Ratings based on 326 Verified Reviews

3.4 out of 5
69% of guests recommend
3.4 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 6 Apr 2020 on Hotels
The staff are very kind. The room was clean but the corridors needed cleaning. Considering there were not many guests this shouldn’t have been An issue. The location of the hotel is perfect and the pool area on the roof has been improved and a nice place to enjoy the sun. If there is a deal it is worth it.
1 out of 5
by A verified traveler

They will robb you

Posted 25 Mar 2020 on Hotels
Awful? The pictures are 100% false. The service is terrible. My friends money got robbed in this hotel, and when we complained they blamed us over the two beers we drank. Customer service was crap, absolutley no towels. As we were checking out, they wantes to charge another family for missing towels, which they stated they never took. I would never recommend this place. I travel around the world, and thus far this has been my worst experiance ever.
Comment from Hotel Management
31 Mar 2020 by Deaw, Hotel Management
Dear Stewart, On behalf of the team, we are apologized that we couldn't fulfill your requirement and expectation. We very much appreciated to review. For all commented we kept and shared in our team to improve to the better services in the future. We hope to have another opportunity to welcome you back for another memorable hotel experience in the near future.
5 out of 5
by A verified traveler

Lovely stay

Posted 2 Mar 2020 on Hotels
Great place to stay if you want to be across the road from beach, shops, laundry, eateries. Very central to everything. They have a renovated pool area with nice new sun loungers and bean bags to relax on. Be aware there is no pool ladder to get in or out of pool so if you have mobility problem this maybe an issue. Air con excellent and being on fourth floor it was very quiet.
Comment from Hotel Management
9 Mar 2020 by Deaw, Hotel Management
Dear Michelle, It was our pleasure to have you as our guests and I am delighted that you have enjoyed our service and facilities. Thank you for sharing your positive review. We hope to have another opportunity to welcome you back for another memorable hotel experience in the near future.
2 out of 5
by A verified traveler

Posted 12 Feb 2020
Like the property you can walk to the beach dislike we sat down at bar no one ask us what we want or need we sat there about 15 minutes they wasn’t busy guy just clean the glass he doesn’t even ask us or try get some one help us so we leave when over across the street get our drink and food
Comment from Hotel Management
19 Feb 2020 by Deaw, Hotel Management
On behalf of the team, we are apologized that we couldn't fulfill your requirement and expectation. We very much appreciated to review. For all commented we kept and shared in our team to improve to the better services in the future. We hope to have another opportunity to welcome you back for another memorable hotel experience in the near future.
2 out of 5
by A verified traveler

Posted 19 Jan 2020
I was very disappointed in the staff service and reception staff were extremely rude to me as a guest.
Comment from Hotel Management
19 Feb 2020 by Deaw, Hotel Management
On behalf of the team, we are apologized that we couldn't fulfill your requirement and expectation. We very much appreciated to review. For all commented we kept and shared in our team to improve to the better services in the future. We hope to have another opportunity to welcome you back for another memorable hotel experience in the near future.
3 out of 5
by A verified traveler from California, San Diego

Posted 12 Jan 2020
I loved the air condition room. My room was spacious and it smelled lovely. Their breakfast provided seemed great even though I didn’t get to eat there. The reception area and the bathroom downstairs need more work. It smelled terrible like drainage.
Comment from Hotel Management
19 Feb 2020 by Deaw, Hotel Management
Thank you for your comments and observations on your visited us. We have taken note of your views and we will pass them to the appropriate department. We hope that on your next visit you will notice the difference.
4 out of 5
by A verified traveler

Posted 1 Jan 2020
Comment from Hotel Management
19 Feb 2020 by Deaw, Hotel Management
Thank you for taking the time to share your nice review of the recent stay with us. We hope to have another opportunity to welcome you back in the near future.
2 out of 5
by A verified traveler from Rosemount

Posted 23 Dec 2019
The location was not bad. You crossed the street to the beach. The WiFi was terrible you had to keep signing in about every 3 minutes. The Crystal tour co located in the lobby and main office next door was great. I would recommend them highly.
Comment from Hotel Management
19 Feb 2020 by Deaw, Hotel Management
Thank you very much for your generous feedback. We will reported the Wi-Fi internet access to be more convenient to use for our guest. Thanks for nice review to The Crystal Tour. Hope to have an opportunity to welcome you again.
4 out of 5
by A verified traveler

Posted 6 Oct 2019
Comment from Hotel Management
16 Oct 2019 by Deaw, Hotel Management
Dear Values Guest, Thank you very much for taking time to sharing your nice review from recent of your stay with us.
4 out of 5
by A verified traveler

Posted 27 Aug 2019 on Hotels
All pretty good, can’t complain about anything too much!
Comment from Hotel Management
16 Oct 2019 by Deaw, Hotel Management
Dear Karl, Thank you very much for taking time to sharing your nice review from recent of your stay with us. Glad to know that you had a nice holiday with us. Hope to see you again..
Back to Hotel Details Showing Reviews 1 - 10 of 326 Next