Ratings based on 949 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
AC only worked at night during day super hot and someone tried to enter room at midnight. Had no iron for clothes, shower head need to be replace barely any water came out.
by A verified traveler
Posted 20 Nov 2024
Overall our stay was decent. Only due to the fact that we had a great bartender who was constantly supplying drinks by the pool. The amenities are very full but out dated and it’s obvious. Cleaning service was very poor, and only came around when we were actually using the room, which was limited times. First night I found an aunt nest and no matter how much I killed they just kept coming. The staff was kind aka our server but the front desk didn’t speak English well and when we tried to leave early they wouldn’t refund us our last day, they didn’t even help with booking rides although they did shuttle us from the airport for a large fee.
Location is far from a lot and due to the high traffic it takes a long time to get anywhere. Wouldn’t recommend.
by A verified traveler from Modesto
Posted 18 Nov 2024
We couldn’t use our hot tub it was rusty water, and it should also say cold water only on the hot tub. Everything is very dated and not as shown when we booked the room!
Comment from Hotel Management
19 Nov 2024 by Thanawat Tunyawatsakul, Hotel Management
Dear Khun Tina,We appreciate your feedback and sincerely apologise for the disappointment with your hot tub and room condition. It’s concerning that the facilities did not match your expectations. Your comments have been shared with our team to address these issues and ensure clearer communication and improvements in our amenities.We value your insights as they help us enhance the experience for all our guests. Thank you for sharing your experience, and we hope to have the opportunity to serve you with a better stay in the future.Warm regards, Thanawat Tunyawatsakul Resort Manager
by A verified traveler
Posted 17 Nov 2024
Excellent hotel good location and good service . Rooms could do with a makeover though
Comment from Hotel Management
18 Nov 2024 by Thanawat Tunyawatsakul, Hotel Management
Dear Khun Brendan,We’re pleased to hear that you had an excellent stay at Wyndham Sea Pearl Resort Phuket and appreciated our location and service. Your feedback regarding room updates is valuable, and we’re always looking for ways to enhance our guest experience. We hope to welcome you back for another enjoyable stay and the opportunity to create more wonderful moments.Warm regards, Thanawat Tunyawatsakul – Resort Manager
by A verified traveler
Posted 17 Nov 2024
Looks pleasing but not really clean or well prepped for new guests
Comment from Hotel Management
18 Nov 2024 by Thanawat Tunyawatsakul, Hotel Management
Dear Khun Daija,We appreciate your feedback and regret that your experience did not meet your expectations in terms of cleanliness and preparation. Your comments have been shared with our team to ensure that improvements are made for a more welcoming and well-prepared stay for future guests. Your insights are vital to our ongoing efforts to provide an extraordinary and comfortable experience for all. Thank you for taking the time to share your thoughts, and we hope to have the opportunity to serve you better in the future.Warm regards, Thanawat Tunyawatsakul Resort Manager
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Thanawat, Hotel Management
Dear Khun Samarpan,We’re thrilled to see your perfect rating for Wyndham Sea Pearl Resort Phuket! It’s heartening to know your stay met your expectations and provided a memorable experience. Your kind feedback will be shared with our team, who work hard to ensure each guest feels valued. We hope to welcome you back for more relaxing and enjoyable moments.Warm regards,Thanawat Tunyawatsakul – Resort Manager
by A verified traveler
Posted 10 Nov 2024
Cockaroaches in room. After staff killed cockaroaches they did not clean. Shower was never cleaned. Bedsheets were never changed and they were dirty. Requests from staff would take hours. I called to have garbage removed so no more bugs would come in... the staff came after 16 hours. Room service is supposed to be 24 hours however after midnight no one picks up the phone.
Comment from Hotel Management
12 Nov 2024 by Thanawat, Hotel Management
Dear Khun Veneet,We are deeply concerned to learn about your recent experience and sincerely apologise for the issues you faced. Cleanliness and prompt service are fundamental to us, and it’s clear we did not meet these expectations. Your feedback regarding pest control and room service delays has been shared with our team to ensure immediate corrective action. We will be increasing pest control measures and reinforcing staff response procedures to prevent future occurrences.Your input is invaluable in guiding our improvements, and we appreciate you bringing this to our attention.Warm regards,Thanawat TunyawatsakulResort Manager
by A verified traveler
Posted 9 Nov 2024
I stayed 4 nights at wyndham it was perfect place to stay. All locations nearby, easy to go whereever you eant to go.
Comment from Hotel Management
10 Nov 2024 by Thanawat Tunyawatsakul, Hotel Management
Dear Khun Pooja,We’re delighted to hear that your 4-night stay at Wyndham Sea Pearl Resort Phuket was the perfect experience for you! It’s wonderful to know that our convenient location made exploring Phuket enjoyable and seamless for you. Our team works diligently to ensure every guest has a memorable stay, and your kind words motivate us to continue delivering exceptional experiences.We’d be thrilled to welcome you back for more relaxing and joyful moments in the future. Thank you for sharing your feedback!Warm regards, Thanawat Tunyawatsakul Resort Manager
by A verified traveler
Posted 8 Nov 2024
The team and room were lovely. Overall the resort needs a bit of maintenance to the common areas and the spas don’t have any heat functions so are really cold making them unusable for most of our stay. I think the price is fair reflecting the condition and we still had a pleasant stay. Even though it’s located on the outskirts of Patong, we had no issues with transport.
Comment from Hotel Management
8 Nov 2024 by Thanawat, Hotel Management
Dear Khun Christopher,We’re grateful for your detailed feedback and pleased to know you found our team and rooms lovely during your stay at Wyndham Sea Pearl Resort Phuket. Your observations regarding the common areas and spa facilities are invaluable, and we’re committed to continuously improving our guest experience. It’s also great to hear that you found transportation convenient despite our location on the outskirts of Patong. We hope to welcome you back for an even better experience in the future.Warm regards,Thanawat Tunyawatsakul – Resort Manager
by A verified traveler
Posted 8 Nov 2024
This hotel the service was great but the room is wasn't clean 😕. By the first night of the first day I was feel very disappointed cause they were very smelled and thirty 😢 and the tower was too old 😢 and they also had a bugs 🐛 bed 😢🙄
Comment from Hotel Management
8 Nov 2024 by Thanawat, Hotel Management
Dear Khun Julie,I appreciate your feedback and am sorry to learn that certain aspects of your stay did not meet your expectations. It’s concerning to hear about the cleanliness and condition of your room. Your experience is not reflective of the high standards we strive for, and these points have been shared with our team for immediate review and improvement.We’re committed to ensuring every guest enjoys a comfortable and pleasant stay and are continuously working on enhancing our services.Warm regards,Thanawat TunyawatsakulResort Manager
