Ratings based on 225 Verified Reviews
4.0 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Apr 2024
Front desk clerk needs training
Forgot to give me my passport back, needed to ask for it, ( not good ) gave me the wrong room # key for the safe - really ?
Found this out after having to go to the desk and ask for the key
Up and down from the room just for something that should be automatic at check-in
Room key worked variably as well.
Overall not a good impression, glad I only booked 1 night
by A verified traveler
Posted 1 Jan 2024
not clean
by A verified traveler
Posted 20 Nov 2023
It’s not family friendly I don’t recommend people that have children
by A verified traveler
Posted 25 May 2023
Was no hot water
by A verified traveler
Posted 28 Nov 2022 on Hotels
Nice place
by A verified traveler
Posted 15 Feb 2020
Lovely hotel in a great location. We had a sea view suite which was excellent and the rooftop pool was wonderful. Cleaning staff were amazing and really friendly but the reception staff barely spoke and made you feel like an inconvenience if you asked them anything.
by A verified traveler
Posted 28 Jan 2020 on Hotels
It was amazing staying at Patong signature hotel we enjoyed so much staff were very good especially Teoy was very good and kind to us thank you so much guys I enjoyed staying at beautiful hotel
by A verified traveler
Will stay again
Posted 28 Jan 2020 on HotelsVery nice hotel , far enough away from the noisy nightlife but near enough to walk to it all . Very clean modern rooms. Nice rooftop pool with great views of beach and sunset !
by A verified traveler from Chicago, USA
Posted 24 Jan 2020
Terrible Hotel and very bad experience unfortunately
The room had spider, insects crawling on the bed, insects crawling on rhe floor and COCKROACHES yes right cockroaches I caught two in one night crawling in the middle of the room and that was when I went down to the reception asking for an explication and guess what they had no service staff or any staff at 11 pm othern that the receptionist, what a joke
I checked out midnight and left the horrible smelling full of insects hotel. Don’t be fooled by the photos-as I was it is a no no hotel due to hygiene standards.
by A verified traveler
Bad experience receptionist not being professional
Posted 21 Jan 2020 on HotelsI was tell that they give me a room with sea views and they can arrange..when check in they give me room with no views...as the room was already taken by this couple whom gave them tips more..I thought was first come first serve???i will never stay that hotel anymore thankkkkkk youuuuu!!!!!
