Ratings based on 76 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
21 Oct 2024 by GRM, Hotel Management
Dear Abbas,Thank you for the positive rating! We understand that there might be elements we can enhance to make your experience a perfect 10, as we are always committed to improving our services and would appreciate any feedback that could help us to better serve you. We are delighted that you chose us and look forward to welcoming you back soon!Best Regards,The Lunar Patong Management Team
by A verified traveler
Posted 16 Sep 2024
The staff poor service and unprofessional.
Comment from Hotel Management
19 Sep 2024 by GRM, Hotel Management
Dear Khun Sanuel,We're truly sorry to hear about your recent experience at our hotel, and we appreciate your candid feedback. We strive to provide excellent and professional service to every guest, and we regret that we fell short in your case. We have taken note of your concerns and we will definitely work on improving our staff's customer service training to ensure this is not repeated. Despite this, we hope you will give us another chance to serve you better and improve your impression of our establishment.Best Regards,The Lunar Patong Management Team
by A verified traveler
Good location, affordable price...
Posted 12 Aug 2024 on HotelsWe arrived a bit early to drop our bags and go shopping until our room was ready and were surprised to be check in early instead. Staff were happy and friendly. The pics of this hotel might need some updating as it's now looking a bit tired. Room was clean and comfortable however the AC was a bit noisy and struggled to maintain a consistent temperature.
Comment from Hotel Management
13 Aug 2024 by GRM, Hotel Management
Dear Stephen,Thank you for sharing your valuable feedback. We're delighted to learn that you found our location convenient and pricing affordable. Moreover, it's great to note your appreciation for our service and our friendly staff. We apologize if you found our decor a bit outdated and for the issues you faced with your room's air conditioning. Your comments have been shared with our team for necessary improvements. We're glad to know you found your room clean and comfortable, which remains our top priority. We hope that despite these issues, you will consider giving us another opportunity to serve you better in the future. Thank you once again for choosing to stay with us.Best Regards,The Lunar Patong Management Team
by A verified traveler
Posted 10 Aug 2024
The room was clean and comfortable
The buffet breakfast was very limited due to being halal dining
Comment from Hotel Management
13 Aug 2024 by GRM, Hotel Management
Dear David,Thank you for sharing your valuable feedback. We're pleased to hear you found our rooms clean and comfortable. We're sorry to hear our halal breakfast didn't meet your expectations. We're constantly striving to cater to all dietary needs and will take your feedback into account to diversify our offerings. We appreciate your understanding and look forward to providing an even more satisfying experience on your next visit.Best Regards,The Lunar Patong Management Team
by A verified traveler
Posted 6 Aug 2024
This place is an OK place. I don't have any major bad experience. If you are expecting a fine place similar to a Marriot then that's not it. The room is spacious, the bathroom is what we did not like and it feels old. Our shower had issues with adjusting hot/cold and the hand held fixture was lose. My daughter was feeling sick and she threw up for which we needed new sheets. Called the front office and they said the house keeping was not available. They couldn't even give us new sheets, saying the room was locked and they did not have access to it. The next day our room power went out. We called the front office and they did respond to that. They have a odd rule of holding 1000baht as a security deposit when you check-in in cash. So if you don't have cash before going to this place then you better be prepared to run down to a foreign exchange nearby. They also charge an extra 500 baht if you asks for additional key cards.
Comment from Hotel Management
8 Aug 2024 by GRM, Hotel Management
Dear Naweendra,Thank you for taking the time to share your feedback after your recent stay with us. At our hotel, we continuously strive to meet your needs and expectations and hence are truly grateful for your constructive feedback. We're pleased to know that you found our rooms spacious and our response to the power outage satisfactory. However, we regret to hear about the experiences in the bathroom and regarding housekeeping, and offer our sincere apologies. We acknowledge your concerns, and we assure you that we have taken note of the feedback, and are continuously working on improving our facilities and services. The inconveniences caused by misunderstandings regarding our booking and pricing is also very regrettable, and assure you that we will aim for smooth and clear communication in the future. We assure you that your next visit will be more memorable and enjoyable, and we look forward to welcoming you back to our hotel in the future.Best Regards,The Lunar Patong Management Team
by A verified traveler
Posted 31 Jul 2024
Beautiful hotel
Comment from Hotel Management
5 Aug 2024 by GRM, Hotel Management
Dear Maria,Thank you for the high rating! We are delighted to hear that you found our hotel beautiful and excellent. We continually strive to provide memorable experiences with our superior service and amenities, so we look forward to welcoming you back for another wonderful stay!Best Regards,The Lunar Patong Management Team
by A verified traveler
Posted 29 Jul 2024
The hotel required a $1,000 cash deposit upon check-in, and guests must retain the paper receipt provided in order to reclaim their deposit upon checkout. During my stay, I discovered that the hotel does not have any security measures in place to restrict access to the guest rooms, meaning anyone can walk in and out freely. On one particular night, my room was disturbed at 3 AM by repeated loud banging on the door. I chose not to open it, but the incident left me feeling unsafe and disturbed. Given these issues, I would not choose to stay at this hotel again.
