! We are glad you enjoyed your stay at U Pattaya and appreciate your special mention of our staff member name. We will be sure to pass on your compliments to him. We hope to welcome you back soon!Warmest Regards,Chissanupong (Fanta) SAENDEE, Mr.Operations Manager
by A verified traveler
Posted 23 Aug 2024 on Hotels
Comment from Hotel Management
4 Sep 2024 by Fanta, Hotel Management
Dear Nicholas,Thank you for taking the time to leave a review U Pattaya. I’m sorry to hear that your experience didn’t meet your expectations. We strive to provide the best possible service, and your feedback is essential to help us improve.If you have a moment, I’d greatly appreciate it if you could provide more details about what went wrong or how we can do better. Your insights will help us make necessary changes and ensure a better experience for future customers.Thank you again for your feedback.Warmest Regards,Chissanupong (Fanta) SAENDEE, Mr.Operations Manager
by A verified traveler
Posted 21 Jul 2024
This boutique hotel was recommended to us and did not disappoint! :-)
Lovely location, good facilities, great room, good food and the staff were so friendly. What more could you ask for! :-)
Comment from Hotel Management
25 Jul 2024 by U Pattaya , Hotel Management
Dear keieron, Greetings from U Pattaya. May I begin by thanking you for sharing your U Pattaya experience and it was a genuine pleasure to learn you enjoyed your time with us. Thank you for your kind compliment to our team member. I hope this is not your last visit to U Pattaya as nothing would give us greater pleasure than by having the opportunity to welcome you again. Best regards, Suchitra Sirirak General Manager
by A verified traveler
Posted 11 Jul 2024
It’s not the newest, but a very special and magical place of high quality, great staff, and the perfect ambience in nature to relax. We’ll be back!
Comment from Hotel Management
13 Jul 2024 by U Pattaya , Hotel Management
Dear Andreas, Greetings from U Pattaya. May I begin by thanking you for sharing your U Pattaya experience and it was a genuine pleasure to learn you enjoyed your time with us. Thank you for your kind compliment to our team member. I hope this is not your last visit to U Pattaya as nothing would give us greater pleasure than by having the opportunity to welcome you again. Best regards, Suchitra Sirirak General Manager
by A verified traveler
Posted 4 Jul 2024
Comment from Hotel Management
13 Jul 2024 by U Pattaya , Hotel Management
Thank you for your valued feedback.
by A verified traveler
Posted 1 May 2024
The staff were all really friendly and helpful. The room we stayed at was nice and spacious but it doesn't keep out the noises at all. People walking on the floor above, people walking / talking on the hallway, everything we heard throughout the whole stay. Our room was located on the second floor, but the noises from the ground floor was so loud I thought people were talking right in front of our room. The spa had only one room and one masseuse, so I couldn't book the spa during the time I wanted.
Lastly, the hotel has a 24-hour use of room concept, but only subject to availability, I didn't know this so we arrived at 8pm only to be told that we have to check out at 2pm the next day. This was a huge blow to us as we paid double the amount of other hotels we were looking at to stay at U-Pattaya specifically for this.
Comment from Hotel Management
10 May 2024 by U Pattaya , Hotel Management
Dear Khun Anchisa,Thank you for taking the time to share your feedback with us. We greatly appreciate your kind words regarding the friendliness and helpfulness of our staff, as well as your acknowledgment of our spacious rooms.We apologize for the inconvenience you experienced with noise disturbances during your stay. Rest assured, we are taking steps to address this issue to ensure a more peaceful environment for our guests in the future.Regarding the spa availability, we understand your disappointment and apologize for any inconvenience caused. We will review our scheduling procedures to better accommodate our guests' preferences.Regarding the 24-hour room concept, we apologize for any confusion. We will work on improving the clarity of our policies to prevent any future misunderstandings.We value your feedback as it helps us to continually improve our services. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best regards,Suchitra SirirakGeneral Manager
by A verified traveler
Posted 19 Jan 2024 on Hotels
Comment from Hotel Management
23 Jan 2024 by Cherry, Hotel Management
Thank you for rate us.
by A verified traveler
Great place but too far from city
Posted 18 Jan 2024 on HotelsIt is a beautiful property but very far from the city !!
The only problem is kitchen closes at 10/10.30 PM so you should only book if you want to sleep early and wake up early
Overall a beautiful hotel and very eco friendly
Comment from Hotel Management
23 Jan 2024 by Cherry, Hotel Management
Dear Rajesh, Greetings from U Pattaya. May I begin by thanking you for sharing your U Pattaya experience and it was a genuine pleasure to learn you enjoyed your time with us. Thank you for your kind compliment and I'll ensure to share your kind words to our team member. I hope this is not your last visit to U Pattaya as nothing would give us greater pleasure than by having the opportunity to welcome you again. Best regards, Suchitra Sirirak General Manager
by A verified traveler
Posted 30 Nov 2023 on Wotif
Lovely people and lovely place
Comment from Hotel Management
5 Dec 2023 by Cherry, Hotel Management
Dear Jenny, Greetings from U Pattaya. May I begin by thanking you for sharing your U Pattaya experience and it was a genuine pleasure to learn you enjoyed your time with us and that the food was to your liking. Thank you for your kind compliment and I'll ensure to share your kind words to our team member. I hope this is not your last visit to U Pattaya as nothing would give us greater pleasure than by having the opportunity to welcome you again. Best regards, Suchitra Sirirak General Manager
by A verified traveler
Wonderful boutique hotel with amazing view
Posted 26 Sep 2023 on HotelsVery nice boutique hotel. We had the sea view regular hotel room and found it a very nice and comfortable room with an amazing view. The garden villas can also be nice, but we really enjoyed the view (which you won’t have in the garden villas). Breakfast is very tasty and offers plenty of choice. Service is extremely warm and nice. The only isue we encountered was when we had dinner the first night. We ordered an appetizer, starter and main. Somehow the service got it mixed up and delivered everything together at the same time.
This hotel is also one of the few hotels that really is directly linked to the beach and sea.
Comment from Hotel Management
28 Sep 2023 by Cherry, Hotel Management
Dear Harm, Greetings from U Pattaya. May I begin by thanking you for sharing your U Pattaya experience and it was a genuine pleasure to learn you enjoyed your time with us. Thank you for your valued feedback for the F&B service sequence which we will improve this service to our guest. I hope this is not your last visit to U Pattaya as nothing would give us greater pleasure than by having the opportunity to welcome you again. Best regards, Suchitra Sirirak General Manager
