Ratings based on 83 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jul 2024
by A verified traveler
Posted 20 Jul 2024 on Hotels
Nice new hotel, excellent breakfast but air conditioner very cold, car park a bit difficult to park for larger size car, a real 4.5 star hotel all in all and excellent value
by A verified traveler
Posted 28 Jun 2024
Modern high rise by the waterfront. We only stayed 1 night but found the hotel very clean, very comfortable and good value for money.
by A verified traveler
Posted 15 Jun 2024
Staff were so helpful and friendly
Comment from Hotel Management
21 Jun 2024 by Grace, Hotel Management
Dear NapatThank you for taking time to share the review from your recent stay at the hotel.It's very delightful to learn that you had a great experience at the hotel and you received the excellent service from out team. We look forward to welcoming you again soon.Best regards,Apiwan HarntanupongAssistant Front Office Manager
by A verified traveler
Little comment
Posted 14 Jun 2024 on Hotels1) When we placed the floor towel in front of the shower room, it will be hard to open/close the door.
2) If there is a plate for the cup for coffee/tea will be better
3) If there is a hair dryer will be perfect
Comment from Hotel Management
21 Jun 2024 by Grace, Hotel Management
Dear WAI HANThank you for taking the time to tell us about your experience at the Novotel Marina Sriracha & Koh Si Chang and thanks for sharing your concern. I will share your comment with the team to improve our service. We look forward to welcoming you again soon.Best regards Apiwan HarntanupongAssistant Front Office Manager
by A verified traveler
Posted 7 Jun 2024
Highly recommended 👌
Comment from Hotel Management
9 Jun 2024 by Apiwan, Hotel Management
Dear CARMELITAThank you for taking the time to provide us the great review from your stay at the Novotel Marina Sriracha & Koh Si Chang.It's a pleasure to know that you had a great experience with us.We look forward to welcoming you again soon.Best regards Apiwan HarntanupongAssistant Front Office Manager
by A verified traveler
Posted 5 Jun 2024
Very clean and service staff very nice.
Comment from Hotel Management
9 Jun 2024 by Apiwan, Hotel Management
Dear Michael,Thank you for taking time to share the review from your recent stay at the hotel.It's very delightful to learn that you had a great experience at the hotel and received a good service from our team. We look forward to welcoming you again soon.Best regards,Apiwan HarntanupongAssistant Front Office Manager
by A verified traveler
Posted 2 Jun 2024 on Hotels
Comment from Hotel Management
9 Jun 2024 by Apiwan, Hotel Management
Dear RyoshiroThank you for taking the time to provide us the great review and highest score from your stay at the Novotel Marina Sriracha & Koh Si ChangWe look forward to welcoming you again soon.Best regards, Apiwan HarntanupongAssistant Front Office Manager
by A verified traveler
Posted 16 May 2024 on Hotels
Comment from Hotel Management
18 May 2024 by Peter / GEM, Hotel Management
Dear Chris,Thank you for rating us at Novotel Marina Sriracha and Koh Si Chang. We are looking forward to welcome you back here again. Warm regards,Wannaseth Wisanoochanthra (Peter)Assistant Guest Experience Manager
by A verified traveler from Bangkok
Posted 7 May 2024
We checked in, time to shower before sleep relapsed that hot water not working properly. Called front desk and she said someone will be right up, unfortunately after 10 mins of waiting callled again and then a technician shows up. Tries to convince me that hot water works but very low pressure, which is not practical when having a shower. They then decide to change our room to another floor. Once in the room we realize there were pants of another guest or staff in the cupboard and the end was hurriedly made up.
We wasted more than an hour which we felt was not worth. I would recommended anyone checking in to enquirer the room they are getting has proper hot water pressure. Best to check before you unpack. We are not staying there any more, the place is not good. My last review was positive but this time the experience was not pleasant at all.
Comment from Hotel Management
11 May 2024 by Peter / GEM, Hotel Management
Dear Inder Singh, Thank you for sharing your feedback about your recent stay at our property. I want to express my sincere apologies for the shortcomings you experienced during your time with us. Your insights are crucial to us as we continuously strive to improve our services. Once again, I apologize for the inconvenience, and we appreciate your understanding. We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve. Warm regards, Wannaseth Wisanoochanthra (Peter)Guest Experience Manager