Comment from Hotel Management
1 Aug 2024 by GRM, Hotel Management
Dear ANWAR,Thank you for taking the time to share your feedback from your recent stay with us. We apologize if our service did not meet your expectations, and appreciate you bringing these matters to our attention. We are sorry to hear about the disruption to your sleep from the noise, and we take your comfort very seriously. Other guests' regards for quiet hours is something we can certainly reinforce to ensure all guests have an enjoyable and restful stay. Our primary aim is providing a warm and relaxed environment for our guests and it is important for us to know when there are areas needing improvement. Despite the issues you have raised, we hope to have another opportunity to welcome you back, and show you the quality and standards we strive to maintain. Our promise is to make continuous efforts to ensure we provide the best guest experience possible.Best Regards,The Lunar Patong Management Team
by A verified traveler
Posted 17 Jul 2024 on Travelocity
Comment from Hotel Management
7 Aug 2024 by GRM, Hotel Management
Dear Valued Guest,We're truly sorry to learn that your stay didn't meet expectations. As we constantly aim for excellence, we would appreciate any specific feedback to see where improvement is needed. We firmly believe in learning and improving from our guests' experiences, and we hope to have the opportunity to welcome you back and show you the high standard of hospitality we're known for.Best Regards,The Lunar Patong Management Team
by A verified traveler
Posted 4 Jul 2024 on Lastminute
Very nice staff , lovely place to stay at near Patong Beach and all the restaurants.
I had an excellent stay here and would most definitely be back here at this hotel
Thank you to the wonderful staff at The Lunar .
Comment from Hotel Management
8 Jul 2024 by GRM, Hotel Management
Dear Amr,We are delighted to hear that you had such an excellent stay at The Lunar and appreciated our location near Patong Beach. Our staff takes great pride in providing a lovely place for our guests, and your kind words about their service are highly appreciated. Your satisfaction is our driving force and we definitely look forward to having you back for another memorable experience. Your wonderful review made our day! Thank you once again.Best Regards,The Lunar Patong Management Team
by A verified traveler
Not bad but not great.
Posted 27 Jun 2024 on HotelsOverall, a good monthlong stay at Lunar.
Customer service is good; the staff is friendly and will try accommodating you the best they can. Young staff but proactive.
WiFi was TERRIBLE. I was in a corner room, which ended up being a dead signal space. They need to add additional routers for better and uninterrupted service. (I often had to use the wifi of the hotel next door.) Everywhere else in the hotel, the WiFi was great!
Housekeeping is good but inconsistent. There's always something missing or not done. For example, one time, most everything was done but they didn't restock the coffee and water. Another time, they forgot the pillows. Another, they did everything else but forgot to provide clean cups/glasses. One housekeeper made the bed great, but the other didn't seem to know how to put on a comforter. Very inconsistent.
In-room dining has reasonable options that are priced okay, but why do that when there are eateries EVERYWHERE? And no late night service (ends at 21:30).
Airport taxi on my arrival was reasonably priced (about $20), but on the return they wanted to charge 1200 THB (~$32). (I hired a taxi online for my return; cost less than $20.)
There is a charge for overnight guests but they didn't seem to enforce it (for me, at least).
Summary: Good hotel that could use some TLC and better management/organization, but I'd stay again in a pinch.
Comment from Hotel Management
1 Jul 2024 by GRM, Hotel Management
Dear JOHN,Thank you for taking the time to share your feedback following your stay at Lunar. We're glad to hear you found our customer service to be friendly and proactive, which is what we always strive for. We certainly appreciate your compliments directed towards our young and energetic team.We are, however, disappointed to learn about the Wi-Fi issues you experienced in your room. Your comments have been shared with our technology department for immediate review and resolution. We understand that consistent internet access is important, especially for our guests who need to stay connected.Your constructive feedback regarding our housekeeping service is also greatly appreciated. We've taken note of your comments and will ensure they are used to refine our procedures and training, and to provide a more consistent, high-quality service to our guests.We are also reviewing our in-room dining and airport taxi pricing structure to ensure that it is in line with our promise to provide an excellent value-for-money proposition for our guests.Regarding the charge for overnight guests, we appreciate you bringing this to our attention. We're reviewing our policy and will ensure that we are being fair and consistent in its application.Despite some shortcomings, we're glad to hear that you enjoyed our location and would consider a return stay. We appreciate your valuable feedback as it helps us identify the areas we can improve. Thank you once again, and we look forward to the opportunity of welcoming you back to Lunar in the future, where we aim to provide a more satisfactory experience.Best Regards,The Lunar Patong Management Team
