Ratings based on 80 Verified Reviews
2.9 Room cleanliness
2.7 Service & staff
3.0 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Sydney
Posted 23 Jan 2020
Mis advertising, advertised as queen bed and double bed for us having 2 young children the double bed was a fold out sofa which was impossible so sleep on as on side was hard.
Continental breakfast was advertised as included but they say they don’t have any.
Comment from Hotel Management
29 Jan 2020 by Nanii, Hotel Management
Thanks for your feedback and thanks for staying with us! We truly appreciate your feedback and I will definitely let our team know about any initiatives we can start in the future. We are always striving to improve our customers' experiences so hearing your suggestion will help us move forward.
by A verified traveler
Posted 4 Dec 2019 on Hotels
First thing you will pay 20-25$ more for cleaning fees, and the swimming pool it’s like jail you can’t eat, drink, smoke, talking load, only you can swim, maybe it’s good for kids.
Comment from Hotel Management
29 Jan 2020 by Nanii, Hotel Management
Thanks for your feedback and thanks for staying with us! We truly appreciate your feedback and I will definitely let our team know about any initiatives we can start in the future. We are always striving to improve our customers' experiences so hearing your suggestion will help us move forward.
by A verified traveler
A little disappointing
Posted 23 Aug 2019 on HotelsWhen we got there, the email said to go into building S, so we did, but there was no-one at the desk. There were people working in a room next to it but even though they could see us and our luggage, none of them were professional enough to come out the door and help. We went into their room to be told rather uninteresting that the reception was through a door at the back of building S. We were charged a 500 Baht cleaning fee twice, once online under mandatory fees and then at the reception itself. At this time we are waiting for hotels.com to get back to us regarding this issue, they have contacted the resort. The resort advertises free breakfast, yet we never saw any on offer or even anywhere they could have done it. They advertise a gym but we never found it, after our check in we didn't bother asking anyone. Other than that, in the room itself, we had a barely flushing toilet, which led to it being blocked, no-one wants to be unblocking a toilet... And only one functioning hob on the cooker. Again we didn't bother mentioning it. The resort itself was actually good. The condo was nice and comfortable, a really nice pool and close to everything we needed.If it wasn't for their ridiculous cleaning fee, we would stay again.
Comment from Hotel Management
23 Aug 2019 by Mee, Hotel Management
Hi Kevin, I'm so sorry for the inconvenience and I'm glad that you enjoyed my property. However, I apologize for the issues you had and I wish I could help you to resolve it sooner if you would let me know earlier when you're here. Breakfast is optional, you can get breakfast for additional 50THB per meal. Can you please send us DM to check about your cleaning fee?
by A verified traveler
Tricky check-in process
Posted 27 Jun 2019 on HotelsIn overall, it was a pleasant stay. However, the check-in process was a bit tricky as the 'Hotel' itself was run by individual apartment owners and there was no check-in counter. I had to call Hotels.com -which was very helpful- to find where can I check-in as their local phone number was unavailable to be reached.
Comment from Hotel Management
3 Jul 2019 by Nanii, Hotel Management
Thank you so much for your feedback. Come back again. Our phone number is actually always available
by A verified traveler
Posted 25 May 2019 on Travelocity
The waterpark inside the condominium was closed for renovations.We didn't know about it.Apparently it was closed for weeks before but wasn't mentioned in Travelocity.We usually trust that Travelocity has certain standards but you failed me.It was the main reasons why we booked this condominium. The property is not well maintained.I have to basically went to the 7-11 next door( a plus)for my essential supplies. It relatively close to the beach.Friendly but passive staffs.Nice location though not too loud and crazy at night.Relatively close to everything.I wouldn't stay again.
Comment from Hotel Management
29 May 2019 by Nanii, Hotel Management
Hi, Thank you for your feedback. we are sorry that you were not able to us the water park. It is not directly managed by us. We would look into all your other complaints and make sure we work on them. Come back soon
by A verified traveler
Posted 23 Apr 2019 on Hotels
Comment from Hotel Management
23 Apr 2019 by Nanii, Hotel Management
Hi Craig, thank you for your feedback. May I know what experiences you had during your stay that made you rate us low
by A verified traveler
Posted 16 Apr 2019 on Hotels
To crowed and noisy full of kids I wouldn’t recommend this property for relaxing and don’t forget the extra charge when you get there for cleaning 500 baht
Comment from Hotel Management
17 Apr 2019 by Nanii, Hotel Management
Hi Sabah, thank you so for your feedback. Be rest assured that your review has been noted and would be looked into. Cleaning fee has always been charged and it is a one time payment. Guests are always made aware of the cleaning fee during booking. We have a strict no noise allowed policy so I am really surprised at your noise complaint.
Thank you once again
by A verified traveler
Posted 7 Apr 2019 on Hotels
The hotel location is not very convenient. There is a lack of professional hotel management and staff, none of the staff is in unform, none of them could speak fluent English. Poor illumination at night in the lobby. There is often no staff at reception counter. The kitchen tap is very loose. The door lock is not working properly. Wifi signal and speed should be improved a bit. While the room is overall clean, but the charging a cleaning fee of THB500 is not very justifiable. The swimming pool is up to standard.
Comment from Hotel Management
10 Apr 2019 by Nanii, Hotel Management
Thank you for your review. All our staff can speak English it is actually a criteria for hire. We have a standby handyman who could have fixed your door lock if we were informed. 500THB cleaning fee is for cleaning. Reception has attendants there 24/7. However, your comments have been noted and would be looked into immediately.We hope to have you back soon.
by A verified traveler
Worst experience I've had from multiple countries.
Posted 8 Mar 2019 on HotelsThis was the WORST experience I've ever had at a hotel. It's not even a hotel. It's a condo.
The reception was closed. There were no signs and the only people working were security. They didn't know where to go or who to ask. We were on the phone calling over and over again for 20+ minutes until somebody finally answered. They told us to go to another building (separate from the reception which was closed). When we got there they said your key is in the box. It wasn't. Then she said since the key isn't in the box you don't have a room. I told her we already paid on Hotels.com. She insisted that we didn't have a room if our key wasn't there. (magic box I guess). Luckily someone walked past us as we were standing there confused and tired. He said to go downstairs. I ask if the elevator can take us. He rushes down the stairs and we rush to follow him with our heavy suitcases down the stairs. It turns out he actually works there and we could've taken the elevator. We get to the (secondary reception?) room and have to wait in line behind people who have issues with the "hotel". After trying to figure out where to go and what to do to for almost two hours we finally talk to the employee behind the desk. He finds the reservation online. (I guess the magic box was wrong). He tells us that we have to give almost $20 non refundable "cleaning fee". I tell him that I already paid for the room online. He doesn't budge. I've never had the run around and bait and switch so bad. Terrible.
Comment from Hotel Management
2 May 2019 by Dee, Hotel Management
Thank you so much for taking your time out to provide your feedback. We assure you that we are constantly trying to improve the service. Please note that we did send you information after you booked how to easy get key to your room, we also have staff onsite as we also send on your e-mail.
by A verified traveler
Posted 22 Nov 2018
My sink is broken the first night I was there and it took them 24 hours for them to fix it they didn’t give me a refund for having a broken sink I couldn’t even take a shower so I very much felt uncomfortable to be there
Comment from Hotel Management
12 Dec 2018 by Ting, Hotel Management
First of all, please accept our deep apologies for the inconvenience during your stay with us and it took us a bit of time to get the spare parts to fix the problem, we so sorry about that. We promise that your feedback will be taken into consideration and used to improve the standard of hospitality that we provide to our guests.
