Ratings based on 248 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Beach is further than expected. It is walkable but your walking in traffic to get there. Hotel staff is nice and friendly
by A verified traveler from Hoschton
Posted 15 Nov 2024
Great property and great people. Jinky the restaurant hostess was so kind and funny. She always brightened up our day.
by A verified traveler
Posted 9 Nov 2024
Friendly staff aircon worked very good, easy walking distance to beach
Comment from Hotel Management
10 Nov 2024 by Pantiwa L. Operations Manager, Hotel Management
Dear Stephen,Thank you for sharing the excellent feedback and we are delighted to know that your stay was enjoyable and memorable.We look forward to welcoming you back here againWarm regards,Pa
by A verified traveler from Aberdeen
Posted 25 Oct 2024
Amazing hotel! We spent two wonderful weeks here. The staff was friendly and helpful, the room was clean. The pool were ok , and the food was delicious, especially the breakfasts. Great location. Highly recommend
Comment from Hotel Management
29 Oct 2024 by Pantiwa/Operations Manager , Hotel Management
Dear Paulina,Thank you for sharing the excellent feedback and we are delighted to know that your stay was enjoyable and memorable.We look forward to welcoming you back here againWarm regards,
by A verified traveler
Posted 20 Oct 2024
The stuff are so thoughtful & great service
Comment from Hotel Management
21 Oct 2024 by Pantiwa/Operations Manager , Hotel Management
Dear Asunta,Thank you for stay with us and share the positive experience to our staff service this is very encouraging to our team. Looking forward to welcoming you in the next holiday coming.Regards,
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Pantiwa/Operations Manager , Hotel Management
Dear Larhonda,Thank you for rating our hotel and stay with us during your holidays,Hope to see you in the next trip bring to Phuket.Warm Regards,
by A verified traveler
Posted 24 Sep 2024
Everything was good staff and everyone involved did it right cheers and thanks
Comment from Hotel Management
29 Sep 2024 by Pantiwa/Operations Manager , Hotel Management
Dear Shalveen, Thank you for your excellent rating and review of our hotel.We look forward to welcoming you back here again.Warm Regards,
by A verified traveler
Posted 4 Sep 2024
It’s right on a very busy street on the outskirts of town, kind of a cheap hotel may be a good place for college students or something, bathroom, and bed were pretty crappy. Definitely not a five star hotel.
Comment from Hotel Management
6 Sep 2024 by Zenseana Resort and Spa Team., Hotel Management
Dear J Eric,Thank you very much for taking the time to tell us about your experience at Zenseana Resort and Spa.. We are sorry that your experience did not meet your expectations. At Zenseana Resort and Spa, we strive to provide a superior experience for every customer. Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and will reconsider these points for improvement in the future. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to serve you in the near future again.Best regards,Zenseana Resort and Spa Team.
by A verified traveler
Posted 5 Aug 2024
Washroom was flooding only thing
Comment from Hotel Management
6 Sep 2024 by Zenseana Resort and Spa Team., Hotel Management
Dear Shane,Thank you very much for taking the time to tell us about your experience at Zenseana Resort and Spa.. We are sorry that your experience did not meet your expectations. At Zenseana Resort and Spa, we strive to provide a superior experience for every customer. Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and will reconsider these points for improvement in the future. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to serve you in the near future again.Best regards,Zenseana Resort and Spa Team.
by A verified traveler
Holiday
Posted 31 Jul 2024 on HotelsComment from Hotel Management
29 Sep 2024 by Pantiwa/Operations Manager , Hotel Management
Dear Rosario,Thank you for your rating and review of our hotel.We look forward to welcoming you back here again.Warm Regards,
