Ratings based on 966 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
Everything was fantastic. All services and staff wonderful in every area. Nothing was too much trouble. Wonderful holiday
by A verified traveler from Las Vegas
Posted 29 Nov 2024
Absolutely fantastic resort! I stayed 5 nights at the end of a 3 week visit to Thailand. I was amazed at the natural beauty of the setting and the beach. The many choices of activities were fantastic. The weather during my stay was mostly cloudy, with occasional breakthroughs of sunlight, but that actually made it easier to enjoy the pool areas and the beach for much longer stretches of time. The dining choices were excellent, and a wide variety of cuisine was available (Thai, Italian, American, etc). I am so glad I took advantage of the dining prepayment option with discount! The breakfast buffet was nothing short of an epicurean fantasy land. Most importantly, the staff were fantastic. I was amazed by the efforts of the staff to always greet me with a smile and a wonderful "Sawadeekaa / Sawadeekop" greeting in Thai! There were quite a few new hires / trainees that were eager to please, and happy to receive compliments and constructive criticism. I was especially amazed by one of the waitstaff at the Italian menu ristorante, DOCG. She was a new hire, and her English language skills were above average. I was travelling and dining alone at this part of my trip, and she was eager to chat a bit with me. I was delighted and impressed by this young lady's demeanor, customer service skills, and absolute positivity in every aspect of her job and personality. Her nickname is MiewMiew. I hope you see her during your visit! Overall, it was a fantastic experience.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Bo Hathairat , Hotel Management
Dear Ping Ping,Thank you for such gracious ratings! We're happy to learn that we have succeeded in providing a great guest experience at our hotel. But the plan is to keep getting better and better, and we hope to cherish clients like you by earning your business again and again!
by A verified traveler
Posted 18 Nov 2024
Great staff
Comment from Hotel Management
21 Nov 2024 by Bo Hathairat , Hotel Management
Dear Steve,Thank you for your recent stay and for awarding us a perfect rating. Your glowing feedback made our day! We're dedicated to providing memorable experiences, and your satisfaction lets us know we're on the right track. We eagerly await your next visit and the chance to exceed your expectations once more.
by A verified traveler
Posted 17 Nov 2024
Stayed here for 8 nights and it was amazing - on par with all-inclusive resorts in the Caribbean. You have about 4-5 dining options, 2 pools, and the beach. The best part was how friendly and staff were. There’s not much around the resort. Besides that, love my stay.
Comment from Hotel Management
17 Nov 2024 by Annie, Hotel Management
Dear William,It's delighted seeing you enjoyed our stay at our beautiful resort. I have shared your comments with all the associates, and they appreciate the gesture. Thank you so much for sharing your feedback.We trust to welcome you back for more.Regards,Annie
by A verified traveler
Posted 11 Nov 2024
Everyone was friendly and made the experience really enjoyable. The staff were really professional an absolute beautiful place will definitely be back.
Comment from Hotel Management
16 Nov 2024 by Kamalaporn Poprom, Hotel Management
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 30 Oct 2024
The place was very well presented, very clean and staff were super helpful and polite. You got options of different restaurants which is great for people who would love to try different food.
Laundry and massage prices are high so best to be done outside hotel but overall great experience and will definitely come back again.
Thank you so much team
Comment from Hotel Management
30 Oct 2024 by Kamalaporn Poprom , Hotel Management
Dear Valued Guest,Thank you very much for taking your time to share your experiences of your recent stay with us here- Phuket Marriott Resort and Spa, Merlin Beach.We are pleased to hear that you had a pleasant and comfortable journey with us and truly hope to have the opportunity to welcome you back on your next visit to the area.
by A verified traveler
Posted 16 Oct 2024
Ok
Comment from Hotel Management
24 Oct 2024 by Annie, Hotel Management
Dear eldad,Thank you so much for your feedback and we look forward to welcoming you back for more.Regards,
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
11 Oct 2024 by Kamalaporn Poprom , Hotel Management
Dear Valued Guest,Thank you very much for taking your time to share your experiences of your recent stay with us here- Phuket Marriott Resort and Spa, Merlin Beach.We are pleased to hear that you had a pleasant and comfortable journey with us and truly hope to have the opportunity to welcome you back on your next visit to the area.
by A verified traveler
Posted 5 Oct 2024
Nice hotel with a private beach and also close to tri trang beach, delicious breakfast
Comment from Hotel Management
6 Oct 2024 by Kamalaporn Poprom , Hotel Management
Dear Valued Guest,Thank you very much for taking your time to share your experiences of your recent stay with us here- Phuket Marriott Resort and Spa, Merlin Beach.We are pleased to hear that you had a pleasant and comfortable journey with us and truly hope to have the opportunity to welcome you back on your next visit to the area.
