Ratings based on 128 Verified Reviews
4.0 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Jul 2023
siness | Solo
Clean rooms. Super clean beds and sheets. Small but comfortable. The location is good. Can grab drinks and good burgers hotel on ground floor.
Comment from Hotel Management
5 Aug 2023 by vee, Hotel Management
Dear Guest Hasyim, Thank you for your kind review and thank you for your feedback, we are happy to see that you have enjoyed your overall stay here with us and we hope to welcome you, your friends, and family back in the near future, thank you.
by A verified traveler
Posted 9 Nov 2019
Rude staff. Horrible experience during the check out. They tried charging us 200 bahts for a dirty towel
by A verified traveler
Posted 3 Nov 2019 on Lastminute
by A verified traveler
Posted 2 Nov 2019
Such a pretty hotel, the quality of service is second to none.. very friendly staff, always smiling and helpful.
Get on board, you will not be disappointed.
Kind Regards,
Steve - Perth Australia
by A verified traveler
Posted 1 Nov 2019
simple, good shower comfortable no luxuries just what you need
by A verified traveler from NZ
Posted 3 Oct 2019
Excellent location. Big rooms,I had a mountain view room which was nice and quiet. So close to shopping centre and market.
by A verified traveler
Posted 23 Sep 2019
Good location
Clean and quiet
Good air conditioning
by A verified traveler
Posted 1 Aug 2019
The only good thing about the Phoenix Grand is that the room was spacious and had a great view. The let down was the neglected common areas. The place felt Like a backpackers hostel. Doors were slammed through the night and on many occasions people were screaming in the common areas in the early hours of the morning. I had the buffet breakfast twice in 13 days as they did not have much variety. There are other places down the road serving better breakfast for similar price. This could be a great hotel if it was better maintained which would hence attract a better clientele. I cannot fault the position as it is literally around the corner from the Banzaan Market, Jungceylon shopping centre and only a short stroll to Bangla Road and Patong beach.
by A verified traveler
Good location for price
Posted 25 Jul 2019 on HotelsVery good location comfortable bed & clean room
Breakfast very average - pool dirty & broken couldnt use - shower needs updating as door wouldnt fully close was ok for price
by A verified traveler
Couple holiday
Posted 19 Jul 2019 on HotelsGreat location, rooftop pool on the 9th floor was nice and refreshing, breakfast was average but room was clean and comfortable. Very good value of money.
