Ratings based on 219 Verified Reviews

3.8 out of 5
84% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted 28 Jun 2024
Okay
2 out of 5
by A verified traveler

Posted 17 Feb 2024 on Hotels
Comment from Hotel Management
17 Feb 2024 by Perry, Hotel Management
Greetings from Bella Villa MetroThank you for this review very appreciate. And apologies for the inconvenience . We do our best to make it service better and we inform our management regarding for your comments . Have a good day
5 out of 5
by A verified traveler

great views of Pattaya without the noise

Posted 7 Jan 2020 on Hotels
We arrived in the afternoon at the hotel and we were amazed how friendly the staff were and even more with the ice cold drink and refreshing cold towel on a very hot day in Thailand. The room itself was almost perfect , just needed a paint here and there. The shower was hot so no complaints in the morning .views are stunning from the sea view balconies and perfect for some quiet time . Free shuttle to theend of the road, then hop on a tuk tuk .great stay happy to leave good feed back .
Comment from Hotel Management
7 Jan 2020 by Aom, Hotel Management
Dear Jean, Thank you for stay with us and taking the time to write a review about your stay with us. We are glad that you enjoyed your visit to Pattaya. We hope to welcome you again on your next visit to Pattaya. Best regards, Srisuda M.
4 out of 5
by A verified traveler

Bliss

Posted 22 Nov 2019 on Hotels
Fantastic stay the north end of Pattaya is the new happening place .
Comment from Hotel Management
22 Nov 2019 by Aom, Hotel Management
Dear Peter, First of all, we would like to thank you for taking the time to write a review about your stay with us and We are disappointed on learning that you have not enjoyed your stay. I will make sure that your comments will reach the management. We hope to welcome you again on your next visit to Pattaya. Best regards, Srisuda M.
4 out of 5
by A verified traveler from Sydney, au

Posted 26 Feb 2019
I stayed at the hotel for 16 nights at a superior seaview room (511). My overall experience could be rated at 8/10 The hotel has a problem with staff shortages for the cleaning of rooms each day which does not allow enough time for the remaining staff member to fully clean the room each day. (time restraints) The wifi in my room only worked 20% of the time and I had to mostly go to the lobby to get adequate reception. The breakfast was good and there was plenty of various choices of food available some of which changed every couple of days. The staff are all very helpful and I would certainly return there again.This was my fourth stay at this hotel.
Comment from Hotel Management
26 Feb 2019 by Biw, Hotel Management
Dear Warren, First of all, we would like to thank you for taking the time to write a review about your stay with us. We are glad that you enjoyed your visit to Pattaya. I will make sure that your good words would reach to our team to motivate them more on giving good customer service. We hope to welcome you again on your next visit to Pattaya Best regards, Sadanan M.
5 out of 5
by A verified traveler

Posted 22 Dec 2018 on Hotels
Comment from Hotel Management
23 Dec 2018 by Aom, Hotel Management
Dear Mr.John, Greetings from Bella Villa Metro ! Thank you for taking the time to write a review about your previous stay in our hotel. We are glad that you had enjoyed your vacation whilst stay in our hotel. Thank you for giving us almost perfect score. We hope to welcome you again on your next visit to Pattaya. Best Regards, Srisuda Masu
4 out of 5
by A verified traveler

Excellent for price

Posted 30 Nov 2018 on Hotels
I was very happy with my stay. The room was big with large fridge, sink and micro wave and safe. Staff were excellent. Buffet breakfast, which was served at Best Bella next door was excellent. Shuttle service to Dolphin Roundabout was also very good.Shower wos over bath, but plenty of hot water. The only negative was wardrobe space very limited. Only big enough for one. No umbrella's round pool.
Comment from Hotel Management
4 Dec 2018 by Aom, Hotel Management
Dear Mrs.Sandra, Greetings from Bella Villa Metro! Thank you for writing a review regarding your previous stay in Bella Villa Metro hotel. We are glad that you enjoyed your stay in our hotel and find our staff helpful. I will make sure that your good words would reach them to motivate them on giving good customers service. We are looking forward to welcome you again on your next visit to Pattaya. Best Regards, Srisuda M.
4 out of 5
by A verified traveler from Thailand

Posted 5 Nov 2018
Room is ok. nice swimming pool. good breakfast. but WIFI Useless.
Comment from Hotel Management
7 Nov 2018 by aom, Hotel Management
Dear Sir, Greetings from Bella Villa Metro! Thank you for taking the time to write a review about your previous stay in our hotel. We are glad that you had enjoyed your vacation whilst stay in our hotel. Thank you for giving us almost perfect score. We are looking forward to welcome you again for next visit in Pattaya, Best Regards, Aom
4 out of 5
by A verified traveler

Posted 9 Oct 2018 on Hotels
Comment from Hotel Management
12 Oct 2018 by Aom, Hotel Management
Dear Sir, Greetings from Bella Villa Metro! Thank you for taking the time to write a review about your previous stay in our hotel. We are glad that you had enjoyed your vacation whilst stay in our hotel. Thank you for giving us almost perfect score. We are looking forward to welcome you for next visit in Pattaya. Best Regards, Srisuda M.
5 out of 5
Recommended
for Personal Event
by A verified traveler

good !

Posted 5 Mar 2018 on Hotels
good!
Comment from Hotel Management
17 Apr 2018 by Russel Austria, Hotel Management
Dear Paul, Thank you for spending your time for giving as 5 out of 5 ratings. We are glad that you had your wonderful vacation whilst in Bella Villa Metro. We are looking forward to welcome you back anytime soon. Sincerely, Russel Riley Austria
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