Ratings based on 14 Verified Reviews
3.2 Room cleanliness
3.3 Service & staff
2.8 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Jul 2023
The Reception-desk personnel , namely Mr. Kenny and Mr. Addy are exceptionally welcoming and truly care for the comfort and well-being of their guests , making a stay at this property wonderful .
Comment from Hotel Management
21 Sep 2023 by M. Ken & M. Add, Hotel Management
Dear Stephan,The entire team thanks you for your excellent rating and your comment, your satisfaction is our priority and we are delighted to see that you appreciated our advice.Thank you for your loyalty and we look forward to seeing you again at our hotel.Ranata Hill Team
by A verified traveler
Posted 26 Jul 2023
Wonderful Ratana Hill Hotel , in a peaceful , tranquil setting up a mountainous hill . Superb Reception-desk staff , especially Mr. Kenny and Mr. Addy who truly care about their guests' comfort and well-being . There is a 7-11® a few minutes' walk from the property ; as well as a plethora of restaurants , vendors , services , salons , etc . A perfect place to stay , away from the hustle and bustle of Patong City Beach . Recommend .
Comment from Hotel Management
21 Sep 2023 by Franck Executive Management, Hotel Management
Dear Stephan,Thank you for taking the time to share your experience regarding your trip.Please know that your feedback is very important to us and allows us to improve to always satisfy you.Believe that customer satisfaction is one of our priority issues.Thank you for your loyalty and see you soon in our establishment.Franck & YoannExecutive Management
by A verified traveler
Nice place
Posted 3 Feb 2018 on HotelsStaff were friendly room was large and pool was nice with quiet area
Comment from Hotel Management
24 Mar 2018 by Bom, Hotel Management
Thank you very much.
by A verified traveler from London
If you want somewhere clean, don’t stay here!
Posted 21 Dec 2017The hotel is absolutely disgusting on the clenliness front, the cleaner “cleans” your room everyday and it still looks like it hasn’t been cleaned since 1982. Which is incredibly frustrating because the staff are so nice and accommodating. Especially the manager Patty, she will go out of her way to ensure you are enjoying yourself and made sure you were safe! so in that aspect she did try to make us feel at home. However the apartment was disgusting. There was mould in nearly every nook and cranny in the room, the shower STANK and was absolutely filthy. On the first night we arrived, we were shocked, so put in a special request for our apartment to be re-cleaned (we thought they missed it by mistake) they did “clean” it again and it didn’t look any different. The whole place needs to be scrubbed with a bucket of water and bleach. I don’t know if they do food but we were happy to starve in the hotel at night, than dare try anything from the kitchen. There were dead Beatles in the hotel entrance every morning which was really off putting. It’s just so dirty it’s unreal.
Recommended
for Everyoneby A verified traveler from scotland
quiet hotel on hill not far from beach and mall
Posted 16 Nov 2017
Pros: free wifi and having air conditioned room
Cons: About 3 days in we didnt have room checked/cleaned so we had to ask for some fresh towels and toilet roll. 2 out of 10 days we had water issues
Location: Patong offers a range of things to do around the area and there are tour information shops all around which wont be hard to find.
Overall the experience was good as we found the hotel pricing to be cheap which is what we needed as we werent planning to be in it much apart from some sleep. The hotel was very quiet we only seen a few people around as we thought we were maybe the only people staying here in november time. The hotel is walking distance to patong beach and shops ect approx 20-30mins. the hotel staff were always able to get you a taxi from the hotel at a set price which was fair and could get you to patong beach in approx 10mins.
by A verified traveler
Posted 2 Feb 2014 on Hotels
by Ken from Chula Vista CA
disgusting!!!
Posted 16 Jan 2014After being told to revise my review of this horrible hotel for the 2nd time, I'm just gonna make this short and sweet. Don't stay there. It is the worst place I've ever stayed.
Recommended
for Everyoneby tony from Singapore
Excelnt 4 economy, good 4 frnds, bad 4 a honeymoon
Posted 23 Oct 2013
Pros: Locaiton
Cons: Room service is totally no existent after 7-8pm. Cleanliness.
Location: Patong Beach, Tiger Farm
The Location of the Hotel is quiet serene but the edifice is quiet OLD. Excellent for an Economical Holiday, Good for a Holiday with Friends and a Bad choice for a Honeymoon! No Lifts available to any of the floors. Located about 3KM from Patong Beach.
by A verified traveler
Bad
Posted 15 Jul 2023 on HotelsIsolated from everything. I booked for three days but had to leave after one night! No refund! There is no food, no drinks, not even coffee or breakfast in the hotel, and you have to take a taxi to the nearest store about 2 km away. It is not possible to walk because of a very steep climb to and from the hotel because it is on the top of a mountain. When I ordered a taxi, the receptionist offered himself in his private car and demanded the full price of a taxi 300 baht. Stay away!
by A verified traveler
Posted 22 Feb 2017 on Hotels
