Ratings based on 287 Verified Reviews
4.0 Room cleanliness
3.6 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Tim, Hotel Management
We really appreciate you taking the time to leave us a wonderful review, Tami. It means a lot to the whole team and look forward to serving you again in the future!
by A verified traveler
Posted 5 Nov 2024
The area was really cool, close to the beach and just the right of the beach club is a local bar area on the rocks that has Stunning view of the sun set. I had a pool access room that was super cool and stunning but the down fall was the bed was very hard, I also asked for a double bed on booking and it was made as two singles so ask to get it made as one they didn’t even get me get me a bigger blanket just used the two singles also didn’t have a flat sheet just a blanket that I thought was odd as most places have fitted, flat and blanket.
Comment from Hotel Management
11 Nov 2024 by Tim, Hotel Management
Thank you very much for sharing your review, Jackie. We greatly appreciate your time to provide us with extremely valuable feedback. I'm truly sorry to read the issue you experienced. Be assured that it's not the kind of service that we would like to offer you, and I understand your dissatisfaction. We would like to address your specific concerns and make things right. Thank again for your feedback and look forward to another chance to serve you
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
19 Jun 2024 by Tim, Hotel Management
We really appreciate you taking the time to leave us a wonderful review, Laura. It means a lot to the whole team and look forward to serving you again in the future!
by A verified traveler
Posted 13 May 2024
Breakfast was awesome
Comment from Hotel Management
13 May 2024 by Tim, Hotel Management
Thank you so much for the awesome review, Elaine. We're so glad to hear that you were satisfied with our breakfast. Our team is committed to delivering high quality service, and your feedback is a great encouragement to us. We've passed your kind words on to the whole team and hope to serve you again soon!
by A verified traveler
Posted 5 May 2024
Great location, close to the beach. Walking distance to Bangla rd and many restaurants
Comment from Hotel Management
6 May 2024 by Tim, Hotel Management
Thank you so much for the awesome review. We greatly appreciate your support and are thrilled to know that you enjoyed your time at Patong Paragon Resort & Spa. We've passed your kind words on to the whole team and hope to serve you again soon!
by A verified traveler
Posted 5 May 2024
Very friendly and helpful staff, lovely pool, and close to everything without being too noisy
Comment from Hotel Management
5 May 2024 by Tim, Hotel Management
Thank you so much for taking the time to give us the awesome review, Susanne. Your feedback is extremely valuable to us. We're glad to hear that our team's performance exceeded your expectations. We've passed your feedback on to the whole team and hope to serve you again soon!
by A verified traveler
Posted 22 Apr 2024 on Wotif
Service: Excellent staff, polite, friendly, helpful, happy.
Location: Close to the beach & parasailing & jetskis. 7-11 across the road. Chemist, Money Exchange & Laundry are basically next door. Easy walk to everything nearby.
Facilities: Some maintenance is overdue (like some AC's and pool area) but the building, rooms and facilities are generally in good repair, very clean and overall no complaints. We had 5 rooms and no issues to report.
Comment from Hotel Management
26 Apr 2024 by Tim, Hotel Management
Thank you so much for the awesome review, Michael. We greatly appreciate your support and are thrilled to know that you enjoyed your time at Patong Paragon Resort & Spa. We've passed your kind words on to the whole team. We would like to address your specific concerns and make improvements accordingly. We hope to serve you again soon!
by A verified traveler
Posted 21 Apr 2024
Excellent facilities and the pool area is amazing for relaxation. The staff are lovely and incredibly helpful. Our buffet breakfast had such a great selection and was a great way to start each day.
Comment from Hotel Management
22 Apr 2024 by Tim, Hotel Management
Thank you so much for the awesome review, Cassandra. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to our guest. We hope to serve you again soon!
by A verified traveler
Posted 20 Apr 2024 on Wotif
Beds are all generally hard to sleep on. Not a variation across all rooms. No softer options at all.
Timber decking around pool is at its end of life and replacements will be occurring ASAP.
Comment from Hotel Management
22 Apr 2024 by Tim, Hotel Management
Thank you for your review, Ronald. We greatly appreciate your time to provide us with extremely valuable feedback. We sincerely apologize that our service did not satisfy your expectations. We would like to address your specific concerns and make things right. We hope to serve you again soon!
by A verified traveler
Posted 23 Mar 2024 on Hotels
Comment from Hotel Management
24 Mar 2024 by Tim, Hotel Management
We’re so grateful that you took the time to leave us the awesome review, Zack. We hope to serve you again soon!
